Technical Support

Please note that the TriTech, Superion, Zuercher, and Aptean Public Sector Support portals have all been transitioned to the CentralSquare Support Portal. Please use the link below to login. For phone support, please contact your respective support team below.

Customer Support Portal

CrimeView/FireView

CrimeView Email Support
FireView Email Support
Phone: 800-987-0911, Option 7

EmergiTech

Hosted Customer Portal Password Reset
Email INTERPRODUCts Support
Email EmergiTech 911 or Hardware Support
Phone: 877-229-2205,
Option 4 for 911 or hardware support,
Option 5 for INTERPRODUCts or Forge support

IMC / TE RMS

Email Support
Phone: 800-987-0911, Option 4

After Hours:
TE RMS:
800-987-0911, Option 6

IMPACT

Email Support
Phone: 877-229-2205, Option 7

Inform CAD

Email Support
Phone: 800-987-0911, Option 1
Alternate: 858-229-8786

Inform RMS / VisionAir CAD

Email Support
Phone: 800-987-0911, Option 2
Alternate: 800-756-8324

LETG

Email Support
Phone: 651-578-2801, Option 2
Alternate: 877-229-2205

MetroAlert

Email Support
Phone: 877-229-2205, Option 6

Respond

Email Support
Phone: 800-987-0911, Option 5

After Hours:
Respond CAD:
800-987-0911, Option 1

SweetCAD, Online Billing, and Online ePCR:
319-291-8833

PSSI

Email Support
Phone: 800-987-0911, Option 6


Total Command / DispatchNOW

Email Support
Phone: 800-987-0911, Option 6

TriTech 911

Email Support
Phone: 800-987-0911, Option 3

Zuercher

Email Zuercher Suite Support
Email Zuercher 911 Support
Phone: 877-229-2205,
Option 1 for Zuercher Suite,
Option 4 for Zuercher 911