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TriTech Information
Phone: (858) 799-7000
Email: info@tritech.com

TriTech is coming to Denver to demonstrate their latest products and sponsor the local PSAP tours for all of you Superheroes in attendance!


SAN DIEGO, CA (June 26, 2015) – TriTech Software Systems, a leading provider of public safety software, is showing off its latest version of Inform 911 and Inform CAD+911 at the National Emergency Number Association (NENA) conference in Denver, June 29-30. The Inform Suite has significantly expanded its feature set giving call takers, dispatchers, and responders a more efficient workflow, presenting critical information to make better decisions, and promote responder safety.

Inform 911 4.0 was recently released with a new user interface (UI) and additional functionality. Inform CAD and Mobile 5.7 focuses on providing the right information at the right time based on the user’s most recent actions and the characteristics of the call—thus deepening two-way integration between 911, CAD, and Mobile.

The most exciting news about Inform CAD 5.7 is the launch of Inform Me, TriTech’s new mobile app for smartphones and tablets. This app is not just a simple call status and viewing solution; it is a full-featured native app that provides the ability to Dispatch, Map, Status, and Message from anywhere.

Stop by the TriTech SuperHero booth 301 (you can’t miss it!) and see all of these exciting new products and features!

Key Facts:

  • The Inform 911 4.0 UI was completely re-designed with the following goals:
         - Concise - keep the call and location data at the front of the call processing actions
         - Familiar - increase speed of user adoption and reduce training time
         - Consistent - reliable user experience with familiar slide-outs, tabs, and icons
         - Efficient - most actions initiated with a single click or keyboard action
  • Inform CAD+911 Convergence—it is more than just telephony added to CAD!
         - Focuses on the Experience and Workflow of PSAP staff
         - Leverages the Intelligence of CAD for data
         - Leverages Geospatial Awareness in call taking decisions
         - Provides a Complete View of Data associated with calls and incidents
  • Inform Me
         - Designed specifically to run on smartphones and tablets
         - Native app for both iOS and Android
         - Full featured, not just viewing calls and changing statuses 
  • Inform CLQ (Caller Location Query)
         - Location inaccuracy is not a problem with Inform CLQ
         - Call taker initiated GPS coordinate request, accepted by caller
         - Coordinates are returned and geo-validated to provide a CAD dispatch location
  • Scott MacDonald, Vice President Product Management at TriTech, is speaking Monday, June 29, 2015 from 4:00-5:00 on NG9-1-1 Basics: SMS, Multimedia, & Apps… Oh My!
  • Lisa Henderson, ENP, Product Manager – Inform 911 at TriTech, is facilitating a session Monday, June 29, 2015 from 1:30 PM – 2:30 PM as Co-Chair of the NENA Working Group on NG9-1-1 RFP Considerations & Evaluations.
  • TriTech is sponsoring this year’s NENA PSAP tours. Denver 911 is a TriTech CAD customer that dispatches over 650,000 calls for service a year.

Supporting Quotes:
Athena Plummer, Director, Denver 9-1-1 Department of Safety, City and County of Denver
“We are looking forward to hosting the 2015 NENA tours at our agency. We use TriTech CAD to dispatch over 650,000 calls each year with a staff of 69 emergency communication operators, 47 police dispatchers, 22 Fire Department sworn dispatch personnel, and 27 EMS/Denver Health dispatchers. We are excited to show off our recently updated center and how the TriTech CAD helps us protect the uniform officers and the community.”

Brian Fontes, CEO of NENA
“NENA is very pleased that TriTech, a long-time supporter of NENA events and those in 9-1-1, continues to support NENA and the 9-1-1 community by sponsoring the PSAP tours at NENA 2015. These tours provide our participants the opportunity to see how other agencies perform and share ideas so the entire 9-1-1 community continues to provide a higher level of safety to their responders and communities.”

Supporting Resources:
TriTech Website:  www.tritech.com
NENA Conference Website: http://www.nena.org/?page=NENA2015

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 25 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency—PSAP, Law, Fire, or EMS.
TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.
For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 250+ million citizens across 13 countries who rely on one company—TriTech Software Systems.

Whether in your car or at the station, TriTech provides officers the tools they need to do their job from anywhere!
 

SAN DIEGO, CA (May 15, 2015) – TriTech Software Systems, a leading provider of public safety software, is showing off its latest version of Inform RMS at the IACP Law Enforcement Information Management (LEIM) Training Conference and Technology Exposition May 18-20, 2015. Inform RMS Version 4.8 has significantly expanded the mobile feature set available to officers from the squad car. Officers now can elect to enter their reports in the car or complete them from the report writing room.

Inform RMS 4.8 introduces the new Other Event Module which provides agencies the ability to build miscellaneous forms, like Use-of-Force and License Registrations that have traditionally been handled as paper or outside of their core RMS. This module not only collects the information but also attaches reports to a case, runs through the agency’s desired approval process, and can be distributed via email or printed.

The most exciting feature is Inform RMS Data Entry Designer that allows agencies to design, format, and arrange their own data entry to tailor it to their needs and workflow.

Key Facts:
• As budgets are getting tighter and tighter, agencies are requiring officers to handle a lot more of the work that was traditionally entered back at the station. TriTech’s latest release allows the officer to work from the car or the station.
• Saint Cloud Police Department in Minnesota was the first to go-live on Inform RMS 4.8 in March of 2015.
• Columbia Police Department in South Carolina was also one of the initial Inform RMS 4.8 adopters.
• TriTech will be hosting a webinar on the Other Events Module and the Data Entry Designer on Tuesday, June 9, 2015 at 2:00 pm EST.
• TriTech will be in booth 135 at LEIM in their hometown of San Diego.

Supporting Quotes:
Wendy Gilbert, Director of Product Management, TriTech Software Systems
“The Inform RMS 4.8 release is one of the most exciting releases that we have had in a long time. The ability to instantly customize their own data-entry workflow is very powerful. I love to show this to our customers and see their excitement when the data entry exactly matches their agency’s process workflow. The Other Event Module gives agency’s the power to define, collect, and store information, forms, and media associated with a case in RMS.”

Lt. Joseph Rowson, Columbia Police Department
“The new release of Inform RMS gives our department the flexibility to configure the data-entry screens and field labels to match our departmental processes. This change has greatly simplified the officer’s experience and streamlined our field-reporting operation. Our IT staff is also celebrating the move from a thick client to a web application that will enable us to deploy quickly and stay current with new version releases.”

Supporting Resources:
TriTech Website:  www.tritech.com
June 9, 2015 Webinar Registration: www.tritech.com/news/knowledge

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 25 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency—PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 250+ million citizens across 13 countries who rely on one company – TriTech Software Systems.

TriTech is at the forefront of Community Paramedicine by bringing nurse triage into the 9-1-1 center with the integration of Inform CAD with Priority Dispatch’s LowCode.


SAN DIEGO, CA (April 27, 2015) – TriTech Software Systems, a leading provider of public safety software, is one of the first public safety software providers to integrate their CAD software with Priority Dispatch’s LowCode software, which will be demonstrated at this year’s Navigator Conference in Las Vegas, April 29 – May 1, 2015. TriTech serves some of the largest and most advanced agencies in North America, many of which triage calls for Emergency Medical Services (EMS) in addition to taking Law and Fire calls. The EMS industry is going through major changes that affect both call takers and responders. TriTech’s integration with Priority Dispatch’s LowCode increases the efficiency of available resources and ensures the most effective response to an emergency.

LowCode provides an automated clinical content product. It includes a series of symptom-specific, gender-specific, and age-specific trinary logic protocols, which are used by Emergency Communication Nurses (ECNs) in non-emergency situations. The ECNs use this information to interpret the symptoms of callers and direct them to an appropriate Recommended Care Level. Each protocol features a logically-structured questioning sequence, from high acuity to low acuity, thus ensuring that critical symptoms are identified early on in the process. Should any serious pathology be deemed possible, the appropriate protocol endpoints are transferred to LowCode’s embedded ProQA system, along with information obtained during the call, and the appropriate ProQA dispatch code is triggered in TriTech’s CAD solution.

Key Facts:

  • TriTech became Platinum certified on Priority Dispatch’s ProQA Paramount version in 2013.
  • Regional Emergency Medical Services Authority (REMSA) based in Reno, NV, is now live on TriTech’s latest Inform CAD release and is using the LowCode integration in production with many other customers preparing to do the same.
  • TriTech will be demonstrating both Paramount and LowCode at booth 301/400 at Navigator.
  • LowCode’s functionality is based on symptoms, history, and evidence. It is built upon five principles:
         - Most calls transferred to the system are benign and self-limited
         -  Focus on caller information and patient education
         - Continued education for nurses built throughout the system
         - Protocols support Standard of Care and Good Clinical Practice
         - LowCode is customizable with Recommended Care Levels and Points of Care
  • TriTech is proud to be a Platinum sponsor at the 2015 Navigator Conference to show their support for all of the great work Priority Dispatch has done to provide call takers and responders with consistent and effective response plans.
  • TriTech looks forward to engaging with their newest family members, their Tiburon customers, as they launch into the 2015 trade show season at Navigator.  

Supporting Quotes:
Erik Loberg, Director of Product Management, TriTech Software Systems
“Priority Dispatch has been a valuable partner for TriTech for many years and we are excited to demonstrate our latest integration with LowCode at our booth at Navigator. A large percentage of our customers use Priority Dispatch so it’s important that our software is current with their latest versions and product offerings. We enjoy working with Priority Dispatch and believe LowCode is going to save the industry money because of a more efficient and effective response.”

Dr. Conrad Fivaz, Medical Director, Priority Solutions Inc.
“I am very excited to have the LowCode TriTech CAD interface completed. This interface will allow for the safe and seamless transfer of eligible low-acuity 9-1-1 calls to the Emergency Communication Nurse for further triage. Most recently the interface went live at Regional Emergency Medical Services Authority (REMSA) enabling them to have seamless communication between TriTech and LowCode.”

Supporting Resources:
TriTech Website:  www.tritech.com
Priority Dispatch Website: www.prioritydispatch.net
LowCode Website: www.prioritysolutionsinc.com/lowcode
Navigator Conference: www.emergencydispatch.org/NAVIGATOR

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 25 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency—PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 250+ million citizens across 13 countries who rely on one company – TriTech Software Systems.

About Priority Dispatch
Priority Dispatch Corp.™ revolutionized emergency dispatching in the 1980s when it introduced Dr. Jeff Clawson’s medical protocol—the world’s first standardized, universal life-saving dispatch  instructions. Today, Priority Dispatch continues to pioneer with its state-of-the-art ProQA® Paramount software, featuring the industry-standard International Academies of Emergency Dispatch® Priority Dispatch System® protocols for police, fire, and medical emergencies, and its companion QA software AQUA®.
ProQA software helps dispatchers quickly determine a caller’s Chief Complaint and the appropriate emergency response, and then guides dispatchers through crucial post-dispatch and pre-arrival instructions, as well as important case-completion information. ProQA also captures reporting and statistical data to aid in maintaining excellent quality service levels. AQUA interfacing with ProQA provides a powerful engine to review, collect data, and create insightful reports that allow communication center management to see, report, and review every aspect of the centers’ performance.

Joe Raposa recruited as Vice President and General Manager of the Tiburon Division to oversee the integration of Tiburon into TriTech
 

SAN DIEGO, CA (April 8, 2015) – TriTech Software Systems, a leading provider of public safety software, has selected Joe Raposa as the right leader to lead ongoing operations of its Tiburon division. The Tiburon acquisition was TriTech’s largest to date and Mr. Raposa was selected because he had the right experience and knowledge to lead the operation.

Mr. Raposa has extensive experience in acquiring and integrating public safety technology companies and a strong background in public safety software operations. Most importantly, he has a solid and proven track record in building and leading world-class organizations. Joe will be based out of San Diego, but he will spend a significant amount of time working out of Tiburon’s offices in San Ramon, CA, Hillsboro, OR, Melville, NY, and Montreal, Canada.

“Joe brings more than 30 years of Operations and General Management experience, of which 15 years have been directly associated with public safety providers, including Motorola Inc., Intrado, and Positron Public Safety,” said Darrin Reilly, TriTech’s Chief Operating Officer. “Joe’s previous experience running 24x7, mission-critical public safety operations will be invaluable as he integrates the two teams and product lines.”

Joe joined TriTech in part because he remembers, not-so-fondly, competing against Tiburon in its heyday and knows firsthand what a great group of employees and customers it has accumulated. “I am excited about this opportunity to bring Tiburon back even stronger under the TriTech brand,” said Raposa. “I have had the pleasure of having worked with many of the members of the Tiburon team, given my past professional roles that I have served within the Public Safety industry, and I am very excited to help lead the team as we continue to serve our customers. I feel very fortunate to be a part of TriTech as we embark on leveraging the best of both teams to deliver the very best customer services and implementations in the industry.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 25 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency—PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 250+ million citizens across 13 countries who rely on one company—TriTech Software Systems.

SAN DIEGO, CA (March 5, 2015) TriTech Software Systems and TriZetto Provider Solutions™ have extended their partnership by providing software integration that validates patient insurance eligibility as it is entered. From TriTech’s Respond Billing program, EMS Billers can determine a patient’s eligibility status with the patient’s payors, without leaving the billing program or waiting for the results of a nightly batch feed.

TriTech has been a partner of TriZetto for years offering their claims submission services with the Respond Billing Software. It functions much like a virtual post office that enable EMS Services to send their electronic claims (and certain paper claims) in batches to one location. The claims are validated for accuracy and transmitted securely through established channels to the respective specified payors. Similar to online banking, the status of claims can be viewed from one online site.

Key Facts:

  • The integration process works by the Respond Billing system sending payor eligibility inquiries to TriZetto, and TriZetto forwarding those requests through its payor connections to the appropriate payors. As TriZetto receives the eligibility responses from the payors, TriZetto returns those responses to Respond Billing. The status of the inquiry is displayed on the “Claim Status” tab in Billing. Once the payor response is received by Respond Billing, the EMS Biller can view the payor eligibility report for each payor to review coverages, copays, deductibles, and out-of-pocket amounts as reported by the payor.
  • TriTech supports claim submission through a variety of clearinghouses, however Respond Billing Real-Time Eligibility Checking is only integrated with TriZetto.
  • During the month of January (2015), 300+ TriTech customers submitted over 100,000 claims through TriZetto.
  • Billers can see a substantial decrease in the number of rejected claims with TriZetto’s Real-Time Eligibility Checking enabled in their Respond Billing application.

Quotes:
Kim Scott, North Jefferson Ambulance District, North Jefferson, MO
"It's [Real Time Eligibility Checking] been really good—I love it!  It makes rechecking for deductibles so much faster. It is so much easier to check eligibility now. You just click and all the information is right there."

Rhonda Welch at ProMed Ambulance Inc., El Dorado, AR
“Real-Time Eligibility is integrated with our TriTech billing software, which makes it easy to use. It saves us time because it verifies the coverage and it also gives us the patient’s address, which we always have to have. I just love this Trizetto integration!”

Nikki Toddes, Stat Billing, LLC, Castroville, TX
“TriZetto is very good to work with. I am able to get a hold of them right away and I am on a first name basis with many of them. They help me with electronic remittance set-up and notify me of errors right away so I can correct my mistakes. TriZetto goes above and beyond to help me in a timely fashion, and if the person I am working with cannot answer my questions they know someone who can.”

Karla Hageman, Sales Director for TriTech Software Systems, Decorah, IA
“TriZetto has proven to be a great EDI partner, with over 300 mutual customers and growing monthly. With the new eligibility feature, along with their intuitive web portal, we are excited for our customers to take advantage of these reimbursement tools to enhance the efficiency of their billing process.”

Ed Spinaio, Manager, Channel Partner Sales for TriZetto Provider Solutions, Denver CO
“With increased patient financial responsibility, it’s extremely important that providers understand the patient’s benefits eligibility and educate the patient on their financial responsibility so there are no surprises when the bill arrives. If your practice isn’t proactively checking patient eligibility, you are missing an opportunity to positively impact your revenue management.”

Supporting Resources:
TriTech Website: www.tritech.com
TriZetto Provider Solutions: 1.800.969.3666 option 3 or visit our Website at www.trizetto.com/provider-solutions,

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency—PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 250+ million citizens across 10 countries who rely on one company—TriTech Software Systems.

Over 80 Customers Move to the TriTech.com Cloud in 2014
 

SAN DIEGO, CA (February 11, 2015) – More and more EMS Services are discovering the benefits of logging onto their billing and ePCR programs in the cloud. In 2014 alone, TriTech Software Systems had more than 80 customers make the move to TriTech.com. TriTech has been offering its cloud-based solutions for over a decade now and has more than 300 customers currently using TriTech.com solutions.

Efficient revenue cycle management is reliant upon having the right tools and processes in place, but as witnessed in many other industries, the availability, efficiency, and cost of the software delivery and infrastructure have become the most important factors in reducing collection cycle times. TriTech.com Billing and ePCR software allow end users to access their software wherever internet is available. Whether at the office or at home, EMS professionals can log onto the TriTech.com cloud to access the tools for compliancy, reporting, and billing to ensure account receivables are maximized. 

Key Facts:

  • TriTech.com is a fully encrypted online web session operating on state-of-the-art servers, housed in a secure Tier III, HIPAA compliant, and SAS 70 (SSAE 16) attestation data center. The network infrastructure provides redundant points of internet access, power, and environmental controls.
  • The TriTech.com network infrastructure is monitored 24x7x365, and software updates (including Windows operating system updates) are applied automatically by TriTech IT staff, enabling EMS services to be running on the latest CMS, 5010, and HIPAA-compliant version.
  • The TriTech.com server generates daily backups of the database, which are stored off-site to safeguard them against catastrophic events.
  • One-third of TriTech’s EMS customers are accessing their billing and ePCR software from the TriTech.com cloud. At the current migration rate, cloud-based customers will outnumber on-premise customers by 2016.

Supporting Quotes:
Chuck Jordan, President, Professional Ambulance Billing LLC, Williamsville, NY
“With enhanced server security, year-round support, no upgrades to worry about, and paying monthly—which makes budgeting a whole lot easier—moving to the cloud was the obvious choice for our service. We would highly recommend the TriTech.com cloud billing to other EMS Services.”

Bonnie Breault, Ambulance Billing Specialist, Barre City Fire Department, Barre, VT
“The best thing we did was go to the cloud. I love not having to worry about updates and getting everyone off the system or worrying about whether or not I completed the update correctly. The updates are done for me and I have no worries about not being up-to-date.”

Karla Hageman, Director of Sales and Account Management, Respond Team, TriTech Software Systems
“Taking a look back at 2014, we saw tremendous growth with our TriTech.com customer base.  Last year alone, we migrated 80+ customers from on-premise to TriTech.com cloud. For many customers this is the perfect fit! Allowing staff to work remotely, reduce contracted IT support, or move from an annual support payment to making monthly payments are all common reasons. We encourage all customers to evaluate and consider the benefits of moving to the cloud.”

Supporting Resources:
TriTech Website: www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency—PSAP, Law, Fire, or EMS.

The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 250+ million citizens across 10 countries who rely on one company—TriTech Software Systems.

Acquisition builds upon TriTech’s strong foundation, further strengthening its value and commitment to the public safety industry


SAN DIEGO, CA (February 6, 2015) – TriTech is honored to welcome Tiburon customers and employees to the TriTech family. For over 30 years, Tiburon has supplied public safety software to some of the largest and most advanced agencies in the United States and throughout the world. With the acquisition, TriTech’s combined customer base includes some of the most highly-regarded police, fire, and EMS agencies who protect and serve more than 250 million people in 10 countries throughout the world. Working together with the Tiburon team, TriTech is excited to build upon a strong foundation of public safety expertise and battle tested, mission critical technology to evolve the way public safety agencies protect their citizens.  

TriTech’s products serve all agency types and sizes with the most comprehensive solutions for 9-1-1, computer-aided dispatch, records management, jail management, field-based reporting, analytics, patient care reporting, and ambulance billing. As Tiburon customers look to upgrade their solutions to be compliant with new technologies and industry standards, TriTech’s breadth of solutions, resources, and expertise provide new paths that were not previously possible. 

Key Facts:

  • Continuing on its strategy of delivering software to solve the current and future challenges of public safety agencies, TriTech’s acquisition of Tiburon adds more than 350 installed sites to TriTech’s broad and diverse customer base. With the acquisition, TriTech now serves over 100,000 sworn officers and protects more than 250 million citizens. The company supports installations in every U.S. state, including 82 of the top 100 municipalities, and operations in 10 countries around the world.
  • Because both TriTech and Tiburon share a common product vision that historically has focused only on the public safety market, many of the company’s employees bring extensive public safety experience to the combined team. Collectively, TriTech employees have over 7,000 years of public safety experience, making it the most experienced and dedicated team in the industry.
  • TriTech will continue to support all of Tiburon’s currently supported products along with offering customers any of the TriTech products that may be useful to their agency.
  • This transaction marks TriTech’s fifth acquisition. The company has been extremely successful at continuing to effectively service the customers of its subsidiaries as well as continuing to develop innovative products to meet the needs of agencies that must adapt to rapidly changing technology and regulations. TriTech’s industry-leading platform will provide a new future for older legacy Tiburon products, and the Tiburon cloud platform will accelerate TriTech’s launch into the next evolution of hosted public safety systems.

