When personnel must manage multiple competing demands, you need a solution that does it all—and does it well. IMC CAD, our full service Law and/or Fire department dispatch software, manages dispatch operations to reduce response times and provides integrated scheduling and roster capabilities for efficient personnel management. All data entered into CAD can be accessed and shared between mobile, records and jail to reduce repetitive data entry and streamline operations.

Automatic unit recommendations reduces response times

IMC CAD Law and Fire Department dispatch software automatically recommends Law Enforcement and Fire/EMS units based on post assignments or pre-planned run cards to reduce response times. Paging capabilities from the dispatch console mean dispatch call pages can automatically be sent to personnel based on specific, pre-defined criteria.

Integrated scheduling and rostering for efficient personnel management

Supervisors can create personnel schedules, track time-off accruals and manage daily attendance and position assignments.

Tight integration for efficiency and alerts

Tight integration with IMC CAD means report numbers can be created on the fly. Site and geo data is automatically verified and backfilled, and cautions and alerts pop-up automatically.

Caller Location Query (CLQ) module to assist with wireless 9-1-1 caller location challenges

With reports of wireless location failures are increasing at an alarming rate, Zuercher has released CLQ to bridge the gap and assist with location accuracy challenges today before NG911 is deployed. CLQ is a service offered to Zuercher CAD customers that gives the call taker the ability to query a wireless caller’s location through an outbound SMS. The wireless caller receives the SMS message and the coordinates are returned and geo-validated to provide a CAD dispatch location. View video.