Upcoming Webinars 

Hung Up on Hang Ups - Managing Abandoned Calls

DATE: Monday, March 5, 2018
TIME: 3 PM Eastern l 2 PM Central l 1 PM Mountain l Noon Pacific
DURATION: 30 Minutes, Plus Q&A 

With abandoned call rates of 30% or more, they consume valuable staff time and impact a telecommunicator's ability to take inbound calls. In this webinar, we'll explore three scenarios in which PSAPs attempt to solve the abandoned call issue by:
1) using redeployed staff,
2) public education, and
3) technology.

Participants will walk away with an understanding of how to quantify the negative impact of abandoned calls, as well as learn about new, innovative solutions for tackling the problem.