Supporting Quotes:
Chris Maloney, CEO, TriTech Software Systems
“We welcome Tiburon customers and employees to the TriTech Family. This is a very strategic acquisition for us. Both TriTech and Tiburon are well-known leaders in the industry, and the combination of the two will be hard to beat. We look forward to supporting Tiburon customers on their current platform for many years to come while also offering them a new future with an award winning, top tier product line that will allow Tiburon customers to upgrade to the latest and greatest technology over time. The combined company is without a doubt the largest in the industry with more software and service capabilities than any other. We look forward to partnering with the blue chip Tiburon customer base as we continue to grow and evolve our capabilities.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency—PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 250+ million citizens across 10 countries who rely on one company—TriTech Software Systems.

New Version Includes Integration with Nurse Triage Protocol Software, Upgraded Esri Software Engines, and Improved Queues for Dispatch and Unit Management


SAN DIEGO, CA (December 16, 2014) – TriTech Software Systems proudly introduces Inform CAD and Inform Mobile 5.6, the next major release of the public safety industry’s leading computer-aided dispatch and mobile data solution. Major highlights of Inform CAD and Inform Mobile 5.6 include continued enhancements to the user interface, upgrades to the underlying GIS technology, and integrations to powerful software aimed at transforming the EMS industry.

Key New Features include:

  • Inform CAD was one of the first computer-aided dispatch systems in public safety history to feature integrated mapping and live routing capabilities. With Inform CAD and Inform Mobile 5.6, TriTech has begun to upgrade the underlying Esri technology to serve as a foundation for future enhancements and provide a more efficient workflow for GIS, CAD, and Mobile users. The GIS administrator will be able to utilize the latest Esri products to more easily develop, edit, and maintain maps. In turn, the CAD and Mobile users will benefit from more informative maps that refresh at a quicker rate.
  • The Inform CAD user experience continues to be upgraded to improve the dispatcher workflow functionality for effective incident and unit management. The enhanced queue functionality in Inform CAD 5.6 provides a more personalized user experience in which users can customize their user preferences, filter columns, and create queues according to individual workflow needs. Additionally, users can expand rows in the queues to access information and perform important dispatch functions. 
  • With Next Generation 9-1-1 causing concern about increased call volume coming into the 9-1-1 center, some EMS-based communication centers are pioneering programs which include staffing Emergency Communications Nurses in the 9-1-1 center in conjunction with other community-based paramedic programs. Because such programs have been proven to decrease the strain on 9-1-1 resources, TriTech’s Inform CAD 5.6 features integration to LowCode, a secondary nurse triage software developed by Priority Solutions. Depending on the problem nature of the call, Inform CAD will transfer the call for management by the Emergency Communications Nurse and managed in LowCode. This provides quality care to the caller while preserving personnel, equipment, and resources which can be better allocated to higher-level emergencies.
  • Inform CAD and Inform Mobile 5.6 have been deployed in limited availability to several customers at agencies of differing sizes. TriTech customers can receive detailed information about all the new enhancements available in Inform CAD and Inform Mobile 5.6 on the TriTech Customer Service Center.

Supporting Quotes:
Shawn Trainor, Program Administrator, Montgomery County Hospital District EMS (TX)
“The Montgomery County Hospital District EMS is very excited about this new version of Inform CAD. When the TriTech team first introduced the new interface and queues in 2013, I instantly fell in love with the ability to customize the windows and layouts. While many are resistant to changes, the new user interface and queues are an improvement to our workflow. With the upgraded Esri technology, we are able to fully take advantage of all new capabilities within Inform CAD Geo, CAD’s integrated mapping tool, for better looking and more informative maps for our dispatchers and field users. We transitioned to Inform CAD to keep our agency on the leading edge of technology, and I look forward to partnering with TriTech on the continued development of the Inform CAD system.”

Benjamin Gairrett, El Paso Teller County 911 Authority (CO)
“Partnering with TriTech on their product release process as a Limited Availability customer has been a beneficial experience for El Paso Teller 911 Authority. The product management, development, and customer service teams at TriTech have worked with us very closely—engaging in constructive dialogue and quickly resolving any issues that arise. Through our extensive user testing, we are able to have an active voice in the development of the product and ensure that the functionality is implemented in a way to benefit all the customers.”

Erik Loberg, Director of Product Management of TriTech Software Systems
“With the rapidly evolving public safety market and diverse changes that lay ahead, such as next generation 9-1-1, digital communications, and community paramedicine—to name a few—it is important that our solutions work well for the different ways that our customers may use our products. TriTech puts customers’ business needs first when developing software advancements, so that we deliver the best user experience. This release is critical as it sets the stage for future workflow, GIS, and user interface enhancements which are already setting a new standard for our CAD and Mobile users.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency—PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.
For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 240 million citizens across 7 countries who rely on one company—TriTech Software Systems.

SAN DIEGO, CA (December 4, 2014) ‐ TriTech Software Systems proudly announces the limited availability of Inform RMS, the upgraded web-based version of its popular records management solution. Recently awarded the 2014 APCO Hot Product Award, the latest release of Inform RMS represents a major leap forward in mobility and flexibility over traditional records management software and field-based reporting.

TriTech’s converged records management and field-based reporting web user experience provides officers the ability to create, update, and submit reports easily and efficiently from the field or in the station. The system offers extensive configuration options that allow agencies to tailor the application to their needs and its inherent flexibility accommodates a wide range of environments. The web user experience is designed to streamline the entire reporting process, from report writing through report approval.

Key benefits of Inform RMS include:

  • As a thin-client solution, Inform RMS brings together field reporting and records management into a single web-enabled solution for a mobile workforce. With secure and easy access to RMS data from a tablet, laptop, or PC, officers can spend more time in the field and less time in the station. To improve productivity even further, system administrators centrally manage updates and hotfixes for easy maintenance and distribution.
  • Inform RMS Data Entry Designer allows agencies to define screen layouts, change field labels, remove fields, add custom fields, mark fields required, and set default field values. With data entry designed for your agency - by your agency, customers have the flexibility and power to change data entry layouts on their own – without vendor assistance or additional costs.
  • Intelligent report entry through the use of key drivers narrows the display of pertinent data entry sections, fields, and pre-populates values. This will streamline reporting and eliminate redundant data entry.
  • As part of TriTech’s Inform Suite, Inform RMS re-uses data across applications and users of CAD, Mobile, and FBR during report entry. Users can jump start report entry with recently entered information on people, events, property, and vehicles through a simple drag and drop action, so officers no longer need to re-type information - saving critical time and reducing errors.
  • While some vendors only allow for one workflow, which is very static and linear, the Inform RMS Workflow Designer allows agencies to configure the workflow for each report type to meet their specific workflow needs.
  • At-a-glance visual indicators enable state-specific IBR/UCR, federal, and agency-defined validation displays to the user during data entry. Users see exactly what is needed, what the errors are, and quickly resolve them before submission.

Supporting quotes:
Wendy Gilbert, Director of Product Management of TriTech Software Systems
“It is an unmistakable fact that in law enforcement, the mobility of officers is crucial. The Inform RMS web user experience enables officers to work on reports from any device – laptop, tablet, or PC - and any location – vehicle, station, or field. We spent over two years of dedicated research and development with our customer stakeholders, and received great feedback from them throughout the development process to ensure that the product meets their needs and workflow. With Inform RMS now deployed and in use at several of our customer sites, we are thrilled by the enthusiastic reception and validation from users that Inform RMS makes their jobs easier.”

Lt. Joseph Rowson, Columbia Police Department, South Carolina
“The new release of Inform RMS gives our department the flexibility to configure the data-entry screens and field labels to match our departmental processes. This change has greatly simplified the officer’s experience and streamlined our field reporting operation. Our IT staff is also celebrating the move from a thick client to a web application that will enable us to deploy quickly and stay current with new version releases.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.
For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 240 million citizens across 7 countries who rely on one company – TriTech Software Systems.

MARLBOROUGH, MA (November 24, 2014) – TriTech Software Systems, a leading provider of public safety software, trained over 330 public safety professionals from 170 agencies in its third Perform Training Institute (PTI) annual Fall Summit on October 22, 2014 in Marlborough, MA. The PTI Fall Summit is the only event for Perform Software users that provides regional, multi-departmental training in one venue for continuing education, networking with other Perform software users, and meeting the TriTech team face-to-face. Over 30 different educational sessions were offered, including customer and industry professional presentations.

In addition to education, the Perform Customer Service Team was on-site to visit with customers one-on-one to discuss software issues. A customer appreciation social event was also held, which allowed customers to network with the TriTech team as well as other agencies, and eight industry vendors who were on-site to show how their software and services work with the TriTech suite.

Key Facts:

  • The Perform Training Institute’s (PTI) annual Fall 2014 Summit was held on October 21-22, 2014 at the Best Western Royal Plaza Hotel and Trade Center in Marlborough, MA. Approximately 330 Perform customers representing 170 agencies attended throughout the two-day event.
  • In addition to Perform software training on CAD, Law and Fire RMS, Detective, Administrative, and Mobile, there were several customer and guest presentations. Some of the most popular guest presenters included:
     - Sgt. James Rosato from the Orleans, MA Police Department who presented a session on Cross-Agency Best Practices. Sgt. Rosato outlined the options available to departments for sharing Records information via the Perform Cross-Agency and provided some real-world examples of how his department has benefited from this module.
     - Bill Glover from the Amherst, MA Police Department who presented on the benefits of deploying Perform through VDI (Virtual Desktop Interface). 
     - Melissa Alterio and Lt. Anthony Weed from Orange County, NY who were keynote speakers and presented a session on managing active shooter incidents from the dispatcher’s perspective.
  • The eight industry vendors/event sponsors on-site included: Patrol PC, TransCOR, Mikrodots, 2FA, Mobizent, SHI, TCG, and Coplogic.

Supporting Quotes:
Phil Sisk, Vice President, Perform Product Group, TriTech Software Systems
“The PTI Fall Summit has grown each year. Our goal is to help customers get the most out of their Perform software, and this year we changed venues to provide more classroom space and added an exhibit area with industry vendors/event sponsors. We expect this program will continue to grow and we have already started planning for 2015.”

Skip Christenbury, Chief Technician, Strafford County Sheriff Department
“It was nice to put some faces to names...the first hour alone was worth the price of admission!”

David Bourbonniere, Project Management and Training Supervisor, TriTech Software Systems
“The PTI Fall Training Summit included over 30 different sessions covering CAD, Police and Fire Records Management, Detective, Administrative, and overall system maintenance. Taken separately, these training offerings have a combined value of over $1,000, but are offered at our annual two-day event for about a third of that cost. It’s a great value of which we expect more and more customers will take advantage.”

Joe Dion, Chief Operating Officer, Mobizent LLC (participating as an industry vendor/event sponsor)
“I just wanted to thank you for a great event.  It was one of the best shows for us in a long time.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.
For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 240 million citizens across 7 countries who rely on one company – TriTech Software Systems.

SAN DIEGO, CA (November 21, 2014) – TriTech Software Systems, a leader in public safety software, announced today a recapitalization led by New York-based private equity firm Insight Venture Partners. Founder and CEO Chris Maloney retained a significant equity interest and will continue to run the Company.

TriTech has taken a leadership position in the market with the most comprehensive public safety software offering in the industry. TriTech’s unique ability to serve all agency types has enabled it to rapidly build a broad and diverse nationwide customer base. TriTech is the first top tier Computer Aided Dispatch and Police Records Management System vendor to offer a fully integrated NG9-1-1 call flow, improving call management even before the phone is answered. This innovation allows callers to contact 9-1-1 using voice, text, images, and video.

“We are pleased to partner with Insight Venture Partners and look forward to executing on our common strategy for future growth,” said Chris Maloney, Founder and CEO of TriTech Software Systems. “Insight is a software-focused private equity firm with a proven track record of selecting their portfolio companies wisely and helping them achieve their growth goals. With Insight, TriTech will be able to achieve our long term vision for growth and industry consolidation.”

Euan Menzies, Managing Director at Insight Venture Partners said, “Insight has been impressed with TriTech’s growth and execution. We are always looking to partner with companies like TriTech who are leaders in their industry and have an executive team that can manage the strategic growth and expansion that our financial resources and operational expertise help drive.”

“TriTech fits clearly within our strategy of investing in growing companies serving large industries via leading technology solutions,” said Richard Wells, Managing Director at Insight Venture Partners. “We look forward to working with the team to serve its very loyal customer base and to invest in product innovation that will continue the company’s impressive record."

William Blair acted as exclusive financial advisor to TriTech Software Systems.

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for over 20 years. The company provides products and services to public safety agencies of all sizes and types, with an end-to-end product suite designed to meet the needs of any agency, including PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The Company’s experienced management team contributes an average 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

About Insight Venture Partners
Insight Venture Partners is a leading global venture capital and private equity firm investing in high-growth technology and software companies that are driving transformative change in their industries. Founded in 1995, Insight has raised more than $8 billion and invested in more than 200 companies worldwide. Our mission is to find, fund and work successfully with visionary executives providing them with practical, hands-on growth expertise to foster long-term success. For more information on Insight and all of its investments, visit www.insightpartners.com or follow us on twitter: @insightpartners.com

Customer Success Celebrated at Annual Event; Central County Emergency 911 wins TriTech’s 2014 Customer Innovation Award
 

SAN DIEGO, CA (November 12, 2014) – TriTech Software Systems, a leading provider of public safety software, concluded its largest annual user conference drawing more than 700 attendees across the US and six countries. TriTech’s annual event, TriCON, provides attendees with the experience of developing powerful connections with fellow users, business partners, and TriTech staff.

TriTech introduced the Customer Innovation Award to honor the most exceptional and innovative customer achievements utilizing TriTech’s Inform solutions. Presented at TriCON in San Diego, CA, TriTech awarded Central County Emergency 911 in Ellisville, MO, with the inaugural Innovation Award for their CAD consolidation project. Hamilton County 911 in Chattanooga, TN was recognized as a finalist for their implementation of its Next Generation ready Inform 911 solution. Additionally, La Crosse County Sheriff’s Office in La Crosse, WI, was recognized as a finalist for their utilization of Inform RMS, Inform Jail, and TriTech.com IQ solution as a critical investigation tool.

Key Facts:

  • TriCON 2014, TriTech’s 18th Annual Training event, is the premier training and networking event for TriTech’s Inform customers, business partners, and staff. The TriCON program and networking opportunities are designed to enhance productivity and improve operations through in-depth product training and insight into industry perspectives and challenges.  This year’s event included interactive sessions from public safety industry experts including Brian Fontes, CEO of National Emergency Number Association (NENA), George Rice, Executive Director for the Industry Council for Emergency Response Technologies (iCERT), Dr. Jeff Clawson, co-founder of the National Academies of Emergency Dispatch (NAED) and inventor of the Priority Dispatch System, and Mark Fletcher, ENP, Chief Architect of Worldwide Public Safety Solutions of Avaya.
  • TriTech’s customers are at the leading edge of the public safety industry, so TriTech instituted the Innovation award to honor the most exceptional and innovative achievements made by its customers. TriTech awarded Central County Emergency 911 (CCE911) its inaugural Innovation Award during TriCON’s Keynote session. CCE911 is a Fire Alarm center located in the central west area of St. Louis County. With the closure of nearby South County Fire Alarm and North Central Fire Alarm, Central County worked diligently to expand their operations to incorporate the new districts. Within the short span of eight months, the consolidation team of Central County developed new standard operating procedures, geo-verified previously unmapped streets, installed new AVL-equipped mobile systems, developed new capability-based response plans, and extended fiber networks. Under the new consolidated system, the call volume at CCE911 quadrupled from its original call volume of 30,000 calls a year to over 120,000; and 34 out of 43 departments in the St. Louis metro area are managed by one center of dedicated Fire and EMS dispatch personnel. With 84% of St. Louis County now dispatched by CCE911, the consolidation project has provided cost savings to taxpayers in St. Louis County.
  • TriTech customers Hamilton County 9-1-1 Unified Emergency Communications District in Chattanooga, TN, and La Crosse County Sheriff’s Office in La Crosse, WI, were recognized as finalists. Hamilton County is on the forefront of NG9-1-1 readiness with their implementation of TriTech’s Inform 911 solution. La Crosse County Sheriff utilized the Inform Suite, notably Inform RMS, Inform Jail, and TriTech.com IQ, to help investigators uncover several leads that helped to solve a large drug case.

Supporting Quotes:

Chris McAllister, Vice President of Product Management and Marketing, TriTech Software Systems
“TriCON has grown from being a training event in which our staff trained on our products, to a multi-facet event that incorporates a large number of our own customers presenting how they are using our solutions to improve their operations. This year one third of the TriCON sessions involved a user presentation, which portrays a more compelling story about the success of our 911, CAD, Mobile, RMS, Jail, and IQ products. Because of the success of our products, and in turn our customers, we instituted the Innovation Award to recognize the innovative stories among our customer base. As consolidation and regionalization projects continue to become the norm in public safety, we were proud to award Central County E911 with the inaugural innovation award. With limited resources, they utilized TriTech’s Inform CAD and Mobile technology to successfully expand their operations. They pushed the envelope on response planning tools to bring multi-agency, multi-jurisdictional responses together.”

Michael Cooper, CAD Resource Manager, Central County Emergency 911
“Without the TriTech system, the expansion at Central County Emergency 911 would not have been possible on such a large scale. TriTech’s computer-aided dispatch and mobile solutions allowed great creativity in developing flexible solutions to the challenges that we encountered in bringing several jurisdictions together, and the TriTech IT support and customer service staff were invaluable to us as we were going through the expansion process. Response plan building started in March of 2013 and the final expansion Go-Live was October 30th. Eight months, 25 new departments, hundreds of new mobile units, station networks and pre alerts, thousands of new response plans, and untold numbers of new street segments - all of this effort and successful work could not have happened had we not had a dedicated, motivated team of people with the vision and capability to execute, aided by the powerful tools provided by TriTech.”

Dr. Jeff Clawson, co-founder of the International Academies of Emergency Dispatch (IAED) and inventor of the Emergency Priority Dispatch Systems
“It’s been over 12 years since I’ve attended TriTech’s annual user conference, and I was absolutely impressed. This conference was well organized and interesting with lots of great panels and speakers.”

Mark Fletcher, ENP, Chief Architect - Worldwide Public Safety Solutions of Avaya
“It was clear from the onset that the attendees of this conference were serious about public safety technology and innovation. Sitting on one of the NG911 keynote panels was a great honor, and resulted in an interactive Q&A with the audience that was illuminating to many. The opportunity to deliver a workshop session that discussed the value of the TriTech Inform 911 solution built on top of a reliable, and resilient Avaya CM architecture for Hamilton County was a great example of how our partnership with TriTech provides the critical uptime a 9-1-1 center demands. As an added bonus, bringing the Avaya Podcast Network Road Show to the event was a terrific experience in which several of TriTech’s thought leaders were interviewed. All in all, this was by far one of the best run and productive industry shows that I have ever attended.”

Supporting Resources:

  • TriTech Website:  www.tritech.com
  • TriCON Playlist on the Avaya Podcast Network

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

For the Fifth Consecutive Year, TriTech Software System Wins APCO Hot Product

SAN DIEGO, CA (November 04, 2014) – TriTech Software Systems proudly announces that Inform RMS has been formally recognized as one of the most innovative products in public safety by the editorial committee of Public Safety Communications magazine. TriTech’s Inform RMSTM web user experience brings together field reporting and records management into a single web-enabled solution for the mobile workforce. Public Safety Communications is the official publication of Association of Public Safety Communications Officials (APCO) International and is the authoritative source of information on public safety communications worldwide.

