Busiest Day in MSP History; Super Bowl LII Fans Fly Home

February 7, 2018

SAN DIEGO, CA (February 7, 2018) – The Minneapolis Airport had their busiest day in history as fans flew home following Super Bowl LII.

An event as big as Super Bowl LII (rated a level-one "Special Event Assessment Rating" by federal standards) stresses every city agency and system. “This is undoubtedly the largest extended public safety operation our area has ever experienced,” said Minneapolis Police Commander Scott Gerlicher, the public safety coordinator for Super Bowl LII. The Minneapolis Airport (MSP) reported that the busiest day they have had prior to Super Bowl LII was approximately 47,500 people moving through the airport. On Monday, February 5, that record was surpassed with more than 60,000 people traveling via MSP.

Public safety technology partner TriTech Software Systems provides the dispatching and mobile software for MSP. “While our call volume more than doubled from this time period one year ago,” explained Heidi Hieserich, Interim Manager for the MSP Airport Emergency Communications Center, “it was business-as-usual for our Inform CAD and Mobile software.” Hieserich reported that the challenge of the Super Bowl event was mostly in the pre-planning and interoperability required. The communication plan involved many people from various agencies and took months to complete.

"It is a great honor to partner with the MSP Airport Emergency Communications team and all of the agencies in the Twin Cities who have been preparing for years to host Super Bowl LII,” said Tony Eales, TriTech Software Systems CEO. “Like any great team, a foundation of trust and integrity are key elements. Technology is important, but it is great teamwork and a common vision that make a mission successful. Public safety is our sole focus and we are the clear leader in coordinated public safety response systems and take great pride in working with the MSP Airport Emergency Communications Center and all of our Twin Cities agencies in this common vision, and congratulate each person who played a role.”

Key Facts

  • MSP Airport Emergency Communications Center increased their staffing to cover the increased airport traffic and presence of mutual aid agencies. They also implemented operational changes to the way incidents were triaged and dispatched due to the added activity levels, and added over 90 new resource assignments to their TriTech system for improved resource tracking.
  • Eight of the busiest airports in the U.S. use TriTech software, including: Dallas-Ft. Worth International Airport, TX; Denver International Airport, CO; Boston Logan International Airport, MA; Jacksonville International Airport, FL; McCarran International Airport, NV; Minneapolis-St. Paul International Airport, MN; John Wayne Airport, CA; and Tampa International Airport, FL

Supporting Resources:
TriTech Website:
Metropolitan Airports Commission (MAC) website:

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About TriTech Software Systems
TriTech revolutionized the public safety industry by becoming one of the first vendors to embed mapping technology into computer-aided dispatch software and to develop one the most sophisticated recommendation algorithms.

Today, TriTech leads the way as the undisputed leader with software that covers every facet within the incident-response workflow, including 9-1-1, computer-aided dispatch, field-based reporting, records management, jail management, analytics and intelligence, and ambulance billing software. Providing customers with unmatched satisfaction levels and delivering innovative solutions has made TriTech the most trusted partner in public safety software.