Key Facts:

  • While traditional records software ties officers to the station, Inform RMS extends those records functions to the field. The Inform RMS web user experience brings together field reporting and records management into a single web-enabled solution for a mobile workforce. The system offers extensive configuration options that allow agencies to tailor the application to their needs, and its inherent flexibility accommodates a wide range of environments. By providing officers an easy and efficient means to create, update, and submit reports from the field, Inform RMS enables them to spend less time in the station and more time on the streets. The Inform RMS web user experience brings FBR and RMS together in one solution to save costs and streamline the entire reporting process—making it the ideal solution for law enforcement agencies today.
  • The selection of Inform RMS marks the fifth consecutive year that TriTech has been awarded the prestigious APCO Hot Product Award. TriTech’s Inform CAD Advisor module was selected in 2010, the Rotation Provider module was selected in 2011, Inform IQ solution was selected in 2012, and Inform CAD+911 was selected in 2013. 
  • Public Safety Communications is the official publication of Association of Public Safety Communications Officials (APCO) International. Hot Products is an annual editorial showcase of new and innovative products on display at APCO’s Annual Conference & Expo. Each year PSC puts out a call for entries and assigns an editorial review team to examine each product on the exhibit hall floor. An anonymous team of reviewers, all public safety practitioners, examined the products during the APCO Conference in New Orleans, Louisiana. Based on the reviewers' public safety experience and comments, the editors selected Inform RMS as one of the best new products of 2014. Full details of the Hot Products review are featured in the November issue of Public Safety Communications magazine. 

Supporting Quotes:
Scott MacDonald, Senior Director of Product Management for TriTech Software Systems
“It is very exciting for Inform RMS to be recognized in this way. With the RMS web user experience and Inform CAD+911, TriTech has begun the convergence of its products to improve the efficiency and workflow of public safety. TriTech’s Inform RMS delivers the best of records management and field reporting through a user experience designed to give law enforcement the ability to stay in the field and complete their patrol, investigations, and report responsibilities. We believe our technology brings something useful to those who serve the public. Considering 2014 is the fifth consecutive year that TriTech has received the Hot Product Award, it continues to demonstrate the innovative spirit at TriTech and it serves as an objective judge that TriTech’s portfolio of products - from 911, CAD, Mobile, RMS, and IQ search and analytics - is the strongest and best in public safety.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.
For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

TriTech to showcase how its applications address myriad of challenges faced by today’s leaders in law enforcement

Orlando, FL (October 24, 2014) – TriTech Software Systems, a leading provider of public safety software, is exhibiting at the 121st Annual International Association of Chiefs of Police (IACP) Conference on October 25-28 in Orlando, Florida. As the premier event for law enforcement, the IACP Conference provides an exceptional, concentrated forum for learning, collaborating, and experiencing new technology. At IACP, TriTech Software Systems (www.tritech.com) will conduct demonstrations of its Inform and Perform solution suites which encompass the entire public safety workflow from the 9-1-1 call to incarceration. TriTech will be in booth #2527 for IACP attendees to participate in an interactive product demonstration to discover why TriTech is the vendor of choice for over 2,700 agency installations worldwide.

Key Facts:

  • With many law enforcement agencies serving as the primary answering point (PSAP) for many of their communities, it is imperative for law enforcement officials to be educated on the challenges of digital communications with today’s PSAP and the technology available to support Next Generation 9-1-1. TriTech’s Inform 911 and unified CAD+911 solution address these challenges by providing a seamless and intuitive way for communication professionals to manage, prioritize, and interact with new types of data including video, text, social media, telematics (i.e. Onstar), and more.
  • Proactive policing requires law enforcement officers to be on the streets - protecting the community, investigating cases, and ensuring public safety. TriTech’s new Inform RMS web user experience delivers a consolidated records management and field reporting system. Whether in the station or the field, Inform RMS provides the same capabilities and user experience regardless of location, device, or environment. By providing officers an easy and efficient means to create, update, and submit reports from the field, the Inform RMS web user experience enables them to spend less time in the station and more time on the streets.
  • As local city and county governments look to increase cost savings and operational efficiencies through various regionalization or data sharing projects, TriTech is the leading technology partner to guide agencies through this complex organizational change. The architecture of Inform CAD and Mobile allows for virtual consolidation projects in which agencies are able to maintain their autonomy and business process while seamlessly sharing resources and data. Additionally, the Inform RMS web user experience provides the most flexible solution for configurability at the system, jurisdiction, role, and user level. Inform RMS empowers departments with the tools to build and modify their own agency-defined validations, workflows, and report outputs to meet their evolving operational needs-quickly and easily without involving TriTech.
  • As a fully-integrated, single-platform system, TriTech’s Perform public safety software provides operational and economic value for agencies seeking a comprehensive public safety suite. The fully-integrated software suite reuses data between CAD, Mobile, Law RMS, Fire RMS, Jail, Civil, Detective, Administrative, and Cross Agency (data sharing) – so data is entered once and immediately accessible from other applications within the suite. With rapid deployment capabilities, agencies can automate processes using the Perform Solutions within 60 days.

Supporting Quotes:
Chris McAllister, Vice President of Product Management and Marketing, TriTech Software Systems
“This past year, we showcased TriTech as “The New Sheriff” proclaiming a bold product position on how its converged technologies can assist public safety agencies to overcome their resource challenges. As we close out the year and our “New Sheriff” theme at IACP, we are excited to demonstrate to the law enforcement community how our CAD+911 can improve the workflow of their communication centers and how our consolidated records and field reporting solutions can improve the efficiency and safety of their officers in the field.”

Supporting Resources:
TriTech Software Systems: www.tritech.com 

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

San Diego, CA (August 21, 2014) ‐ TriTech Software Systems, the leading provider of public safety software, proudly announces that it has been selected by the Ada County Sheriff’s Office to provide TriTech’s Inform CAD, Mobile, and IQ search and analytics solution for the County’s Communication Center. After an extensive and extremely competitive evaluation process, the selection team at Ada County found the TriTech solution to be the best fit for its multi-agency, multi-jurisdiction operations.

Key Facts:

  • Located in the southwestern part of the state of Idaho, Ada County supports the state’s largest population. The Ada County Sheriff’s Office is the largest local law enforcement agency in the state, and its Communications Center coordinates police, fire, and emergency medical responses for all city and county public safety agencies within Ada County. As the primary Public Safety Answering Point (PSAP) in the County, the Communication Center receives all 9-1-1 and non-emergency calls for the four law enforcement agencies, six fire departments, and paramedics who serve Ada County. The Communication Center has approximately 58 employees and processes 468,000 calls per year.
  • After a thorough evaluation which included an extensive request for proposal (RFP) process and hands-on demonstrations for 10 days, Ada County selected TriTech’s Inform CAD and mobile solutions to replace the County’s existing CAD and mobile computing applications. In addition to delivering an updated, comprehensive dispatch and mobile solution, the new TriTech system includes interfaces to the County’s ancillary applications. Integrating the TriTech software with the County’s systems will result in increased efficiencies and streamlined data flow.  
  • Inform CAD and Mobile will provide Ada County with true multi-jurisdictional and multi-agency capabilities to enhance the County’s ability to prevent, respond, manage, and analyze situations threatening the safety and property of its citizens. The highly configurable and flexible Inform solution allows all the Law Enforcement, Fire, and EMS departments in Ada County to configure the system to meet their specific business needs and jointly respond to incidents.
  • With Inform IQ, TriTech’s search and analytics solution, TriTech will assist Ada County in its goals of information sharing by extending secure access to aggregated 911, CAD, Records, and Jail information with agencies in Ada County as well as those in neighboring jurisdictions. IQ utilizes dashboard visualization to graphically display and report current trends and historical performance for improved decision making support.

Supporting quotes:
Sheriff Gary Raney, Ada County Sheriff
“We did our due diligence with several vendors, but in the end, TriTech stood out as the best solution for our county and the ten different public safety agencies who will all rely upon it.”

Gary Bunyard, Vice President of Sales, TriTech Software Systems
“As a highly configurable and scalable system, Inform CAD/Mobile is a proven solution that has been designed to support  the most progressive and demanding public safety operations  in the country – a fact that makes it ideally suited for the Ada County Communications Center. TriTech is excited to be forging this partnership with Ada County and all agencies served by the Ada County Communications Center. 

Supporting Resources:
TriTech Software Systems: www.tritech.com  

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

TriTech Operations Team Drives Revenue Growth with Record Number of System Implementations


San Diego, CA (August 4, 2014) ‐ TriTech Software Systems, the leading provider of public safety software, proudly reports a strong mid-year performance resulting from over 30 successful system implementations and 53 customer transitions to cloud-based solutions. Several projects completions open bandwidth for the Operations Team to focus on many new projects from the strong backlog of sales bookings. 

System Go Lives
• Big Rapids (MI)
• Brockton Fire (MA)
• Bucks County – Penndel PD and Langhorne PD (PA)
• Butler County Sheriff (OH)
• Collierville Police (TN)
• Darien Police (CT)
• Department of Parks and Recreation - Norcom and Surcom (CA)
• Duxbury Police (MA)
• Elkhart County Jail (IN)
• Gloucester Police and Fire (MA)
• Graham PD (NC)
• Greeneville Police (TN)
• Hamilton County 9-1-1 Emergency Communications District (TN)
• Hamilton Police (OH)
• Hendersonville Police (TN)
• Integrity Ambulance Service (OH)
• Knoxville Police (TN)
• Lake County Sheriff’s Office (IL)
• Lucas County (OH)
• Marlborough Police Department (NH)
• Monroe County Sheriff (WI)
• North Shore Long Island (NY)
• North Smithfield Fire & Rescue (RI)
• Northstar Paramedic Services (AL)
• Orange County Sheriff’s Department (CA)
• Pennsylvania Ambulance (PA)
• Pittsburg Police (NH)
• Plymouth County Sheriff (MA)
• Sedgwick County (KS)
• Sherborn Fire (MA)

Key Facts:

  • Hamilton County 9-1-1 Emergency Communication District, the primary public safety answering point for one of the largest counties in Tennessee, went live on Inform 911, TriTech’s 911 call handling solution. TriTech’s implementation team worked diligently to deliver TriTech 911 on time and within budget. Inform 911 supports 41 positions in the main center and 29 positions in their backup center.
  • TriTech’s Operations Team successfully transitioned 53 customers from its on-premise billing and electronic patient care reporting (ePCR) solutions to its cloud-based counterparts. TriTech has over 275 customers on its EMS cloud-based solutions – TriTech.com Billing and TriTech.com ePCR. TriTech.com Billing is the EMS industry’s leading cloud-based solution for EMS billing, reimbursements, and collections. When integrated with TriTech.com ePCR, up to 90% of the data entry is defaulted into the EMS billing program, thereby eliminating repetitive data entry for the billing staff and allowing them to focus on other areas, such as collections or catching up on backlogged work.
  • Big Rapids Police Department went live as the first agency using TriTech.com Analytics, a cloud-based reporting and analytics solution. TriTech has partnered with Nlets, the premiere interstate justice and public safety network, as the hosting facility for its public safety cloud applications – TriTech.com IQ and TriTech.com Analytics. Combined with IQ which aggregates 911, CAD, RMS, and Jail data into one common repository, TriTech.com Analytics provides visual dashboards to transform complex data from multiple disparate systems into easy-to-understand views.

Supporting quotes:
Darrin Reilly, Chief Operating Officer, TriTech Software Systems
“Our focus remains on developing and supporting the best solutions in public safety while maintaining the highest levels of customer satisfaction. We do so through a close partnership with our customers to ensure that our systems meet their technical and operational needs now and into the future. As our market presence continues to expand, TriTech’s proven methodology for project management and knowledgeable staff makes us well positioned for continued growth and success in serving our customer base.”

Brayton Round, Deputy Fire Chief, North Smithfield Fire and Rescue Services
The new Perform CAD and Fire Records system we have recently installed is already providing more information - and providing it easier than the systems we were previously using. Both the dispatching element and the report writing section are easier to use with more advancements over our previous systems. The RMS and CAD are allowing us to keep track of much more information including permits, inspections, violations, and hazardous materials, making our job easier and more efficient.

Lt. David Townsend, Training / Public Relations, Collierville Police Department
The TriTech training staff was great. The instructors were very knowledgeable about the software and how it would relate to our state reporting requirements. 

Stewart Cowles, System Administrator, Greeneville Police Department (*excerpt from The Greeneville Sun)
“This is modern, and it has more at-a-glance features than our previous system did… If you want to add additional units to this [call], it's as easy as drag-and-drop.”

Supporting Resources:
TriTech Software Systems:  http://www.tritech.com  
GPD Introduces High-Tech Dispatch: http://www.greenevillesun.com/news/article_32487b20-f8c1-522e-83b1-c9d792561b65.html

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

TriTech to showcase how its award-winning Inform applications address myriad of challenges faced by today’s public safety communications professionals


New Orleans, LA (August 1, 2014) – TriTech Software Systems, a leading provider of public safety software, is exhibiting and presenting at the 80th Annual APCO Conference and Expo on August 4-5 in New Orleans, Louisiana. The premier event in public safety communications, the APCO Conference, provides cutting edge educational experiences, effective networking opportunities, and showcases of the industry’s latest and greatest products and services. At APCO, TriTech Software Systems (www.tritech.com) will demonstrate its Inform Suite, an enterprise-wide technology solution encompassing the entire public safety workflow from the 9-1-1 call to incarceration in jail.

Key Facts:

  • As current and future generations grow up in the world of smart phones, the expectation of increasing digital communication needs via video, text, and social media will challenge public safety agencies to engage and communicate effectively with their citizens. TriTech’s Inform 911 and unified CAD+911 solution address these challenges by providing a seamless and intuitive way for communication professionals to manage, prioritize, and interact with new types of data.
  • As public safety budgets have forced the reduction of law enforcement support and office personnel, responders are required to work exclusively in the field. Inform RMS delivers a consolidated records management and field reporting system. Whether in the station or the field, Inform RMS provides the same capabilities and user experience regardless of location, device, or environment.
  • TriTech’s Sr. Director of Product Management, Scott MacDonald, will present, “Minimizing the Operational Task Overload with NG9-1-1,” on Wednesday, August 6 at 2:20 PM in Convention Center room 218/219. As NG9-1-1 promises the availability of additional information – text messaging delivery by all carriers, ACN, transfer calls coming from On-Star, Sync, and UConnect – Mr. MacDonald’s presentation will address how PSAPs can prepare for the potential of extreme task overload of tomorrow. Changes in SOP and technology unification are critical. This session will speak to how to improve the call-taker, dispatch, and first-responder experience.
  • TriTech products have been awarded APCO’s prestigious Hot Product Award for four consecutive years. TriTech’s Inform CAD+911 was selected in 2013, the IQ solution was selected in 2012, an Inform CAD Rotation Provider module was selected in 2011, and Inform CAD Advisor module was selected in 2010.  
  • TriTech will be in booth #519 at the APCO International Conference showcasing its entire portfolio of Inform applications 911, CAD+911 unified solution, mobile, field reporting, records management, jail, and TriTech.com IQ—its cloud-based search and analytics suite. Participate in an interactive product demonstration to discover why TriTech is the vendor of choice for over 2,700 agency installations worldwide.


Supporting Quotes:
Chris McAllister, Vice President of Product Management and Marketing, TriTech Software Systems
“TriTech Software Systems is widely known as having the best computer-aided dispatch solution in the public safety industry, supporting many of the leading communication centers in the world. For the past couple of years, TriTech has grown its portfolio to revolutionize the entire public safety workflow – establishing itself as the only vendor with an end-to-end solution from the initial 911 call through incarceration in jail. TriTech’s 911 solution supports over 100 customers and is NG9-1-1 ready with successful connection to a statewide ESInet. TriTech’s Inform suite moves beyond the standard integration provided by other vendors to reuse data across all users and applications to provide public safety agencies with extreme workflow advantages to ensure that relevant events are shared earlier, and the most accurate response is suggested with the most complete information available to the field.“

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 240 million citizens across 7 countries who rely on one company – TriTech Software Systems.

SAN DIEGO, CA (June 11, 2014) – TriTech Software Systems proudly announces the successful implementation of its 9-1-1 call handling solution at the Hamilton County 9-1-1 Emergency Communications District in Chattanooga, Tennessee. Hamilton County 9-1-1, the primary public safety answering point (PSAP) for one of the largest, most innovative counties in Tennessee, partnered with TriTech Software Systems for a Next Generation 9-1-1 (NG9-1-1) call handling solution. The management team at Hamilton County 9-1-1 attributes the seamless transition of TriTech 911 to the system’s ease of use, the highly effective implementation and training team, and the quick resolution of issues by TriTech’s Customer Service organization.

Key Facts:

  • With the primary goal of implementing an NG9-1-1 proven system, Hamilton County 9-1-1 selected TriTech’s 9-1-1 call handling solution after a thorough and competitive procurement process. Hamilton County Telecommunicators overwhelmingly favored TriTech 911 for its ease of use which also made for quicker and smoother user adoption. TriTech 911 enables the end users to have easy access to key reference numbers and additional information to expedite and process inbound 9-1-1 calls quickly.
  • TriTech’s implementation team worked diligently to deliver TriTech 911 on time and within budget. The team members worked in sync to ensure that Hamilton County’s technical staff had the requisite knowledge and ability to support their new NG9-1-1 solution.
  • With established connectivity to statewide Emergency Services Internet Protocol Networks (ESInets) and call delivery using Session Internet Protocol (SIP), TriTech 911 supports connectivity to both traditional CAMA trunks and Next Generation ESInets. Agencies utilizing TriTech 911 benefit from the flexibility of multiple deployment options, single-site non-Automatic Call Distribution (ACD) to multisite ACD, designed to meet an array of operational and budget requirements. As part of TriTech’s Inform public safety suite, implementation of TriTech 911 is the first step towards a unified call management solution. TriTech provides a Next Generation PSAP solution combining the functions of 911 with CAD for a more efficient workflow.
  • The Hamilton County 9-1-1 Emergency Communications District employs more than 130 Telecommunicators who answer an average of 2,000 to 2,500 calls for service each day from residents and visitors across Hamilton County, Tennessee.

Supporting Quotes:
John Stuermer, Executive Director for Hamilton County 911 Emergency Communications District
“To ensure that its Emergency Communications Districts are prepared for the transition to NG9-1-1, the state of Tennessee has developed the NetTN, a statewide IP-based network. With the NetTN network and TriTech solution in place, Hamilton County is well positioned and ready to accept NG911 services as the protocols for delivery are developed.”

Seth Graham, Director of Technical Services for Hamilton County 911 Emergency Communications District
“Throughout the deployment process, and now that we are operational on the TriTech 911 solution, it is truly a partnership with TriTech. We received plenty of support on the different components, and any issues that arose have been quickly addressed. We feel confident in our new 9-1-1 solution and the TriTech team that supports it.” 

Jeff Carney, Director of Operations for Hamilton County 911 Emergency Communications District
“When transitioning to a new system, especially 9-1-1, it is of critical importance that the end users are proficient on the new software. TriTech 911 is very user friendly and the users have been very positive about their experience. The TriTech team was very effective making our users comfortable on the new system. The quality of the training we received was evident in the seamless transition to the new system.”

Darrin Reilly, Chief Operating Officer for TriTech Software Systems
“The implementation of TriTech 911 at Hamilton County marks a significant milestone for TriTech. Given the size and scope of the Hamilton County 9-1-1 project and the importance of providing them with an NG9-1-1 call handling solution, the success of this project was a direct result of productive efforts between Hamilton County, TriTech, and technology partners. This project extends our longstanding relationship with Hamilton County given their use of our Record Management System (RMS) and Field Based Reporting (FBR) solutions. NG9-1-1 will support the use of multimedia and unified communications for public safety agencies throughout the United States. With TriTech’s CAD+911 solution, we continue to lead the market with the full realization of unified communications to improve the workflow of the PSAP.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

TriTech 911 delivers a combined voice and text workflow to manage your transition to NG9-1-1
 

Nashville, TN (June 13, 2014) - As the Voice of 9-1-1, the National Emergency Number Association (NENA) hosts an annual conference focused on 9-1-1 policy, technology, operations, and education issues. TriTech Software Systems (www.tritech.com) will demonstrate the power and user friendly features of its standalone 9-1-1 call handling solution at the NENA Conference on June 16-17 in Nashville, Tennessee. With the four major wireless carriers meeting their deadline of offering text-to-911, the TriTech 911 user interface is ready to accept and process text-to-911 messages. When your agency is ready, TriTech is ready with you.

Key Facts:

  • Next Generation 9-1-1 (NG9-1-1) is creating a huge shift in the industry in which many public safety answering points (PSAPs) will be looking to upgrade their 9-1-1 system. With established connectivity to statewide Emergency Service Internet Protocol Networks (ESInets) and call delivery using Session Internet Protocol (SIP), TriTech 911 simultaneously supports connectivity to both traditional CAMA trunks and Next Generation ESInets to provide a phased or complete upgrade of your environment.
  • While the public safety telephony market has been dominated largely by two vendors, TriTech is steadily gaining 9-1-1 market share with its reliable 9-1-1 solution. TriTech’s 911 solution is overwhelmingly favored for its user-friendly graphical user interface (GUI) design and positive user experience. Backed with its strong reputation, TriTech has over 100 agencies currently utilizing a TriTech 911 solution.
  • TriTech will be in booth #401 at the NENA Conference showcasing their 911, CAD+911 unified solution, and TriTech.com IQ—its cloud-based search and analytics suite. Participate in an interactive product demonstration to discover why TriTech is the vendor of choice for over 2,700 agency installations worldwide.

Supporting Quotes:
Chris McAllister, Vice President of Product Management and Marketing, TriTech Software Systems
“Over two years ago, we acquired a 9-1-1 solution with a customer base ranging from small- to medium-sized public safety agencies. Since that time, we have made numerous enhancements to the software and strengthened our 9-1-1 resources and expertise. Three patents, which utilize our 9-1-1 technology, are pending, and TriTech 911 supports connectivity to statewide ESInets. Just as our computer-aided dispatch (CAD) and records management systems (RMS) are leading the industry in market share, user experience, and depth of functionality, TriTech is investing that same innovation and energy into our 911 solution. We recognize the challenges that PSAPs will be undertaking with the transition to NG9-1-1. With our expertise in developing solutions that focus on improving the user experience and operational efficiency, we are confident that the TriTech 911 system will be the preferred system to guide PSAPs into the future.”  

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 240 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Approval grants Iowa PSAPs direct access to TriTech’s 9-1-1 call handling solution, enabling them to effectively manage the transition to NG9-1-1

 

San Diego, CA (June 12, 2014) – TriTech Software Systems, the leading provider of public safety software, announced that it has been approved as a vendor on the State of Iowa’s master contract. The award grants primary answering points (PSAPs) in the state of Iowa the ability to purchase TriTech 911 and enabling them to effectively manage the transition to Next Generation 9-1-1 (NG9-1-1) technology. 

Key Facts:

  •  Next Generation 9-1-1 (NG9-1-1) is creating a huge shift in the industry in which many public safety answering points (PSAPs) will be looking to upgrade their 9-1-1 system. With established connectivity to statewide Emergency Service Internet Protocol Networks (ESInets) and call delivery using Session Internet Protocol (SIP), TriTech 911 simultaneously supports connectivity to both traditional CAMA trunks and Next Generation ESInets to provide a phased or complete upgrade of your environment.
  • With the four major wireless carriers meeting their deadline of offering text-to-911, the TriTech 911 is NENA i3 ready and able to accept communications from multiple media including SMS, video, email, IM and text. TriTech 911 delivers a combined voice and text workflow to manage a PSAPs transition to NG9-1-1
  • TriTech 911 receives accolades from end users on its user-friendly graphical user interface (GUI) design and providing a positive user experience. With a strong reputation for innovative product development and providing outstanding customer service, TriTech has over 2,700 installations with over 100 agencies currently utilizing a TriTech 911 solution.


Supporting Quotes:
Erik Loberg, Director of Product Management, TriTech Software Systems:
“TriTech has a long history of helping public safety agencies improve operational efficiencies making us well positioned to guide PSAPs in the state of Iowa through the transition to NG9-1-1. As text-to-911 becomes a reality for many PSAPs, TriTech’s Inform 911 helps PSAP personnel easily manage a text call in the same manner as a voice call. Approval of TriTech and Inform 911 by the State of Iowa reflects our ongoing commitment to deliver the most technologically advanced software so that our customers can effectively communicate with their citizens in both a legacy and NG environment.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 9-1-1, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 240 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Inform
Welcome Inform Heroes!

TriCON Annual Training

TriCON Annual Training provides Inform, TotalCommand, Total Enforcement, and DispatchNow customers with the experience of developing powerful CONnections with fellow users, valued business partners, and TriTech staff while offering an expanded program for three full days of training.

Dates: Sunday, February 28 – March 2, 2016
Location: Sheraton San Diego Hotel and Marina
City/State: San Diego, CA

*Registration will open late-Summer 2015

TriCON 2016 - Call for Presentations

Monthly Customer Service Webinar

Every Third Wednesday of the Month - 11:30 AM Eastern | 8:30 AM Pacific
These complimentary, monthly half-hour sessions will help you maximize your software skills and agency efficiency and effectiveness. Register once, and receive monthly reminders with the topic of the month. You decide whether to join live, or wait for the recording.

TriTech adds 50 new customers and increases sales bookings 85% over 2012


SAN DIEGO, CA (March 20, 2014) ‐ TriTech Software Systems proudly announces record-breaking 2013 sales bookings, adding 50 new customers to the nearly 3,000 current installations which span the United States and six other countries. This record growth was driven by sales of TriTech’s robust Inform Suite, a fully integrated 911 telephony, computer aided dispatch, mobile, and records management solution. TriTech’s ability to deliver a high performance enterprise public safety solution combined with a 91% rate of customer satisfaction make TriTech the premier vendor of choice for many law enforcement, fire, and EMS agencies seeking to modernize their technology platform. The record sales results of 2013 and projected future growth solidify TriTech’s position as the most successful and fastest growing company in the public safety industry, validated by exceptional year-over-year growth.

Highlights of 2013: 
• TriTech added 50 new customers in 2013 including Hamilton County 911 Emergency Communications District (TN), Local Government Information Systems Association (LOGIS) (MN), Anoka County (MN), Ramsey County (MN), City of Alexandria (VA), County of Orange (NY), Department of Parks & Recreation (CA), City of Bartlett (TN), and Bay Area Rapid Transit (BART), City of Crossville (TN), and more.
• Hosted more than 1,000 customers at 25 regional training events for product updates, education, and networking.
• Transitioned 45 customers to its cloud-based solutions of TriTech.com IQ, TriTech.com Billing, and TriTech.com ePCR.
• Brought 128 systems online including Singapore Civil Defense Force, Lake County (IL), Union County (NJ), City of Valdez (AK), Yolo County (CA), Sequatchie County 911 (TN), and more.
• The editorial committee of Public Safety Communications magazine formally recognized TriTech’s Inform CAD+911 as one of the most innovative products in public safety.
• TriTech’s Inform 911 next generation 911 telephony solution became one of the first systems to successfully connect to the State of Tennessee’s emergency services IP network (ESInet) and received approval by the Tennessee Emergency Communications Board.
• Successfully deployed Inform IQ in the cloud at the NLETS hosting facility. IQ is a powerful, cost-efficient, public safety search engine and analytics suite. IQ is the first hosted system of its kind to aggregate multi-agency data from CAD, RMS, Jail, and 911 telephony systems into a single data warehouse to provide powerful, intelligent search and reporting capabilities.

Supporting quotes:
Chris Maloney, President and CEO of TriTech Software Systems
“We are fortunate to have a strong and passionate team at TriTech dedicated to selling, developing, delivering, and supporting mission critical systems that manage some of the most demanding public safety systems in the world. The dedication of our team and the power of our tightly integrated 911, CAD, Mobile, RMS, and Jail solutions are being well received by our customers. In 2014, we will continue to build on TriTech’s momentum in the market by enhancing our products and services to maintain premium levels of customer satisfaction as we continue to grow our customer base.”

Tom Folie, Manager of Public Safety Applications for Local Government Information Services Association (LOGIS)
“Over a year-and-a-half ago, LOGIS members began a search for an innovative and dependable computer aided dispatch, mobile, and law enforcement records management solution to enhance public safety.  The member agencies all share the same system but are independent with differing business processes, so it was critical to find solutions that would be very flexible. After an extensive evaluation process, the group selected TriTech for all applications—even though there was no single vendor requirement. Our CAD/Mobile and RMS evaluators felt the TriTech solutions best fit our complex needs. What really impressed the consortium was TriTech’s ability to get information efficiently to and from the end users to improve public safety.”

Supporting Resources:
TriTech Software Systems: www.tritech.com  

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

SAN DIEGO, CA (December 17, 2013) – In 2010, Union County (New Jersey) entered into an agreement to provide Police, Fire, and EMS dispatch services to the Borough of Fanwood. The arrangement was the first of its kind for the County and provided the Borough with a savings of $260,000 over the three-year agreement. Since then, the shared service model has become increasingly popular, and as a result the Union County Department of Public Safety has realized the need to implement a modern system able to handle the demands of a robust county dispatch center.

As such, the Union County Board of Chosen Freeholders is proud to announce the implementation of a new computer aided dispatch (CAD) and mobile system which provides the modern technology needed to handle the increased demands. Developed by TriTech Software Systems, Inform CAD and Mobile provide Union County Public Safety with a high performance communications solution for their Police, Fire, and EMS agencies.

Key Facts:
•         The Union County Department of Public Safety in New Jersey serves a population of more than 500,000 citizens; in 2012 the County expanded its dispatch operations in an effort toward creating a larger regional center to accommodate additional agencies and provide economies of scale. Today, the Union County Police Dispatch Center provides services to 17 agencies and processes approximately 52,000 calls per year.
•         In order to increase efficiencies and accommodate more agencies, the County implemented Inform CAD and Mobile from TriTech Software Systems. The multi-agency computer aided dispatch and integrated mobile data are perfectly suitable for the multi-jurisdictional dispatch functionality for the County’s surrounding agencies. As a flexible and scalable system, Inform CAD and Mobile can easily be expanded in the event that Union County continues to incorporate new communities to the County Dispatch Center.
•         With the TriTech Inform solution, Union County Public Safety is able to provide their communities improved emergency response. Personnel in the Communications Center and in the field will be able to operate under a common platform for quick access to incident and historical information for improved situational awareness. Inform CAD and Mobile provide the most advanced combined capabilities to ensure the right resources arrive on-scene in the shortest amount of time.

Supporting Quotes:
Linda Carter, Chairman, Union County Board of Chosen Freeholders
“The safety of our residents is of utmost importance to myself and my colleagues on the Freeholder Board. We embrace changes and technology that will improve our efficiency and move us in a direction where we can continue to improve the quality of life for all of Union County.”

Andrew Moran, Director, Union County Department of Public Safety
“In an area with such a diverse population and landscape, the public safety needs of each of our towns vary greatly.  What is so exciting about this endeavor is that with the help of TriTech’s technology, we will be able to streamline several processes to create one fast and efficient response system no matter where the emergency takes place within the County.” 

Darrin Reilly, Chief Operating Officer, TriTech Software Systems
“Regional public safety projects are complex operations because each agency operates under its own set of requirements. We work in sync with our customers, from discovery to cutover, in order to ensure a smooth transition for all the users and their agencies involved. We commend the team at Union County for taking great strides in providing a regional public safety dispatch system that will benefit its citizens and surrounding communities. Our focus on customer service and research and development helps to ensure that TriTech’s solutions can serve Union County’s needs as they continue to grow for many years to come.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.
For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Editorial Contact
TriTech Software Systems
Laura Weinhofer, Director of Marketing
858.799.7460
laura.weinhofer@tritech.com

SAN DIEGO, CA (December 11, 2013) – Hamilton County 911 Emergency Communications District in Tennessee recently selected TriTech Software Systems’ Inform 911 to support the County’s main communication center and two remote sites. As a next generation 911 (NG911) call taking solution, TriTech’s Inform 911 successfully connected to the State of Tennessee’s emergency services IP network (ESInet) and received approval by the Tennessee Emergency Communications Board.  Inform 911 transitions Hamilton County to the forefront of NG911 readiness through a highly available, redundant system with the ability to expand and include evolving NG911 standards of text, video, pictures, and other data sources. In addition to Inform 911, TriTech will be providing Hamilton County with TriTech.com IQ, a cloud-based data warehouse solution that provides Hamilton County Law Enforcement and Fire Agencies with a secure way to access 911 call data.

Key Facts:

  • With its county seat as the City of Chattanooga, Hamilton County is the fourth largest county in Tennessee. The Hamilton County 911 Emergency Communications District is the primary answering point for all communities within Hamilton County, except Soddy Daisy and Lookout Mountain. The District employs more than 130 Telecommunicators who answer an average of 2,000 to 2,500 calls for service each day from residents and visitors across Hamilton County. Hamilton County joins a large base of 50 TriTech customers in the state of Tennessee. TriTech has over 2,700 agency installations worldwide including over 100 agencies currently utilizing a TriTech 911 solution.
  • TriTech’s Inform 911 was selected through a competitive procurement process. Hamilton County and TriTech conducted comprehensive, onsite demonstrations for nearly 100 Telecommunicators to receive hands-on experience with the Inform 911 solution. The Hamilton County Telecommunicators overwhelmingly favored the Inform 911 system for its ease of use.
  • From a technical perspective, Inform 911’s integration with the Avaya platform enables Hamilton County staff to leverage their expertise and experience in the new 911 system. Reference visits to other Inform 911 customers with similar remote multi-site operations provided a tangible insight of how the Inform 911 virtualized components allows for high levels of availability and a reduced overall IT footprint. TriTech’s ability to provide a solution that is easy to manage as well as a customer service model that provides quick issue resolution were important factors in the TriTech selection. 
  • TriTech’s Inform 911 is a proven NG911 solution that is successfully connected to the State of Tennessee’s ESInet, one of the first statewide ESInets in the country. As an IP-based system, Inform 911 provides the ability to receive and manage traditional wire line and wireless calls, as well as accept and interact with voice, text, and multimedia communications. As part of TriTech’s Inform public safety suite, implementation of Inform 911 is the first step towards a unified call management solution. TriTech provides a next generation PSAP solution combining the functions of 911 with CAD for a more efficient call-taking workflow.

Supporting Quotes:
John Stuermer, Executive Director for Hamilton County 911 Emergency Communications District
“Throughout the discovery and procurement process for our new telephony system, we were continually impressed with the professionalism of the TriTech staff. We feel very confident that TriTech’s Inform 911 solution will meet our needs and provide us with a quality product to improve our operations today as well as expand to accommodate for growth and emerging technologies.”

Gary Bunyard, Vice President of Sales for TriTech Software Systems
“As the beginning of the emergency call workflow, Inform 911 is such a critical part of the enterprise public safety solution. The integrated offerings of the Inform Suite address every part of the emergency call workflow from the 911 call to jail intake and analytics. We’re proud to partner with Hamilton County 911 Emergency Communications District on their important initiative to modernize their 911 telephony software and provide a redundant system to ensure a premium level of emergency services to the citizens of Hamilton County. Tennessee has been a very good state for the adoption of TriTech products, and with the approval by the Tennessee Emergency Communications Board to integrate with the State of Tennessee’s ESInet, we are well positioned to play an even larger role.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems:
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Editorial Contact:
TriTech Software Systems
Laura Weinhofer, Director of Marketing
858.799.7460
laura.weinhofer@tritech.com

SAN DIEGO, CA (November 19, 2013) - TriTech Software Systems, a leading developer of public safety and medical transport software, partnered with Page, Wolfberg and Wirth, The National EMS Industry Law Firm®, to offer the EMS industry a complimentary webinar entitled Healthcare Reform: Charting Your Course or Just Drifting Along?  This live, interactive event took place on Thursday, November 14th  with 1,442 EMS professionals, and included presentations by Steve Wirth and Doug Wolfberg, of Page, Wolfberg, and Wirth, and Dan Voss, of TriTech Software Systems. The amount of registrants for the webinar event was a record-breaking number, highlighting the interest and timeliness of this important topic. Central to the discussion was how healthcare reform is driving the evolution of ambulance transportation to mobile integrated healthcare and the impact of this shift on operations, reimbursement, and compliance.

Key Facts:

  • Continued education is critical for industry professionals to maintain certification and keep up with the many changes initiated by healthcare reform in the US. TriTech offers complimentary webinars for EMS professionals which provide Continuing Education Units approved by the National Academy of Ambulance Coding. Recorded versions of webinars are accessible through TriTech’s website and may be viewed at any time to earn CEUs.
  • The Healthcare Reform webinar emphasized EMS opportunities in a post-reform healthcare system and offered strategies for success in this new environment. This recorded webinar is available at http://www.tritech.com/news/webinars.

Supporting Quotes: 
Dan Voss, TriTech Product Manager
“EMS has the opportunity to become a valuable partner in the healthcare system, but the industry needs to evolve beyond the perception of functioning as only a skilled transport service supporting the healthcare system. We realize that this evolution is not going to be easy, and there will be obstacles. However, to capitalize on this time of heath care transition, we hope that EMS professionals are inspired to start looking for opportunities to become more than a ‘ride to the hospital’ and to start breaking down the obstacles that might stand in the way. We hope that this webinar helps inspire some of those ideas.”

Doug Wolfberg, Page, Wolfberg and Wirth
“It is critically important for EMS to make sure it has a ‘seat at the table’ with hospitals and other health care entities to explore partnerships in the delivery of community based health care – which is where EMS is headed in this age of healthcare reform.”

Steve Wirth, Page, Wolfberg and Wirth
“EMS agencies will be affected by health care reform both externally, in how it will change the traditional service delivery models, and internally, in how the law may affect them as ‘employers.’ Healthcare reform is evolving rapidly with major shifts in our health care system happening at a rapid pace. EMS agencies need to stay tuned and pay close attention to how these major shifts will affect them and develop strategies to survive and thrive in this new era.”


About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Supporting Resources:
TriTech Website:  www.tritech.com
Page, Wolfberg & Wirth Website: www.pwwemslaw.com
Webinar link:  www.tritech.com/news/webinars

Editorial Contact
TriTech Software Systems
Laura Weinhofer, Director of Marketing
858.799.7460
laura.weinhofer@tritech.com

Replacing Disparate Systems, TriTech’s Integrated Inform CAD, Mobile, and Records Management Solutions Sets the New Standard for Public Safety Enterprise Systems

SAN DIEGO, CA (November 18, 2013) – Public Safety agencies in Anoka County in Minnesota have selected TriTech’s Inform Suite as the foundation of their upgraded public safety technology platform. The Anoka County collaborative’s initiative for a new public safety enterprise is driven by the need for seamless integration of applications in its 911 center, law enforcement, jail, and fire agencies. Anoka County is purchasing TriTech’s full suite of public safety applications including Inform CAD, Mobile, RMS, and IQ, along with system hardware and implementation services. The highly integrated system is expected to provide financial and operational efficiencies for the 27 agencies involved in the project.

Key Facts:

  • Anoka County, located on the northern side of the Twin Cities Metro Area is home to 336,000 residents and is one of the fastest growing counties in Minnesota.  The County, together with the Joint Law Enforcement Council (JLEC) and Fire Protection Council, has signed a contract to purchase and implement TriTech’s Inform Suite including computer aided dispatch (CAD), mobile data, data search and analytics, and records management (RMS) solutions. The TriTech suite of products will serve as the platform of integrated information systems across the County’s public safety agencies which include the 11 law enforcement agencies in the JLEC, 15 fire agencies in the Fire Protection Council, the county jail, and Central Communications which dispatches for all 21 communities in Anoka County.
  • The new TriTech solutions replace a 30-year old CAD system and 14-year old police records system and provide a new level of integration to improve operations and emergency response. Through an integrated, scalable, and configurable solution, TriTech’s Inform Suite enables Anoka County to modernize its public safety platform and make business processes across its agencies more efficient and effective. The integrated workflow and improved information sharing across agencies will facilitate a more coordinated response between agencies and enhance officer safety.
  • TriTech Software Systems was selected through a highly competitive procurement process. The user experience and integration between TriTech’s Inform CAD and RMS solutions and the configurability of Inform Mobile were well received by users on the selection committee. Most importantly, when the selection committee conducted reference visits to other agencies utilizing TriTech solutions, the users spoke highly on the company’s product reliability and functionality, as well as the company’s focus on maintaining high levels of customer satisfaction.

Supporting Quotes:
Don Abbott, Director of Public Safety for the City of Fridley and Chair of the Contract Negotiating Committee for the Joint Law Enforcement Council:
“Our initial search for a new law enforcement records management system three years ago  quickly expanded to encompass the need for  of an integrated multi-agency and cross-discipline data system.  We cast the vision of an information system that would support the collaborative manner in which all public safety agencies in Anoka County already work.  The system’s overarching goal is to provide our law enforcement officers and firefighters with the information they require at the time and place they need it to keep our citizens safe. The TriTech suite will diminish redundant data entry and reduce errors to allow our staff to focus on their primary duties.”

Tony Palumbo, Anoka County Attorney and Chair of the Joint Law Enforcement Council:
“We are excited that for the first time in history, all agencies within Anoka County will be integrated on the same public data system, setting the standard for communities nationwide. With the new TriTech system, we will have 911 central communications, law enforcement, the jail, and fire protection on one system, and are able to minimize data entry, share date, and most important, improve officer and citizen safety.”

Chris Maloney, President and CEO of TriTech Software Systems:
“Anoka County’s integrated public safety initiative is an excellent example of a trend that’s occurring across the country. More and more agencies are joining forces to provide better service to their citizens through integrated systems that provide improved data sharing. The County’s investment in TriTech’s integrated Inform CAD, Mobile, RMS, and IQ solutions will provide a more efficient workflow for all users through every step of the emergency call lifecycle. TriTech’s Inform Public Safety Suite sets a new standard for integrated enterprise solutions to provide the right information, to the right people, at the right time – enabling faster, more informed emergency response. Anoka County joins a growing list of more than 2,700 TriTech customers, including neighboring Ramsey County and Minneapolis. This expanded regional deployment of TriTech systems will broaden the reach of Anoka field providers by providing even greater access to shared resources to further inter-agency collaboration to enhance the safety of the public.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Editorial Contact
TriTech Software Systems
Laura Weinhofer, Director of Marketing
858.799.7460
laura.weinhofer@tritech.com

“This Hot Product award, along with those of years’ past, shows that we’re not slowing down on our innovation.”

 

SAN DIEGO, CA (November 1, 2013) – The editorial committee of Public Safety Communications magazine formally recognizes TriTech’s Inform CAD+911 solution as one of the most innovative products in public safety. TriTech’s Inform CAD+911 goes beyond providing a unified call taking and dispatch solution; it is truly the first solution to enhance the emergency response workflow by leveraging the intelligence of CAD to enhance decision making before the call is even answered. Published by PennWell, Public Safety Communications is the official publication of Association of Public Safety Communications Officials (APCO) International and is the authoritative source of information on public safety communications worldwide.
 
Key Facts:
  • TriTech’s Inform CAD+911 solution builds upon TriTech’s proven Inform 911 and Inform CAD software utilized in many communication centers worldwide today. A converged CAD+911 solution provides immediate productivity improvements with a single hardware environment, common user interface, and combined system administration. Using patent-pending technology, the most compelling benefit of unifying the functionality comes in the form of improved workflow and better decision making. From triaging a call before the call is answered, to interactive text messaging capabilities, to alerting field personnel of incoming emergency calls in their vicinity—CAD+911 revolutionizes the emergency call workflow.
  • The selection of Inform CAD+911 as an APCO Hot Product marks the fourth year in a row that TriTech has been awarded the prestigious APCO Hot Product Award. TriTech’s Inform CAD Advisor module was selected in 2010, the Rotation Provider module was selected in 2011, and the IQ solution was selected in 2012.  
  • Public Safety Communications is a monthly publication published by PennWell on behalf of the Association of Public Safety Communications Officials (APCO) International. This year, 52 companies submitted 69 products for consideration in the Hot Products review opportunity. An anonymous team of reviewers examined the products during the APCO Conference in Anaheim, California. Based on the reviewers' public safety experience and comments, the editors selected Inform CAD+911 as one of the best new products of 2013. Full details of the Hot Products review will be featured in the November issue of Public Safety Communications magazine. 

Supporting Quotes:
Scott MacDonald, Senior Director of Product Management of TriTech Software Systems
“TriTech’s Inform CAD+911 distinguishes itself from other solutions in the industry because it utilizes our own telephony and CAD technology to provide a true convergence of  911 call taking and dispatch. More importantly CAD+911 provides communication center personnel with a new workflow that leverages CAD information to improve decision making for the call taker, dispatcher, and field user, without requiring additional applications and complexity. The selection of Inform CAD+911 as an APCO 2013 Hot Product validates the positive reception we’ve encountered at tradeshows, in market research, and in customer demonstrations. This Hot Product award, along with that of years’ past, shows that we’re not slowing down on our innovation. We have a clear direction – empowering our customers with technology so that they may be successful at managing their current resource and workload challenges of today as well as the future obstacles of NG911.” 

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Editorial Contact
TriTech Software Systems
Laura Weinhofer, Director of Marketing
858.799.7460
laura.weinhofer@tritech.com

SAN DIEGO, CA (September 13, 2013) – In 2011, Tennessee became one of the first states to deploy a statewide NG9-1-1 network. In its active progression to ensure that emergency communications districts are prepared for the transition to NG9-1-1 and a digital infrastructure, the Tennessee Emergency Communications Board (TECB) requires extensive testing of a district’s 9-1-1 system before providing reimbursement to the district. TriTech’s Inform 911 system at the Sumner County Emergency Communications District successfully connected to Tennessee’s emergency services IP network (ESInet) and completed all required tests. As such, the TECB considers the TriTech Inform 911 controller approved for reimbursement.

Key Facts:

  • The Tennessee Emergency Communications Board (TECB) was created for the purpose of assisting emergency communications district (“ECD”) boards of directors in the area of management, operations, and accountability, and establishing emergency communications for all citizens of the state. The TECB has led the state of Tennessee to be one of the nation’s first statewide, Internet Protocol (IP)-enabled 9-1-1 networks aimed to improve 9-1-1 call delivery, enhance interoperability, and increase the ease of communication between ECDs statewide.
  • Sumner County Emergency Services District services eight Public Safety Answering Points (PSAPs), six police departments, 16 fire departments, the Sheriff’s Office, and the Emergency Medical Service (EMS). Sumner County is one of TriTech’s many clients in the state of Tennessee, including Sullivan County, Bradley County, Dickson County, City of Chattanooga, City of Murfreesboro, City of Memphis, and over 50 other Public Safety agencies in Tennessee.
  • As an IP-based solution, TriTech’s Inform 911 solution provides the ability to receive and manage traditional wire line and wireless calls, as well as accept and interact with voice, text, and multimedia communications. As part of TriTech’s Inform public safety suite, implementation of Inform 911 is the beginning step towards a unified call management solution. TriTech provides a next generation PSAP solution combining the functions of 9-1-1 with CAD for a more efficient call-taking workflow.

Supporting Quotes:
Tonya Jetton, Assistant Director of Sumner County Emergency Communications District
“We are very excited to be participating in the NetTN project. We have seven PSAPs working off of a centralized controller, so our system is quite a bit different from the other systems that have gone through the testing. The process of working with the TECB resources and our vendor was great.”

Scott MacDonald, Senior Director of Product Management of TriTech Software Systems
“TriTech commends the TECB for their vision and commitment to Next Generation 9-1-1 while ensuring the technology deployed by PSAPs in the state is tested for next generation readiness. We are excited that the testing with Inform 911 was so successful and that our customers in the state of Tennessee can take these important steps towards the future.”

Supporting Resources:
TriTech Website: www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Editorial Contact
TriTech Software Systems
Laura Weinhofer, Director of Marketing
858.799.7460
laura.weinhofer@tritech.com

Inform CAD and Mobile to support multi-jurisdiction, multi-agency communications for the largest public safety dispatch center in the state of Minnesota

SAN DIEGO, CA (September 4, 2013) – Ramsey County, Minnesota, has selected TriTech’s Inform CAD and Mobile solutions to support its complex dispatch operations. Servicing two public safety answering points (PSAP), including the largest public safety dispatch center in the state of Minnesota, Ramsey County was seeking a top tier CAD and Mobile system to support the varied agency types and services. As the current system was nearing end of life, the county created a steering committee to procure a new system to bridge functionality gaps in CAD and bring all departments together under one integrated mobile solution. Through a highly competitive selection process, the committee selected the Inform CAD and Mobile solution from TriTech Software Systems.

Key Facts:

  • TriTech’s Inform CAD and Mobile system will be used by the Ramsey County Emergency Communications Center (RCECC and numerous Law Enforcement and Fire/EMS agencies across Ramsey County. The Ramsey County Emergency Communications Center (RCECC) is the largest public safety dispatch center in the state of Minnesota, responsible for dispatching 400,000 police, fire, and medical assistance calls for service annually to 17 agencies including the City of St Paul Police and Fire.
  • From the Sheriff’s Office, St. Paul Police and Fire, small police and fire departments, departments paid on call, to communities without their own police or fire services, the landscape of agencies served by Ramsey County varies greatly in terms of size and types of service. TriTech’s Inform CAD and Mobile solution addresses the wide scope of functional requirements to support the diverse agency types. Inform CAD provides flexible configuration options to effectively support the unique challenges in developing response plans for the multiple departments and different service levels within Ramsey County.
  • TriTech’s Inform CAD and Mobile solutions are tightly integrated to provide improved access to information from the field. As a seamless extension of Inform CAD dispatch software, Inform Mobile empowers field personnel to instantly access information related to a dispatched call, hazmat materials, maps, or real-time access to NCIC or RMS data. Bringing all law enforcement and fire users in Ramsey County under one mobile data solution improves day-to-day operations of field personnel to benefit emergency response.

Supporting Quotes:
Scott Williams, Executive Director of Ramsey County Emergency Communications Center
“In today’s environment, CAD has become more than software. It truly serves as the real-time information hub connecting information with the mobile units serving as an extension of CAD to the field. In our journey towards a new communications platform, our focus is on enhancing our end user experience and providing enhanced mobile capabilities. TriTech’s Inform CAD and Mobile solutions bridges the functionality gaps requested by our users of enhanced mapping, integrated mobile, AVL, and text-based paging as well as providing the ability to manage our complex multi-agency requirements.”

Gary Bunyard, Vice President of Sales of TriTech Software Systems
“We are looking forward to our partnership with Ramsey County on providing them with a state-of-the-art integrated communications platform. With the diverse size and scope of agencies and users supported by Ramsey County, it is important to deliver a modernized solution that is user friendly and supports an improved workflow. Our company’s expertise in developing, implementing, and supporting multi-agency, multi-jurisdiction, high call volume operations, coupled with positive customer references, make TriTech the right fit for Ramsey County.”

Supporting Resources:
TriTech Website:  www.tritech.com

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

ANAHEIM, CA (August 16, 2013) - As Public Safety Communications Professionals navigate through the economic and technology obstacles that  challenge their agencies, TriTech Software Systems has responded by investing in research and development to help them  adapt to the dynamic changes in the industry. TriTech Software Systems (www.tritech.com) will showcase its next generation PSAP solution at APCO International Conference on August 19-20 in Anaheim, California. Leveraging communications as the hub of the public safety enterprise, TriTech’s Inform Public Safety Suite provides integration across users and environments to ensure efficiency and accuracy. TriTech’s team members will be on hand to discuss the benefits of its next generation PSAP solution in educational sessions and showcase its product innovations in their exhibit booth.

TriTech Activities at APCO:

  • TriTech Founder and CEO Chris Maloney will present, “Google, Facebook, Pinterest, Texting - Integrating Consumer Technologies into Public Safety Software,” on Wednesday, August 21 at 1:15 PM in Room 207C. Attendees in this engaging session will explore ways in which the communication tools and applications that we use each day to communicate in our personal lives can be incorporated into our public safety software. 
  • TriTech will be in booth #1611 showcasing their integrated Inform Public Safety Suite. TriTech’s Inform Solutions provide an integrated workflow throughout its 911, Computer Aided Dispatch (CAD), Mobile Data, Field Reporting, Records and Jail Management, and IQ search and analytics suite of applications.
  • At APCO 2013, TriTech will be proudly showcasing TriTech.com IQ, the cloud-based version of Inform IQ, which was selected as an APCO 2012 Hot Product. Leveraging the reliability and security of Nlets, IQ empowers agencies with the ability to collect data from multiple sources (CAD, RMS, Jail, and 911)  in real time and leverages the power of a free-text search engine to deliver results quickly and securely.
  • A trip to Southern California is not complete without a visit to the beach. Many APCO attendees will not have time to visit the beach during the conference, so TriTech will be bringing the surf to APCO. Attendees are invited to “Hang 10” at the TriTech Surf Shack (Booth #1611) for an opportunity to catch a wave and smile as a professional photographer captures the moment. Surfers will receive a photo souvenir of their APCO beach experience, and in exchange TriTech will be taking donations for Children’s Hospital of Orange County.

Supporting Quotes:
Chris McAllister, Vice President of Product Management and Marketing, TriTech Software Systems:
“TriTech is very excited to participate at APCO each year. This is one of the most important conferences due to the excellent information presented and opportunities to discuss current trends and issues with the agencies in attendance. APCO is also a great place to showcase our latest products which have received very positive results - TriTech solutions have won the APCO Hot Product Award three years running! Please stop by and visit us and check out our new Inform Public Safety Suite that spans from 911 all the way through Jail with a revolutionary workflow and sharing of data, regardless of where it is entered.” 

Supporting Resources:
TriTech Website:  www.tritech.com

 

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

San Diego, CA (July 23, 2013) ‐ While cloud-based solutions have been increasingly popular in the private sector for quite some time, the public safety market is beginning to realize the benefits of cloud computing. With the recent release of TriTech.com IQ, a cloud-based search and analytics solution, TriTech Software Systems proudly partners with La Crosse County Consortium in Wisconsin as the first client in TriTech’s public safety cloud. As the first cloud-based application for La Crosse County, TriTech.com IQ modernizes the way its users and agencies can search, access, and share mission-critical information. Without additional hardware and software to purchase and manage, La Crosse County’s implementation of TriTech.com IQ provides benefits of cost savings and immediate availability of the solution over a secured website without a lengthy deployment.

Key Facts:

  • TriTech.com IQ is the first hosted system of its kind which can accept information from across the public safety enterprise, collect it in real-time, and assemble it in a data warehouse built specifically for the current and next generation needs of law, fire, and EMS professionals. From a secure web browser accessible from a variety of desktop, laptop, and tablet devices, TriTech.com IQ’s powerful new search engine provides access to aggregated 911, CAD, RMS, and Jail data. Users can also subscribe to instant alerts that deliver text message, email, and online notifications when new information matching their registered searches enters the database.
  • Leveraging the reliability and security of the Nlets hosting facility, TriTech.com IQ ensures that storage and access to La Crosse County’s data  is met with unrivaled reliability and continual 24/7/365 monitoring. As a cloud-based solution, TriTech.com IQ eliminates the need for expensive on-site hardware and resource-intensive maintenance; TriTech staff manages all hardware, operating system, database, and software updates.
  • A long time TriTech client since 1999, La Crosse County Consortium’s implementation of TriTech.com IQ provides the Sheriff’s Office, County EMS, eight police departments, and nine fire departments with powerful, indexed search capabilities. Through the simplicity of a search bar combined with a powerful search engine tuned for the needs of public safety, users will be able to query items and fields that were not previously searchable to improve their ability to quickly locate information which can be used to provide timely assistance in emergency situations or advancing investigations.

Supporting quotes:
Mike Williams, IT Security Officer, La Crosse County
“TriTech.com IQ is the first cloud-based solution to be implemented at La Crosse County, and we are very excited to partner with TriTech in this innovative venture to benefit the entire public safety community. Last year we were very impressed with the Inform IQ installed solution. However like most government agencies, funding for capital expenses is limited. We were eager to sign up for TriTech.com IQ which required no additional hardware to purchase and configure and no additional software licenses to purchase. As the Security Officer, knowing that TriTech.com IQ is hosted at the Nlets facility eased our initial concerns surrounding database security and access to cloud-based solutions.”

Scott MacDonald, Senior Director of Product Management, TriTech Software Systems
“We are very excited that La Crosse County is embracing cloud computing with TriTech at the helm. It is a testament to the long standing and collaborative relationship between our teams. TriTech.com IQ brings forward a new era of information access to public safety agencies – information sharing across the enterprise and between jurisdictions for secure access from any location and any device – all through an affordable cloud-based solution.”

Supporting Resources:
TriTech Software Systems:  http://www.tritech.com  
TriTech.com IQ:  http://www.tritech.com/products/tritech_com/tritech_com-iq

 

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Editorial Contact:
Laura Weinhofer, Director of Marketing
(858) 799-7460
laura.weinhofer@tritech.com

San Diego, CA (July 10, 2013)  –– TriTech Software Systems, a leading developer of public safety and medical transport software, has partnered with Page, Wolfberg and Wirth’s Steve Johnson, Director of Reimbursement Consulting, to offer the EMS industry a complimentary webinar on Top Documentation Challenges ... From a Compliance Perspective. This live, interactive event will take place on Thursday, July 25 at 2pm ET (1 pm CT, Noon MT, 11am PT) and will include the following learning objectives:

•        Discover more about how your crew’s documentation impacts organizational compliance
•        Does your documentation support your claims for reimbursement?
•        Okay - you got paid...but will you be able to keep the money if you are audited?
•        Common problems with “Emergency Response” documentation
•        Common problems with “Non-Emergency Transport” documentation

Recommended attendees include Compliance Staff, Ambulance Billing Staff and Supervisors, Ambulance Field Providers and Supervisors, and Quality Assurance Staff. This webinar has been approved for 1.0 continuing education credit with the National Academy of Ambulance Coding.

To register for this complimentary, live event, click here.

Please call us at 800-537-3927, ext. 4858 or email webinars@TriTech.com for questions or information.

CHARLOTTE, NC  (June 14, 2013) – A highlight every year at the NENA Conference & Expo are the PSAP Tours where conference attendees get an inside look at the operations of their colleagues.  In an effort to encourage networking and sharing of best practices among public safety agencies, TriTech Software Systems is proud to sponsor the NENA PSAP tours. 

Key Facts:

  • NENA PSAP Tours will be held on Sunday, June 16, Monday, June 17, and Wednesday June 19 from 1:00 PM to 4:00 PM.  Each tour visits Charlotte Fire Communications, Charlotte-Mecklenburg Police Department, and Medic 911.
  • TriTech customers since 1997, Medic 911 dispatches Mecklenburg EMS, Mecklenburg County Fire Departments & 1st Responders.  With more than 510 employees and a diverse fleet consisting of various ambulances, mass casualty vehicles and emergency response assets, Medic 911 responded to 143,362 EMS & Fire incidents in 2012.  Medic 911 utilizes TriTech’s CAD, Mobile and Billing solutions. 
  • TriTech customers since 2003, Charlotte Fire Communications dispatches for City Fire only, responding to fire incidents and as first responders on medical calls.  With a staff of 39, Charlotte Fire dispatched 94,066 incidents in 2012.  Charlotte Fire utilizes TriTech CAD and Mobile solutions. 

Supporting Quotes:
Barry Bagwell, Deputy Director, Medic 911
“As the busiest 911 Emergency Medical Services Agency in the state of North Carolina, it is our responsibility to stay abreast of advances in technology that will enable us to be more responsive to our patients and their needs.  Technology is the cornerstone of making our operations more efficient, and our partnership with TriTech helps us improve emergency response and enables us to continue our service in providing excellent care.”  

Todd Sims, Operations Manager, Medic 911
“We are very proud of our long standing relationship with TriTech Software Systems, which provides us with great value in allowing us to make our communications center and field operations efficient.  Most important in vendor relationships is the ability to grow the product with the changing needs of the industry and commitment to customer service – both of which TriTech continually delivers.” 

Marsha Withrow, ENP, Communications Manager, Charlotte Fire“
As the demands on communications centers continue to increase, technology plays an important part in helping our staff to effectively manage the increased demands and ensure public safety. We proudly continue to partner with TriTech because their CAD and Mobile solutions provide the critical functionality and reliability needed to support our requirements.”

Chris McAllister, Vice President of Product Management and Marketing, TriTech Software Systems
“We are very honored to partner with NENA and sponsor the PSAP Tours.  As long time TriTech clients, we are excited that NENA selected both Charlotte Fire and Medic 911 for their excellent reputation and exceptional service they provide to their communities. This also provides attendees the opportunity to see the TriTech CAD in action.” 

Supporting Resources:
NENA PSAP Tours: https://www.nena.org/?NENA2013PSAPTours
Medic 911 Website: http://www.medic911.com/
Charlotte Fire Website: http://charmeck.org/city/charlotte/fire/Pages/default.aspx
TriTech Website:  www.tritech.com
 
About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Editorial Contact:
Laura Weinhofer, Director of Marketing
(858) 799-7460
laura.weinhofer@tritech.com

 

CHARLOTTE, NC (June 14, 2013) - As the Voice of 911, NENA hosts an annual conference focused on 911 policy, technology, operations, and education issues. TriTech Software Systems will be present at NENA Conference on June 17-18 in Charlotte, North Carolina, to demonstrate the workflow advancements of a combined 911 and computer aided dispatch (CAD) solution. TriTech’s team members will be on hand to discuss the benefits of a unified incident management solution in educational sessions and showcase its product innovations in their exhibit booth.

TriTech Activities at NENA:

  • TriTech’s Scott MacDonald will present, “Empowering Emergency Communications with CAD+911,” on Monday, June 17, at 11:15 in the Exhibit Hall. Attendees in this informative session will discover the benefits of leveraging CAD intelligence earlier in the emergency call process – before the call is even answered.  
  • TriTech’s Darrin Reilly will participate in a panel discussing “The Public Safety Ecosystem” on Wednesday, June 19 at 10:45 AM. Attendees will participate in an informative discussion on how 911 initiatives such as ESInets, NG911, LTE, P25, and converged voice/data/multimedia communications will affect PSAPs.  
  • TriTech will be in booth #411 showcasing their 911, CAD+911 unified solution, and TriTech.com IQ, its cloud-based search and analytics suite. Participate in an interactive product demonstration and enter to win an iPad mini.
  • TriTech is sponsoring the NENA PSAP Tours on Sunday, Monday, and Wednesday from 1:00 PM to 4:00 PM. Each tour visits Charlotte Fire Communications, Charlotte-Mecklenburg Police Department, and Medic 911. Charlotte Fire and Medic 911 PSAPs utilize TriTech’s computer aided dispatch solution. 

Supporting Quotes:
Chris McAllister, Vice President of Product Management and Marketing, TriTech Software Systems
“In partnership with our clients, TriTech develops solutions that focus on enhancing the public safety workflow. We are excited to showcase our next generation PSAP solutions at NENA’s Annual Conference and Expo. We look forward to interacting with NENA attendees in sessions, in our booth, and on the PSAP tours to learn about their challenges and how our solutions can be continually tailored to satisfy their needs and the dynamic requirements of the 911 industry. 

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

San Diego, CA (June 13, 2013) ‐ Building off a year of innovative product launches, TriTech Software Systems proudly reports an exceptional start to 2013. With a record number of sales contracts signed and systems brought online, the year of 2013 is tracking to be the strongest year in the company’s history. TriTech provides products and services to address any size and type of agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire or EMS.  TriTech’s products, which include 911 telephony,  computer-aided dispatch, mobile data, field-based reporting, records management, jail management, analytics and intelligence, patient care reporting and ambulance billing software, have proven to help public safety agencies address the budget and operational challenges that many are facing today.

New TriTech Clients: 

  • Able Care Transport, LLC (SC)
  • Adams County Ambulance (IL)
  • Carlisle Police Department (MA)
  • City of Alexandria (VA)
  • Clark University (MA)
  • City of Crossville (TN)
  • Crossville Police Department (TN)
  • Gilpin Ambulance Authority (CO)
  • Goffstown Police Department (NH)
  • Jackson County EMS (KS)
  • Precise Billing Service (CA)
  • Presque Isle Fire Department (ME)
  • Sequatchie County 911 Emergency Communications District (TN)
  • Springfield Technical Community College (MA)
  • Sturgis Ambulance (SD)
  • TECHS, Inc. (KS)
  • Town of Collierville (TN)

System Go Lives

  • Ashburnham Fire Department (MA)
  • Atlantic Health Systems (NJ)
  • Bexley Police Department (OH)
  • Blackstone Fire Department (MA)
  • Bucks County (PA)
  • Chattanooga Police Department (TN)
  • Dane County (WI)
  • Hammond Police Department (WI)
  • Hampton Falls Police Department (NH)
  • Huntington Park (CA)
  • Knoxville Police Department (TN)
  • LaCrosse Police Department (WI)
  • Montgomery County Hospital District (TX)
  • Plainfield Police Department (CT)
  • Shelby Township (MI)
  • Solano County Sheriff (CA)
  • Stevens Point (WI)
  • UC Berkeley (CA)
  • UMASS Boston Police Department (MA)
  • Wheeling Police Department (IL)
  • Windsor Police Department (CT)

Supporting Quotes:
Gary Bunyard, Vice President of Sales, TriTech Software Systems
“The demand for public safety applications is strong, and investments into the protection of lives and property continue to be of paramount importance to local and state governments.  In this industry more than others, our success is attributed to the success of our customers which is why we continue to make investments in development and customer service. TriTech’s commitment to public safety, innovation, and customer satisfaction are the key factors in our market leadership. We’re honored to be selected as the technology partner in helping public safety agencies adopt new technologies to assist them in achieving their operational and technology goals.”

Shawn Trainor, CAD/GIS Systems Administrator, Montgomery County Hospital District
“We chose TriTech because they offer a tier one CAD system. With TriTech, we are able to perform EMS, Fire and Law enforcement in the same system. TriTech has excellent staff members and a user-friendly system which is easy to understand.”

Supporting Resources:
TriTech Software Systems:  http://www.tritech.com  

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.

For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Leveraging Nlets hosting services, TriTech.com IQ delivers a powerful, cost-efficient, public safety search engine and analytics suite

 

San Diego, CA -- (April 19, 2013) TriTech Software Systems is excited to announce its strategic partnership with Nlets as its hosting services provider for TriTech.com IQ, the cloud-based version of its award-winning Inform IQ public safety intelligence solution. As the premier, trusted interstate justice and public safety data transmission network, Nlets provides a highly secure and reliable hosting facility for TriTech.com cloud-based services. Leveraging the reliability and security of Nlets, IQ is the first hosted system of its kind to aggregate multi-agency data from CAD, RMS, Jail, and 911 telephony systems to deliver powerful, intelligent search and reporting capabilities.

As a cloud-based, multi-tenant solution, IQ empowers agencies with the ability to collect data from multiple sources in real time and leverages the power of a free-text search engine to deliver results quickly and securely. As more and more agencies contribute data to the hosted system at Nlets, each will benefit from an interagency sharing model to search aggregated data in neighboring jurisdictions while preserving control over their information. Accessible from any location and any device with an internet connection, including tablets and smartphones, IQ provides an information lifeline for police officers, firefighters, and emergency medical personnel to fight crime and protect citizens in a cost-effective and secure manner. 

Key Facts:

  • TriTech Software Systems has entered into a strategic partnership with Nlets to host TriTech’s first public safety cloud service – TriTech.com IQ. The company’s partnership with Nlets exemplifies TriTech’s commitment to provide public safety agencies with cloud-based services in a highly secure, reliable manner.
  • With over 40 years of connecting state, local, and federal law enforcement with justice and public safety agencies to exchange critical information, Nlets is one of the most trusted and secure hosting facilities in the nation. By leveraging Nlets’ unique capabilities, TriTech.com IQ ensures that storage and access to agency data is with unrivaled reliability and continual 24/7/365 monitoring.
  • TriTech.com IQ is the first hosted system of its kind to aggregate multi-agency data from CAD, RMS, Jail, and 9-1-1 telephony systems to provide powerful, intelligent search and reporting capabilities. As a cloud-based solution, TriTech.com IQ eliminates the needs for expensive on-site hardware and resource-intensive maintenance; TriTech staff manages all hardware, operating system, database, and software updates.

Supporting Quotes:

Frank Minice, Deputy Executive Director, Nlets:
“To be selected as an Nlets partner, companies must undergo a rigorous vetting process. We are most impressed with TriTech and their commitment to the public safety and justice community. By combining the Nlets network and hosting services with TriTech’s innovative public safety intelligence applications, we are providing a new type of service that is on the forefront of a move towards cloud-based computing in public safety.”

Chris Maloney, CEO and President, TriTech Software Systems:
“Nlets is a highly respected and trusted organization in the public safety community, and a perfect partner for TriTech in providing innovative technology for collaboration and information sharing. Just as individuals use Google in their own personal search queries, it is our aim that someday TriTech.com IQ and Nlets will be the ’go-to‘ source for public safety. This nation-wide intelligence solution will provide groundbreaking capabilities for investigation and reporting. We are honored and excited to be an Nlets partner.” 

Supporting Resources:

Website:  TriTech Software Systems
Website:  Nlets 

About Nlets
Nlets is the premiere interstate justice and public safety network in the nation for the exchange of law enforcement, criminal justice, and public safety-related information. Nlets, which is owned by the States, is a 501(c)(3) nonprofit organization, which was created by principal law enforcement agencies of the states 40 years ago. The user population is composed of all of the States/territories, all Federal agencies with a justice component, and selected international agencies, all cooperatively exchanging data. The types of data being exchanged vary from motor vehicle and drivers’ data, Canadian “Hot File” records, and INS databases to state criminal history records. Over 90 million messages are transacted each month.

The mission of Nlets is to provide, within a secure environment, an international justice telecommunications capability and information services that will benefit to the highest degree, the safety, the security, and the preservation of human life and the protection of property. Nlets will assist those national and international government agencies and other organizations with similar missions that enforce or aid in enforcing local, state, or international laws or ordinances.

For more information about Nlets, please visit http://www.nlets.org/ or contact Bonnie Locke, Director of Program Management at (623) 308-3526 or press@nlets.org.

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – PSAP, Law, Fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team contributes on average, 13 years of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide cloud-based and on-premise solutions for 911, computer aided dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and ambulance billing software.


For the best end-to-end integrated solution with unparalleled workflow, join the 2,700+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Industry Information

TriTech is committed to partnering with our customers and industry professionals to offer valuable information through industry reports, articles, thought papers, and recordings.

Webinar: Mobile App: Mobile for Everyone Everywhere
DATE:  Wednesday, September 2
TIME:  2:00 PM Eastern Time (1 PM Central | Noon Mountain | 11 AM Pacific)
INFORMATION: The ubiquity of smart phones and tablets has drastically changed the way we work and communicate. Public Safety is no different, and in fact, the requirement for mobility is even greater. As more and more public safety personnel begin to utilize smart phones and tablets in the field, TriTech has introduced Inform Me mobile app to extend the use of its Mobile solution to everyone, everywhere. Join us in a webinar to take a closer look at Inform Me app for iOS and Android devices. In this webinar you will discover how Inform Me users can:

1) Manage unit and incident activity
2) Gather incident intelligence efficiently
3) Improve dispatch and field operations

Library

The Google Maps Interface provides quick, accurate information to dispatch and field personnel.

NORTH GRAFTON, MA (October 1, 2012) – TriTech Software Systems (TriTech) is excited to offer the power of Google Maps™ through their public safety software suite. The Perform (formerly IMC) product line – including Mobile, AVL, CAD, Fire RMS, and Law RMS – is the first TriTech software suite to offer the Google Maps functionality. Designed specifically for the current and next generation needs of communication, law, fire professionals, this familiar and powerful new tool enhances safety, decision making, and situational awareness for emergency response.

“I have nothing but good things to say about the Google Maps Interface with Perform AVL and Perform CAD,” said Bob Jordan, Deputy Sheriff with Rockingham County, NH. “It is a fantastic tool. Our dispatchers also love it.” 

Dispatchers using the Google Maps Interface with Perform CAD are able to make more informed unit recommendations based on actual location versus last known location of their available units. With AVL-equipped units in the field and the fully integrated Google Maps functionality of the CAD system, dispatchers know exactly where the closest unit is and no longer need to call up a separate program to get accurate locations, verify call locations, or determine where to send responding units. Helpful information, such as integration with Google traffic data and the “number of calls” view that displays high call volumes at a particular location, assists dispatchers in deploying resources more efficiently and effectively.

The real-time display of unit location via the Google Maps interface provides a low cost automatic vehicle locator (AVL) system for efficient mobile unit tracking. When installed on a laptop that is equipped with a GPS device, AVL transmits location data wirelessly to the Google Maps display of CAD, enabling easy and accurate location for rapid dispatch and minimal response times.

“The safety impact of accurate, real-time information extends to many levels,” explained TriTech Senior Product Manager, Leo Hisoire. “For example, tracking officer, back-up assistance, and first responder units is important in hot pursuits, officer distress situations, and greater alarm incidents when dispatchers need to increase the severity of the response to an incident. Field personnel in AVL-equipped units are able to view their current position and the location of all nearby response vehicles on a map to provide better information for decision making and proper course of action. Dispatchers are able to help enhance officer safety during high risk responses, such as raids, by getting street-level views of the area, street, houses, nearby utilities, etc.” 

The ‘big picture’ view of units also enables supervisors to allocate resources proactively to ensure appropriate field coverage for more streamlined and efficient operations. Public safety executives are able to generate much more accurate maps of historical calls for service to justify their communications center budgets. 

__________________________________

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – police, fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide solutions for call-taking, dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting and billing.

For the best end-to-end integrated solution with unparalleled workflow to serve any size and type of agency, join the 2,500+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Public Safety-Focused Business Intelligence Tool Empowers Department with Real-time Information for Searching, Reporting, and Analysis.

SAN DIEGO, CA (August 20, 2012) – Durham County Sheriff’s Office has successfully implemented Inform IQ, TriTech Software Systems’ business intelligence and analytics tool designed exclusively for public safety. TriTech’s Inform IQ compiles information from across the public safety enterprise, collects it in real-time and assembles it in a data warehouse. Using Inform IQ, Durham County Sheriff’s Office is empowered with real-time access to critical information for complex searching, reporting, analysis, and sharing.

“With Inform IQ, this is the first time that we’ve had one single place to go to where we can search all systems,” says Joel Bonestell, IT Manager for the Durham County Sheriff’s Office. “We’ve never had these capabilities before. Inform IQ has opened information access within our agency and empowered users who do not normally have access to CAD and RMS, to easily retrieve information they need such as case numbers or call for service details. By getting more detailed information through IQ’s drill down capabilities, users get more details than before and it’s those details that help to further investigations.”

Designed to meet the growing requirements of a new era of information access, Inform IQ provides an agency with a single location users can go to access 9-1-1, computer aided dispatch (CAD), records management systems (RMS), and Jail information quickly and easily. IQ supports regional information sharing initiatives by allowing agencies to access, share and search information from neighboring jurisdictions. Through the simplicity of a search bar combined with a powerful search engine tuned for the needs of public safety, Inform IQ provides results in seconds. Details and associations can be explored further by using the drill-down capabilities within the results.

Rebecca Hartigan, Data Analyst for the Durham County Sheriff adds, “With IQ, users can look up details in CAD calls, search CAD narratives and query RMS to make it easier to complete reports from the field.  Our internal CALEA Accreditation team and Legal Departments are some of our most active users of IQ.  If they are just looking for case numbers or need to pull reports, they can do it themselves. Recently, a citizen complained on the Department’s Facebook page about the inability to serve a child support warrant. The PIO used IQ to quickly and easily query the number of times warrant service had been attempted at a specific address within the past month.”

With security settings that provide agencies control over what is shared, Inform IQ users can subscribe to instant alerts that deliver text message, email and online notifications when people, vehicles, and even specific words are entered into any public safety application. Inform IQ also features an additional analytics module for ready-to-use visual dashboards and reports to provide transparency into operational goals and key performance indicators.

“We recognize that the need to search, analyze, and proactively receive notification of new information is not limited to Analysts and Command Staff in a department,” says Scott MacDonald, Senior Director of Product Management for TriTech Software Systems. “The need is shared by dispatchers, detectives, responders, and all roles within and across agencies. The information access provided by IQ removes information silos and provides better visibility into operations in a critical time when departments are increasingly understaffed. By opening up information access within a department and even to other agencies across jurisdictions through IQ, public safety agencies have a new tool to improve the public safety workflow.”

TriTech will be providing demonstrations of Inform IQ at APCO International Conference and Expo in Minneapolis, Minnesota in Booth #513.

_______________

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – police, fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team of more than 350 industry experts each contribute, on average, more than a decade of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide solutions for call-taking, dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and billing.

For the best end-to-end integrated solution with unparalleled workflow to serve any size and type of agency, join the 2,500+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

TriTech’s Inform Solutions provide an integrated workflow throughout its 9-1-1, Computer Aided Dispatch (CAD), Mobile Data, Field Reporting, Records and Jail Management, and Business Intelligence applications

SAN DIEGO, CA (August 17, 2012) – TriTech Software Systems proudly debuts the Inform Public Safety Suite® at the APCO International Conference and Expo in Minneapolis, Minnesota. Built on proven technology utilized in over 2,500 agencies worldwide, Inform automates the flow of information to each user throughout the enterprise-wide system so that data is available when and where it is needed for information-led decision making. TriTech’s Inform Public Safety Suite includes Inform 9-1-1, Inform Computer Aided Dispatch, Inform Mobile, Inform Field Based Reporting, Inform Records Management Systems, Inform Jail, and Inform IQ data warehouse and business intelligence.

“TriTech has invested in research and development and is very proud to introduce a product line that will revolutionize the public safety workflow,” said Chris McAllister, Vice President of Product Management and Marketing for TriTech Software Systems. “The Inform Public Safety Suite is the evolution of TriTech’s proven solutions culminating in a Next Generation Public Safety Workflow that maximizes real-time access to data for immediate reuse by every user of the system, whether in dispatch, in the field, or in the station.”

Automating the flow of information to each user is the primary goal of the Inform Public Safety Suite. Information flows from the initial 9-1-1 call and incident creation, to coordinating response between dispatch and the field, to incident close for records and jail management, and reporting and analytics for intelligence-driven response and operations. The Inform product line utilizes workflow components to ensure that even data entered into CAD can be reused when booking someone into jail. A report entered by an officer in the field can be automatically copied to a detective even prior to being available in RMS. Overarching all applications, is the ability to aggregate the information from all users with the Inform IQ solution. The data warehouse and tool sets in IQ were built specifically for the needs of public safety searching, reporting, and analysis - the final step in the public safety workflow.

TriTech will debut the next generation workflow across The Public Safety Suite at the 78th Annual APCO Conference in Minneapolis, Minnesota in Booth #513.

# # #

About TriTech Software Systems

TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – police, fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team of more than 350 industry experts each contribute, on average, more than a decade of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide solutions for call-taking, dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and billing.

For the best end-to-end integrated solution with unparalleled workflow to serve any size and type of agency, join the 2,500+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.


Media Contacts:
TriTech Software Systems
Laura Weinhofer
858.799.7460
laura.weinhofer@tritech.com

A modern, cost effective solution and strong customer references make TriTech the vendor of choice for multi-jurisdiction agencies.

SAN DIEGO, CA (August 15, 2012) – The Joint Powers Authority Governing Board for the Yolo Emergency Communications Agency (YECA) selected TriTech Software Systems computer aided dispatch (CAD) and mobile solutions to improve services to its member agencies and their citizens. Through a competitive RFP process, TriTech was selected because of their ability to provide a modern, cost effective solution as well as high customer satisfaction levels, reported by multiple customers during site visits. 

“We were looking for a new system with modern features, and the new TriTech solution offers exactly that,” says Mike Bowler, IT Manager for YECA. “The CAD system’s integrated mapping capabilities provide us with a map-centric solution for more informed decision making; the system captures more information throughout the call to deliver more detailed reporting and staffing analysis. TriTech provided us with the best price and feature value –features we have dreamed about in a system that fits within the scope of our budget and timeframe for implementation.”

YECA is a prime example of city and county entities working together to solve problems in the most efficient way possible. As a consolidated 9-1-1 public safety answering point (PSAP) for Yolo County Sheriff, the Police Departments for the cities of Woodland, West Sacramento, Winters, and 17 fire agencies, YECA was seeking a proven solution that provides multi-jurisdiction dispatch capabilities for both police and fire. The dispatching of resources across agencies has been a cumbersome, manual process managed through Excel worksheets; however, the new TriTech system enables a more automatic and fluid response between city and county agencies and jurisdictions. The TriTech CAD and Mobile applications will support more information and resource sharing as well as collaboration between cities and county to improve the speed of response and ensure that the right people respond to the right place, at the right time. 

“As a Joint Powers Authority, we are held accountable to our governing board and their member agencies, and the citizens that they serve,” says Ray Groom, Interim Communications Center Manager of YECA. “We went through a very competitive selection process and found TriTech to be the most qualified vendor. With an annual call volume of over 200,000, we are a very large PSAP, and TriTech has many successful implementations in agencies of similar and even larger size with more complexity than us. During our site visits, many TriTech customers expressed satisfaction and enthusiastically recommended TriTech.” 

“TriTech’s extensive experience with consolidated PSAPs and agencies with complex requirements allows us to provide YECA with a proven system to manage their multi-agency, multi-jurisdiction operations in a consolidated environment,” says Chris Maloney, President and CEO of TriTech Software Systems. “Our systems can be highly tailored to provide YECA with a common platform while preserving each member agency’s unique individual operating requirements. A common platform without compromise is our goal.”

#    #    #


About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – police, fire, or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team of more than 350 industry experts each contribute, on average, more than a decade of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide solutions for call-taking, dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting, and billing.

For the best end-to-end integrated solution with unparalleled workflow to serve any size and type of agency, join the 2,500+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Media Contacts:
TriTech Software Systems
Laura Weinhofer
858.799.7460
laura.weinhofer@tritech.com

New public safety solution provides quicker and more efficient emergency response for rapidly growing city in Texas

SAN DIEGO, CA (August 14, 2012) – TriTech Software Systems (TriTech) proudly announces the successful implementation of its computer aided dispatch (CAD) and mobile solution for the City of Allen, Texas. The integrated CAD and mobile solutions serve as the cornerstone of the City of Allen’s technology initiatives adopted to improve overall public safety operations. 

“With the new TriTech software, our emergency operations are more efficient,” says Sid Hudson, Director of Information Technology for the City of Allen. “Through the integrated mapping and automatic vehicle locator (AVL), our dispatchers know exactly where our units are so we are able to respond more quickly.”

Within the past few years, the City of Allen has experienced a tremendous amount of residential and retail growth. The City began to explore new technology solutions to provide public safety departments with updated tools to explore its growing needs and automate many processes which were previously manual. 

Hudson continues, “During implementation, we reviewed our internal procedures and discovered many ways that we can automate processes and remove paper shuffling. With this advanced technology, we are providing our police and fire departments with better tools to improve emergency response.”

“TriTech is committed to client success and our systems are designed to enhance our client’s operations.  We are very pleased that the City of Allen is experiencing considerable improvements from our CAD and mobile software,” says Michael Nabors, Senior Vice President of Operations for TriTech.  “By working in close partnership with the City of Allen, we are able to provide a robust public safety system to effectively serve its citizens today and ensure continued progress toward further operational improvements into the future.”

#    #    #


About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – police, fire or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team of more than 350 industry experts each contribute, on average, more than a decade of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide solutions for call-taking, dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting and billing.

For the best end-to-end integrated solution with unparalleled workflow to serve any size and type of agency, join the 2,500+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Media Contacts:
TriTech Software Systems
Laura Weinhofer
858.799.7460
laura.weinhofer@tritech.com

TriCON Blog

 

Mark Your Calendars for TriCON 2016

 

TriTech has decided to move TriCON from the September/October timeframe to February. It just makes sense to open the year with TriCON because…

  • You, our customers, should be the first to know what TriTech is planning for the year instead of seeing new products/features at trade shows.
  • Start the New Year off with training. Make sure your agency is ready for another busy year by taking advantage of all of the training offered at TriCON.
  • Network with your industry peers to discuss the challenges that all of you are going to face and the best strategies work through them.
  • Provide feedback and share your insight on new products and features at TriCON to ensure TriTech is on the right track.

Spend a few days in San Diego—training, networking and enjoying a warm climate!

Dates:             Sunday, February 28 – March 2, 2016
Location:         Sheraton San Diego Hotel and Marina
City/State:       San Diego, CA  

More details coming soon.

TriCON Hotel

Details for future TriCON event will be announced soon. 

Tiburon
Welcome Tiburon Heroes!

TriCON Annual Training

TriCON Annual Training provides Inform, TotalCommand, Total Enforcement, and DispatchNow customers with the experience of developing powerful CONnections with fellow users, valued business partners, and TriTech staff while offering an expanded program for three full days of training.

Dates: Sunday, February 28 – March 2, 2016
Location: Sheraton San Diego Hotel and Marina
City/State: San Diego, CA

*Registration will open late-Summer 2015

TriCON 2016 - Call for Presentations

Monthly User Training Webinar for Total Command, DispatchNow, and Total Enforcement Software

Every Second Tuesday of the Month – 2 PM Eastern | 11 AM Pacific|
These complimentary, monthly training sessions will help you maximize your software skills and agency efficiency and effectiveness. Register once, and receive monthly reminders with the topic of the month. You decide whether to join live, or wait for the recording.

Sponsors

TriCON presents an excellent venue to showcase your company’s product and services to a targeted audience with a relaxed environment conducive to strengthening customer relationships. As a sponsor, you will be able to meet and build relations with current and prospective customers, get valuable feedback on your products and services, and conduct product demonstrations. With ample dedicated vendor time and social activities, our clients are encouraged to visit each sponsor to learn more about your products and services.

Thank you to our TriCON 2014 sponsors.

 

Diamond

Priority Dispatch First Watch

Platinum

Medlert Infranet

Gold

eGroup Stratus Technologies US Digital Designs
Athena Advanced Networks PURVIS Systems Incorporated Cerium Networks
Xanalys Russ Bassett  

Silver

BCS Brazos Technology PCS Mobile
Crywolf CopLogic GIS Data Resources, Inc.
Data911 Incident Response Technologies Harris

Respond
Welcome Respond Heroes!

Billing Software Regional Training

Our two-day Regional Trainings typically involve 10-30 billing software users who share insights and workflow tips as they learn from an experienced TriTech trainer about the practical use of the billing program. These courses have been approved by the National Academy of Ambulance Coding (NAAC3) for 11.0 continuing education units.

  • September 15-16: Gorham, ME
  • October 6-7, Urbandale, IA
  • November 4-5: Baytown, TX

Monthly Customer Service Webinar

Every Second Tuesday and Wednesday of the Month - 11:30 AM Eastern | 8:30 AM Pacific|
These complimentary, monthly half-hour sessions will help you maximize your software skills and agency efficiency and effectiveness. Register once, and receive monthly reminders with the topic of the month. You decide whether to join live, or wait for the recording.

Billing: Every Second Tuesday of the Month

ePCR: Every Second Wednesday of the Month

Schedule of 2015 Events

September 15-16 Billing Software Training Gorham, ME
October 6-7 Billing Software Training Urbandale, IA
November 4-5 Billing Software Training Baytown, TX

Perform
Welcome Perform Heroes!

PTI Fall 2015 Training Summit

 

October 20-21, 2015 l Marlborough, MA
The PTI Fall Training Summit is the best value you'll get for your training dollar. This regional, multi-department training event provides a one-stop shop for continuing education, networking with other Perform software users, and meeting the TriTech team face-to-face

 


Monthly Customer Service Webinar

Every Second Thursday of the Month - 11 AM Eastern | 10 AM Central
These complimentary, monthly half-hour sessions will help you maximize your software skills and agency efficiency and effectiveness. Register once, and receive monthly reminders with the topic of the month. You decide whether to join live, or wait for the recording. 

 

Schedule of 2015 Events

October 20–21 PTI Fall Summit Marlborough, MA

Welcome TriTech Heroes!

The TriTech 10 SuperHeroes are a tribute to the real Heroes—our customers! TriTech is proud to assist the real-life Heroes who protect our friends, families, and communities. Each SuperHero represents either one of the TriTech products or the disciplines and agency types that TriTech serves. Regardless of the role that TriTech customers take on in their agency, there is a SuperHero that honors the importance of their job. TriTech salutes all of those who make sacrifices to serve and protect others!

>


COMPLIMENTARY LIVE WEBINAR

Presenting: Doug Wolfberg of Page, Wolberg, and Wirth

Approved for 1 NAAC CEU

Please join us for the upcoming webinar on August 30, at 2 pm Eastern Time (1 pm CT | Noon MT | 11 am PT):

One of the most-requested PWW presentations!

Learn effective strategies for improving crew documentation – from implementing an effective chart review/QA process, to designing creative training approaches, to utilizing incentive and mentoring programs, and making the most out of electronic documentation solutions. This session will present real-world strategies to help solve this age-old problem.

Presenting: Doug Wolfberg of Page, Wolfberg and Wirth 

Register Now


If you are unable to view the Register button above, please copy and paste the following URL into any web browser: http://offers.tritech.com/August30Webinar.html

Schedule of 2015 Industry Events:

 

  July 21 - 22    Central Massachusetts Chiefs of Police Conference   Gardner, MA
  July 29 - 30   TN Chiefs of Police Annual Conference    Knoxville, TN
  August 16 - 19   APCO   Washington, DC
  September 13 - 16   NC APCO NENA Conference   Sunset Beach, NC
  October 8   RI Police Chiefs Association Tradeshow   North Kingston, RI
  October 8 - 9    CO APCO NENA   Westminster, CO
  October 24 - 27   IACP   Chicago, IL
  October 25 - 28   APCO Atlantic Chapter Regional Conference   Burlington, VT
  November 1 - 3   American Ambulance Association Conference   Las Vegas, NV


Check back for more 2015 events coming soon...

SAN DIEGO, CA (June 11, 2012) – TriTech Software System’s Chief Operating Officer, Darrin Reilly, will be joining Brian Fontes (CEO) of NENA, Jim Quackenbush of Thurston (WA) 9-1-1 Communications and Mike McGrady (President) of MCM Consulting Group at the National Emergency Number Association (NENA) Conference on Wednesday, June 13th for an informative and educational session on “The New Economics of Public Safety.” The NENA Conference, held from June 9-14, 2012 in Long Beach, CA, is designed to address key real-world issues focused solely on 9-1-1 policy, technology and operations.

The June 13th panel session begins at 2:45 pm and will address the realities of tightening public budgets and increasing calls for evidence-based decision making in public safety. As the need to economize becomes greater, public safety agencies must look for the systems, structures, and information that will enable smart decisions and optimal outcomes. This session examines how changing economics are driving decisions on staffing, consolidation, and equipment purchasing, and how new tools will enable better decision making and lower operational costs.

“Economic and resource issues continue to challenge our public safety departments,” said Darrin, “which drive the need for more efficient ways of serving and protecting citizens. Our era of technology enhancements presents unique challenges to 9-1-1 call centers, such as how best to process different types of information (voice, text, images, video, etc.) that call handlers must manage in increasing volume, given the proliferation of cell phone users in the past decade. Public Safety call centers must respond to these challenges by determining how best to unify telecommunications costs (voice and data); workstation fixed costs; emergency 9-1-1 transaction request, disposition and recording equipment. Additionally, organizations must continue to look into synergy strategies such as co-locating call handlers and dispatchers, reducing equipment and infrastructure expenses and taking advantage of cloud-based services which enable reduced capital outflows.” 

NENA Conference attendees will be able to see TriTech’s CAD+911 workflow solution designed to address these economic issues at booth #813, in addition to learning valuable information at educational sessions like the June 13 panel discussion.

# # #

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – police, fire or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team of more than 350 industry experts each contribute, on average, more than a decade of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide solutions for call-taking, dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting and billing.

For the best end-to-end integrated solution with unparalleled workflow to serve any size and type of agency, join the 2,500+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Media Contacts:
TriTech Software Systems
Laura Weinhofer
858.799.7460
laura.weinhofer@tritech.com

Building upon TriTech’s proven computer aided dispatch platform utilized in some of the most innovative communication centers around the globe, TriTech’s CAD+9-1-1 leverages the power of CAD to promote NG9-1-1.

SAN DIEGO, CA (June 8, 2012) – TriTech Software Systems proudly introduces CAD+9-1-1, a revolutionary solution designed to address the future challenges of Next Generation PSAPs, at the National Emergency Number Association (NENA) Conference in Long Beach, California. Building upon TriTech’s proven CAD technology and the acquisition of 911-Inc., CAD+9-1-1 is the convergence of 9-1-1 call processing with CAD’s inherent ability to take action through the real-time exchange of incoming and historical information – all in one solution.

“As the full scope and standards for Next Generation 9-1-1 continue to emerge, NG9-1-1 will require public safety agencies, personnel, and their software solutions to be able to interact with all forms of data,” says Darrin Reilly, Chief Operating Officer of TriTech Software Systems. “TriTech’s CAD+9-1-1 solution addresses the challenges of NG9-1-1 head-on through CAD’s ability to dynamically manage the entire incident life cycle and incorporate NG9-1-1 capabilities into a unified, seamless workflow.”

TriTech’s CAD+9-1-1 workflow solution leverages the ability of CAD to be spatially aware. Incoming phone calls and SMS messages can now be triaged even before the call taker answers the phone. The system will provide users with immediate situational awareness about the potential that an incident is related to another call already in the system. This will allow call takers to proactively manage their workload and minimize call answer times by prioritizing more urgent calls to the top of the queue. By consolidating CAD and 9-1-1 events into a common user experience, call takers and dispatchers now have a 360 degree view for improved situational awareness of incoming and active calls through CAD’s robust database of location and phone number history, mapping capabilities, and response management.

“As one of the first vendors to introduce an integrated mapping solution into its CAD system, TriTech continues to lead the way in bringing innovative solutions to the market,” continues Darrin. “Building upon our proven CAD platform currently utilized in some of the most complex and demanding communication centers around the globe, CAD+9-1-1 integrates the data awareness of CAD intelligence into the call taking process. By enabling emergency communications personnel to manage, prioritize, and interact with new types of data, including text messages and multimedia, and packaging it together in an easy-to-use format, TriTech is Next Generation now.” 

TriTech will be providing demonstrations of CAD+9-1-1 at the National Emergency Number Association’s (NENA) annual conference (Booth number 813) in Long Beach, CA on June 11th and 12th.

# # #

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – police, fire or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team of more than 350 industry experts each contribute, on average, more than a decade of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide solutions for call-taking, dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting and billing.

For the best end-to-end integrated solution with unparalleled workflow to serve any size and type of agency, join the 2,500+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Media Contacts:
TriTech Software Systems
Laura Weinhofer
858.799.7460
laura.weinhofer@tritech.com

“Only one company in the industry has the depth to respond to the next generation of public safety requirements” - Darrin Reilly, COO, TriTech Software Systems.

SAN DIEGO, CA (June 5, 2012) – TriTech Software Systems (TriTech) is pleased to announce Darrin Reilly has been selected as the Company’s Chief Operating Officer (COO). Darrin will be responsible for leading research and development, implementation and customer service for TriTech’s rich portfolio of public safety products. In addition, Darrin will actively participate in the development of strategic initiatives together with the company’s CEO and the Board of Directors.

“Darrin is uniquely qualified for his new role at TriTech. Darrin comes into the role with more than 25 years of complex information technology experience, of which over 20 is directly associated to public safety, with some of the best known names in the industry,” said Chris Maloney, TriTech’s Chief Executive Officer. “His most recent experience was serving as the COO for Cassidian Communications. Prior to joining Cassidian, Darrin served as the President of Positron. Darrin began his public safety career working at Motorola, in ever increasing roles leading up to his assignment as their Vice President and General Manager for their Biometrics Business Unit (formerly known as Printrak International). Darrin’s experience and proven success will help us refine our vision for our next generation Computer Aided Dispatch (CAD) and Emergency 9-1-1 workflow products which will make their debut during the next 90 days. At TriTech, we plan to fully leverage Darrin’s business leadership experience as we enhance our applications and services portfolio, including E9-1-1 call processing, which will be a strong focus of the company going forward.”

Darrin joined TriTech because of the company’s distinct position as a leader in the market and the depth of the company’s product portfolio. “Only one company in the industry has the depth to respond to the next generation of public safety requirements,” said Darrin. “With TriTech’s recent acquisitions of VisionAIR, Inc. and 911-Inc., in addition to the strong backing from its private equity investor, FFL, the company has positioned itself to be in the driver’s seat as the premier provider of applications and services within the public safety industry. The infrastructure building blocks for the nationwide interoperable broadband Public Safety wireless network and standards emerging around NextGen 9-1-1 will provide the digital bookends to support advanced transaction services (voice, data and video applications) which TriTech is uniquely positioned to provide. With TriTech’s vision, talented leadership and experience of more than 20 years of developing data-driven workflow management systems, the next era of data-centric emergency response and public safety will soon become a reality.”

TriTech is unveiling the industry’s first integrated CAD and E9-1-1 next generation workflow solution at the upcoming National Emergency Number Association’s (NENA) annual conference (Booth number 813) in Long Beach, CA on June 11th and 12th. TriTech’s senior management team will be in attendance to discuss their joint vision of next generation public safety solutions and services.

# # #

About TriTech Software Systems
TriTech Software Systems has been developing innovative solutions for public safety for more than 20 years. The company provides products and services to address any size and type agency with an end-to-end product suite to meet the needs of any agency – police, fire or EMS.

TriTech Software Systems’ sole focus is public safety software. The company’s experienced team of more than 350 industry experts each contribute, on average, more than a decade of industry experience. TriTech has delivered the most trusted public safety software for over two decades and continues to lead the market with innovative, enterprise-wide solutions for call-taking, dispatch, records management, jail management, analytics and intelligence, field-based reporting, patient care reporting and billing.

For the best end-to-end integrated solution with unparalleled workflow to serve any size and type of agency, join the 2,500+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems.

Media Contacts:
TriTech Software Systems
Laura Weinhofer
858.799.7460
laura.weinhofer@tritech.com

Major Solutions Provider Added to Association Leadership Body

WASHINGTON, D.C. (April 30, 2012) — The Industry Council for Emergency Response Technologies (iCERT) today announced that TriTech Software Systems (San Diego, Calif.), a leading public safety software solutions company, has become the Industry Council’s newest board level, executive committee member company.

“Industry leaders provide ongoing and critical insights for the field of public safety and emergency response technologies. It is crucial that we establish and maintain relationships where key emergency communications issues can be discussed and advanced,” noted Mike Lyons, Vice President of Operations for TriTech Software Systems. “We’ve joined this growing association because it serves as a key vehicle for such conversations, as well as related research and industry forums.”

Through its extensive suite of products and focus on public safety, TriTech offers solutions for all segments of the law, fire and EMS market. The company leverages its extensive public safety experience and expertise to deliver results for its customers. TriTech is a leading public safety solutions provider throughout the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland.

“Technology providers, through the industry executives that guide their development processes and market strategies, provide unique perspectives on using technology to advance public safety,” said iCERT Executive Director, George Rice. “We are quite pleased that TriTech Software Solutions has joined the Industry Council as one of our five executive committee companies, and we look forward to their participation in our important and ongoing dialogue on emergency communications.”

# # #

About the Industry Council for Emergency Response Technologies (iCERT)
The Industry Council for Emergency Response Technologies (iCERT) represents the voice of the commercial sector in the emergency communications field. Established by a group of prominent leaders in December 2005 originally as the 9-1-1 Industry Alliance, iCERT - the Industry Council - plays an important role as the voice of companies on public policy issues impacting 9-1-1 and the emergency response system. Industry Council members believe that business leaders’ expertise can assist public policymakers and government emergency communications professionals as they address complex choices regarding advanced communications technology alternatives in the years ahead. Through advocacy, research and in coordination with the public sector, the Industry Council plays a vital role in the development and deployment of emergency response technologies. Find out more at www.theindustrycouncil.org.

About TriTech Software Systems
TriTech Software Systems’ sole focus is public safety software. We have built the most experienced team in the industry to offer the leading solutions in 911 Dispatch, Law, Fire and EMS. TriTech’s team of 350+ employees average more than a decade of industry experience. TriTech has delivered the most trusted public safety software for nearly 20 years, and continues to lead the market with innovative, enterprise-wide solutions for call-taking, dispatch, records management, jail management, analytics and intelligence, field based reporting, patient care reporting, and billing.

For the best end-to-end integrated solution with unparalleled workflow to serve any size and type of agency, join the 2,500+ agency installations serving over 200 million citizens across 7 countries who rely on one company – TriTech Software Systems, | TriTech.com.

Media Contacts:
The Industry Council for Emergency Response Technologies
George Rice
240.398.3065
george.rice@theindustrycouncil.org

TriTech Software Systems
Laura Weinhofer
858.799.7460
laura.weinhofer@tritech.com

SAN DIEGO, CA (April 17, 2012) – TriTech Software Systems announces exciting enhancements to its computer-aided dispatch (CAD) solution at the National Academy of Emergency Dispatch (NAED) Navigator Conference at the Baltimore Marriott in Baltimore, MD from April 17-19, 2012 (Booth #202).

Recent changes to TriTech’s Public Safety Suite® improve the operation and workflow of agencies within and across jurisdictions. Building on the “APCO Hot Product Award” winning Advisor module, TriTech introduces integration with ProQA® Paramount to advise and guide TriTech CAD users after important information is updated in ProQA®. TriTech will also introduce an improved Call for Service workflow that supplies critical data collected in CAD to be made available to Field Reporting and Records Management users. TriTech will exhibit these and other exciting introductions to its CAD solutions.

“We are excited to showcase the first of some innovative enhancement s to our Public Safety Suite® at Navigator this year,” says Chris Maloney, president and CEO of TriTech Software Systems. “Our team is focused on improving the emergency communications workflow that will increase efficiency and enable better call management.”

As a Partner-Level exhibitor for Navigator, TriTech Software Systems is proud to sponsor Navigator’s Rock Star Lounge event, the conference’s premier event providing a great opportunity to relax and network for those working in police, fire, and medical emergency communications. Additionally, visitors at the TriTech Booth #202 will have the opportunity to win an Xbox 360 and Kinect.

About TriTech Software Systems
TriTech Software Systems’ sole focus is public safety software. We have built the most experienced team in the industry to offer the leading solutions in 911 Dispatch, Law, Fire and EMS. TriTech’s team of 300+ employees average more than a decade of industry experience. TriTech has delivered the most trusted public safety software for nearly 20 years, and continues to lead the market with innovative, enterprise-wide solutions for call-taking, dispatch, communication, records management, jail management, analytics and intelligence, field based reporting, patient care reporting, and billing.

For the best end-to-end integrated solution with unparalleled workflow capabilities to serve any size and type of agency, join the 2,500+ installations serving over 2 million citizens across 7 countries who rely on one company – TriTech Software Systems, | TriTech.com.

Editorial Contact
Jenny Clavero, Associate Marketing Manager
TriTech Software Systems
(858) 799-7362
jenny.clavero@tritech.com

DECORAH, IA (March 19, 2012) – TriTech Software Systems launched a National Support Center in 2011 to strengthen its service and support for customers. By establishing a centralized National Support Center, TriTech’s knowledgeable, cross-trained staff can handle peak periods and serve as a backup to product line support teams which ensure day-in and day-out uninterrupted support. The center monitors customer support metrics across product lines to quickly respond to customer needs.

TriTech’s IMC clients were the first customer group brought under the new structure in late 2011. The sole goal was to elevate customer satisfaction, by reducing call wait and resolution times. TriTech is pleased to announce that after three months, the Center has reduced the average time for call resolution by 68%. The team has also reduced the average hold time to less than one minute.  The teams of support professionals work hard to ensure proper, efficient handling of every call.  “Aligning support through the National Support Center allows us to redefine customer service standards in Public Safety by improving customer service and employee productivity,” said Ms. Terri Barry, Vice President National Support Center.

Partnering with – and listening to – customers is a top priority at the National Support Center, as witnessed by Chief Paul Magee of the Rochester Police Department in Rochester, Massachusetts. “My department IT person was out injured and Christine worked through a difficult laptop swap out with exceptional customer service skills.” Another customer, Officer Timothy O’Sullivan, also wrote in to express his gratitude: “Linda is nothing short of exceptional and did an outstanding job working with me to resolve the issues that we were having here at East Bridgewater Police Department. She went above and beyond….It makes me feel good to know as a customer that when we have a problem here at our department, an excellent service/support technician such as Linda is on the other end of the phone to be there to help.”

TriTech has unified the best people and products in public safety software under one company to deliver the most trusted and innovative enterprise-wide solutions in Law, Fire and EMS. Ms. Barry said, “Customers define a company’s reputation and we are committed to delivering the best customer service in public safety.”

About TriTech Software Systems
As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies.  Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market.  The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction.  TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland.  For more information on TriTech, please visit www.tritech.com.

Editorial Contact
Cheri Lane, Marketing Communication Manager
TriTech Software Systems
(563) 387-4858
cheri.lane@TriTech.com

Modular, quick to deploy, solution suite helps smaller agencies provide effective and efficient public safety services
Several Agencies “Go Live” On TriTech Software Systems’ Imc Solution Suite

Modular, quick to deploy, solution suite helps smaller agencies provide effective and efficient public safety services

North Grafton, MA (February 22, 2011) ‐ TriTech Software Systems, a leading provider of integrated public safety software solutions, proudly announces the successful implementation of its modular, easy to deploy, Imc Solutions version 17 platform at several new customer sites.

TriTech’s Imc Solutions suite is an affordable and fully integrated computer-aided dispatch, mobile data, records, civil and corrections management software for small- to medium-sized agencies.

Elmhurst Memorial Hospital Protection & Safety (Elmhurst, IL) went live February 16, 2011 at 0900hrs, on Imc CAD with paging Add On. This was a fast paced deployment taking only 2 months and is the first Imc Solutions implementation in the state of Illinois. The agency provides protection services for the Elmhurst Memorial Healthcare campus which includes a hospital that operates 330 beds and has a staff of more than 3,000 employees and 600 physicians.

The Eastham MA Police Department went live February 14, 2011 at 0900hrs, on Imc CAD with Fire Dispatch Add On, Law RMS with imaging and forms/attachments, Smart Shot Booking Camera Interface, E911 interface, Administrative Manager, Investigative, Add-Hoc Reporting (DDF), Mobile with State Interface and Cross Agency, and Mapping. The department became a client of Tritech Software Systems in August, 2010 and their implementation took approximately 6 months to complete. The Town of Eastham, MA covers an area of 27.26 square miles and has a year round population of 5,646. The police department consists of 5 civilian employees and 15 sworn officers that received 8223 Calls for Service and 3471 Incidents in 2010.

“Being that we went from a “Non-CAD” department to a full CAD / RMS system with integration for Hunter System Mug Shot Booking, the transition was particularly large. The Staff was nervous about the change but also looked forward to less redundancy and less paper. The staff at Imc Solutions did a fantastic job! We look forward to continued improvement with the system and the growth of the staff with the new software”, said Chief Edward V. Kulhawik, Eastham Police Department.

The Weston MA Fire Department went live on January 13, 2011 at 0800hrs on Imc Fire RMS with Fire Calendar, Administrative Manager and Mobile for FIRE/EMS. The department will also be going live with Imc Fire/EMS CAD in the coming weeks. The Town of Weston, MA covers an area of 17.3 square miles and has a population of 11,698. The fire department is a Combination department which consists of 30 permanent and 5 call firefighters. The department responds to approximately 2100 calls for service annually, of which 1000 are ambulance related.

The Holden MA Fire Department went live on January 6, 2011 at 1300hrs on Imc Fire RMS with Fire Calendar, Administrative Manager and Mobile for FIRE/EMS. The Town of Holden, MA covers an area of 36.2 square miles and has a population of 15,621. The fire department is a combination department which consists of 14 fulltime and 40 call firefighters.

“We are proud and honored to partner with our public safety clients and especially committed to serving their needs for providing the highest quality public safety services on a daily basis. Helping clients protect our communities is our only commitment and focus,” said Leo Hisoire, Vice President of Operations, Imc, TriTech Software Systems’ office in North Grafton, MA.

Media Contact:

Tyler.riddell@tritech.com

858.799.7409

About TriTech Software Systems

TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

Wallace, ID (January 24, 2012) – “This software will change the way we do business,” said Shoshone County Sheriff’s Office IT Manager/Coordinator, Sergeant Derek Dofelmire. Shoshone County signed a contract with TriTech’s IMC Solutions for Dispatch, AVL, Law Records Management, Jail Management and Administrative integrated software solution on January 20, 2012. Three county police departments – Osburn, Pinehurst and Kellogg – are also involved in the project and will share data across this new consolidated system which will provide better access to key information, as well as gain efficiencies to free up administrative hours in exchange for more time for their true public service – to serve and protect the people.

“Shoshone County ran into a technological issue with our past software vendor, which was unable to advance their products to meet today’s needs,” said Sergeant Dofelmire. “Our need to bring GIS, AVL and mobility to our County dictated our need to move on.” In addition to the needed software functionality, the combination of applications that the County decided on also includes technology that will expedite and simplify many aspects of Law Enforcement. For example, the bar code capability will help to quickly inventory and track evidence, and text-to-speech / speech-to-text functionality will eliminate a lot of data entry in place of voice data transmission. Overall, the system will result in increased awareness of available units, better communication, quicker response times and more efficient use of resources.

Sergeant Dofelmire explained, “After showing our Commissioners our need and what TriTech offers, they agreed to let us start the bid process. Having faith in the bid process, we were all very happy when the Commissioners agreed with our recommendation and awarded the bid to TriTech. Beyond the great demo and sales experience we received, it was TriTech’s reputation that continued to draw us in further. Other customers I spoke to gave TriTech high marks, so the company’s great reputation added to our decision.”

Agencies interested in more information about this collaborative effort or TriTech’s IMC software can call 858-799-7900 or email sales@TriTech.com.

About TriTech Software Systems
As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies.  Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market.  The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction.  TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland.  For more information on TriTech, please visit www.tritech.com.

SAN DIEGO, CA (January 18, 2012) – TriTech Software Systems, leading provider of public safety and medical transportation solutions, announces that Marion County Public Safety Communications in Florida has selected TriTech’s VisiCAD computer-aided dispatch solution as the cornerstone of its consolidation efforts. Marion County Public Safety Communications currently utilizes VisiCAD for its Fire-Rescue and EMS dispatch operations, and will expand the system to incorporate law enforcement dispatch operations for the Marion County Sheriff’s Office.

“We are excitedly moving forward on our consolidation project with the Sheriff’s Office,” says Karl Oltz, Director for Marion County Public Safety Communications. “By consolidating dispatching personnel and operations under the singular VisiCAD computer-aided dispatch system, we are improving the efficiency and technical capabilities of emergency communications to benefit the general welfare of the citizens throughout Marion County.”

In 2010, the Marion County Commissioners took steps to improve efficiency by approving construction of a 16,000 square foot state-of-the-art communications center for its co-located agencies: Marion County Sheriff’s Office, Marion County Public Safety Communications and Ocala Fire-Rescue. The new communications center expands on their existing 3,000 square foot center to accommodate future growth and ensures continuity of operations with a center built to withstand Category 5 hurricane strength winds. In 2011, in an effort to further save taxpayer dollars and reduce response times, the Board of Commissioners for Marion County and the Marion County Sheriff’s Office unanimously supported an agreement to consolidate the Sheriff’s Office dispatch staff with the existing Public Safety staff.

“From developing business processes, creating standard protocols and undergoing extensive cross-training, the implementation process for the consolidated dispatch system is very thorough,” says Bill McConnell, Manager for Marion County Public Safety Communications. “TriTech’s project management team has led many consolidation projects, and we are working closely with them to ensure the operational and technical needs of all agencies are being met adequately.”

Currently, Marion County Fire Rescue and Marion County Sheriff’s Office operate their own dispatch systems. When the Sheriff’s Office receives a 9-1-1 call for fire, the call must be transferred to a fire dispatcher to handle the call and re-enter the information into the fire dispatch system, wasting valuable time. With the establishment of the consolidated communications center, all call-takers and dispatchers will be able to operate on the same system. All communication center employees will be cross-trained in fire, law enforcement and medical operations and be able to handle any type of emergency call. Consolidation will eliminate redundant processes to reduce emergency response times.

Implementation of VisiCAD computer-aided dispatch system is currently underway in Marion County with completion targeted for spring 2012. TriTech’s VisiCAD computer-aided dispatch system, the leading solution for public safety consolidation and regionalization projects, is in use at Austin-Travis County (TX), Alachua County Combined Communications Center (FL), San Antonio-Bexar County (TX), Charleston County Consolidated Dispatch Center (SC), and many other leading communication centers.

About TriTech Software Systems
As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies. Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market. The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction. TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

What do the following agencies in Franklin County, Maine, all have in common: Sheriff, Police, Fire, University, Emergency Management and Dispatch? The answer is a new consolidated system for dispatch provided by TriTech’s IMC Solutions software.

North Grafton, MA (December 19, 2011) – What do the following agencies in Franklin County, Maine, all have in common: Sheriff, Police, Fire, University, Emergency Management and Dispatch? The answer is a new consolidated system for dispatch provided by TriTech’s IMC Solutions software. Included in the project are four IMC clients: Carrabassett Valley, Jay, Rangeley and the University of Maine at Farmington, who have all been clients of IMC since 2006 with the software installed on local servers. However, with recent state funding opportunities, existing IMC clients can consolidate to a single server to unite the departments and offer expanded access to information, as well as a significant reduction in annual software support fees.

The state funding was also used to provide the Franklin County Sheriff’s Department with Imc’s Records Management Software and the IMC CAD system, which manages dispatch services for all police and fire departments in Franklin County. Farmington Police Department, the largest PD in Franklin County, was able purchase the IMC software for roughly half the cost of a standalone system while also participating in the multi-agency project, utilizing town funding. Several other local departments have also expressed their interest in participating in the project, with plans to purchase Imc’s Records Management software.

The IMC CAD software will provide dispatchers in Franklin County with access to key information due to the software’s integration with the Maine E9-1-1 system, State and NCIC database and EMD. A paging interface to the CAD software will help ensure on-call responders are alerted by sending automated text messages. This coupled with the CAD system’s unit recommendation capability will further reduce response times – a critical function when seconds count. The new multi-agency solution allows each agency’s database to become an extension of information accessible to other departments.

Tim Hardy, Director of the Franklin County Emergency Management Agency, has collaborated with several people to help coordinate, and obtain grant funding for, this project. The Maine Emergency Management Agency, which helps develop strategies to improve emergency management capability across the state, provided direction during the grant application process. Somerset County, adjacent to Franklin County and a longtime IMC customer, is also involved in the project by agreeing to host the server for Franklin County. Dennis Noe, the IMC Regional Sales Manager for Maine, has also worked alongside of this group for the nearly two years that the project has been in existence. “Dennis has worked very hard on this project,” said Hardy. “He has been a great resource and gone above and beyond his responsibilities, in my opinion, to help make this project happen.”

“I really enjoyed working with the public safety officials in Franklin County to help identify how TriTech’s IMC solutions software will significantly improve information management at the county level and facilitate quick easy access to decisive information,” said Dennis Noe, TriTech’s IMC Solutions Regional Sales Manager.

The IMC software applications involved in this project include Multi-Agency Police, Fire and EMS Dispatch, 911 Interface, ProQA Interface, Mapping, Paging, Maine METRO Interface, Mobile Switch, RMS, ADMIN, Forms, Training and Project Management.

Agencies interested in more information about this collaborative effort or TriTech’s IMC software can call 774-551-9114 or email Dennis.Noe@TriTech.com.

About TriTech Software Systems
As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies.  Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market.  The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction.  TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland.  For more information on TriTech, please visit www.tritech.com.

Editorial Contact
Cheri Lane, Marketing Communication Manager
TriTech Software Systems
(563) 387-4858
cheri.lane@TriTech.com

TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, signed a contract with the State of New Jersey to provide a software system that shares data electronically with more than 80 officers across 54 state parks, recreational centers and historic sites covering 422,000 acres.

North Grafton, MA (December 12, 2011) – TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, signed a contract with the State of New Jersey to provide a software system that shares data electronically with more than 80 officers across 54 state parks, recreational centers and historic sites covering 422,000 acres.

The Imc software installation will replace a predominately manual operation and cut back the number of hours spent in administrative work.

“Our current policy/procedure for submitting reports includes a hierarchy of report submission from officers to supervisors to lieutenants to me from each of our 24 stations throughout New Jersey, said Rick Arroyo, Director of New Jersey State Park Police. “Since copies of the reports with signatures must go to the courts, and those reports are due within five days, this system requires a lot of staff hours and physical transportation of the reports. In some cases, the process of getting the reports from the field station to Trenton involves a five-hour round trip on a weekly basis. With the new Imc system, this will change dramatically.”

Imc CAD enables the dispatchers to identify active officers in the field, and then send them the dispatch information electronically via the Imc Mobile units. Field officers not only receive the automated dispatch information, but can then complete their reports on the mobile units in the field and submit the reports electronically to the Records Management System (RMS). Through the use of Case Management functionality in the Law RMS module, the reports can be passed from officer to supervisor to lieutenant to director all with a click of a button in place of a five-hour round trip and many additional staff hours.

About TriTech Software Systems
As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies.  Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market.  The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction.  TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland.  For more information on TriTech, please visit www.tritech.com.

Editorial Contact
Chris McAllister, Vice President of Product Management and Marketing
TriTech Software Systems
(858) 799-7000
chris.mcallister@TriTech.com

North Grafton, MA (December 9, 2011) – TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, signed a contract with the State of New Hampshire to provide a software interface that will be incorporated into their J-ONE (Justice - One Network Environment) project. The concept behind the project is to create an interconnected network of criminal justice information that is accessible and shared between various components of the criminal justice system throughout the State of New Hampshire—to connect pieces for a more effective whole.

From the state to the county to the local level in New Hampshire - courts, law enforcement and prosecutors will access the J-ONE system, which will include TriTech’s Imc Complaints and Dispositions interface, as well as the eCitation component, to access the latest and complete information, which results in many benefits. Perhaps the most obvious benefit of providing more accurate, timely and complete data is better protection of the citizens of New Hampshire. Additional benefits of a seamless flow of data from one component of the criminal justice system to another includes less data entry – and therefore tax payer expense - as well as more accurate, timely and complete data availability for prosecutors, police and sheriff departments, and court system personnel.

Specifically, TriTech’s Imc Complaints and Dispositions interface will enable data to electronically pass from prosecutors to courts to law enforcement agencies with the ability to update records and access the latest information. The interface will also enable the State of New Hampshire to send state law information to police and sheriff departments, thereby updating the local law enforcement agencies’ law database. TriTech’s Imc eCitation will allow officers to use their Imc mobile units to electronically submit violator information to the traffic courts. Together, the Imc interfaces and J-ONE project also decrease paper consumption, thereby helping contribute to a ‘greener’ system.

Keith Lohmann, Administrator for the J-ONE project with the New Hampshire Department of Safety Commissioner’s Office, said, “Other states have attempted this type of project and have completed portions of it, but as far as I know, New Hampshire is the first state to integrate a system that is state-wide and system-wide in scope.”

“We are very excited to work with the state. When complete, this interface will benefit our customers and the citizens of New Hampshire,” said Phil Sisk, Vice President of Operations for TriTech Imc Solutions.

Law enforcement entities interested in participating in the J-ONE information exchange system may apply by contacting Keith Lohmann at keith.lohmann@dos.nh.gov. Agencies interested in TriTech’s Imc software can call 774-551-9180 or email Mark.Baranowski@tritech.com.

About TriTech Software Systems
As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies.  Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market.  The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction.  TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland.  For more information on TriTech, please visit www.tritech.com.

About New Hampshire Department of Safety
The multi-faceted mission of the Department of Safety encompasses protection of the lives and safety and preservation of the quality of life of New Hampshire citizens and visitors to our state on the highways, on the waterways, and in their homes and businesses. We enforce motor vehicle and highway safety laws, criminal laws, commercial vehicle regulations, fire safety, building and equipment safety laws and regulations, and boating safety laws and rules. We also provide enhanced 911 emergency communications statewide, and are responsible for homeland safety and emergency management activities. For more information, please visit http://www.nh.gov/safety/index.html.

Editorial Contact
Cheri Lane, Marketing Communication Manager
TriTech Software Systems
(563) 387-4858
cheri.lane@tritech.com

TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, announced the establishment of a Center of Excellence to strengthen its level of service and support offerings for TriTech customers. Located at TriTech’s office in Decorah, Iowa, the TriTech National Support Center supplements the existing support infrastructure with additional resources and increased availability of support services. The specialized team is dedicated to providing exceptional and timely customer support. The Center is an important TriTech corporate initiative aimed at ensuring high levels of customer satisfaction through improving the quality, delivery and support of TriTech products and services.

GENERAL

Why did TriTech establish a National Support Center?

Our customers expect immediate response in order to achieve the highest level of availability. Recognizing that customer service is our highest priority, we have established a central nationwide support center. Located in Decorah, Iowa, the Center supplements the existing TriTech support infrastructure with additional resources and an increased availability of support services. The support staff in Decorah has been cross-trained allowing them to support any product in the diverse TriTech product suite. The Center is an important TriTech corporate initiative aimed at ensuring high levels of customer satisfaction through improving the quality, delivery and support of TriTech products and services.

What does this mean for customers?

The TriTech National Support Center demonstrates TriTech’s commitment to achieving the best possible results for its customers. Support levels will be enhanced through expanded business hours and additional staffing resources to ensure quicker call processing and more timely communications. With the additional resources available, hold times and response times will beThe Center will be held to strict performance benchmarks, such as average hold times, call processing and issue response times to ensure that premium levels of customer satisfaction are delivered to our customers.

Are the new technicians at the Center knowledgeable about TriTech products?

The support staff in Decorah has been cross-trained on the diverse TriTech product suite. The additional staffing and resources in the Decorah Center has enabled them to route an incoming support call to the best resource for the specific issue to provide a specialized knowledge in order to most quickly respond to the issue.

When did the National Support Center come into effect?

The TriTech National Support Center is currently operational providing technical support for EMS and Imc customers. The staff in Decorah has already been providing support for Imc Solutions over the past six months in preparation for this transition.  During this time, Center staff has been cross-trained on Imc products to provide them with critical knowledge to give customers quicker response to their issues.  Additionally, the Center will be providing additional resources for overflow of issues for VisiNet Solutions. We are working diligently to provide the Gold Standard of support to our customers and will continue to provide you with updates as we progress.

Will the organizational structure change significantly?

The TriTech National Support Center provides a central nationwide support center dedicated to providing exceptional and timely customer support. The newly expanded service and support team provides technical support for EMS and Imc Solutions customers, as well as providing additional resources for overflow of issues for VisiNet Solutions customers. TriTech’s subsidiary offices will increasingly focus on product delivery and development of their respective product lines, further strengthening the quality of products and services that TriTech provides to the public safety marketplace.

How will this change impact support?

There will be no interruption in support during the transition. Customers can continue to contact technical support through designated phone number, support email and online customer service portals.

How will this affect other areas of the business?

TriTech is dedicated to providing the best support in our industry. TriTech’s subsidiary offices will increasingly focus on product delivery and development of their respective product lines, further strengthening the quality of products and services that TriTech provides to the public safety marketplace. Over time, we will look for other opportunities to grow the capabilities of the Center to augment the current VisiNet Support team. Currently, we are focused on filling the open positions for VisiNet Support in San Diego. As future first level support positions become open or new positions are created, these positions may be filled in Decorah. Second level support requiring complex troubleshooting and deeper analysis along with third level support will be escalated to the San Diego support team. At this time, there are no plans to move VisionAIR support operations to Decorah.

How will this change impact new product development?

There will be noThe engineering development team is continuing to develop new products and enhancements.

Who do I contact for more information?

For more information, please contact your Client Account Manager at (858) 799-7000.

TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, announced the establishment of a Center of Excellence to strengthen its level of service and support offerings for TriTech customers.

Best-in-Class National Support Center provides expanded resources to establish the Gold Standard for mission critical support for public safety and medical transportation software systems.

SAN DIEGO, CA (November 30, 2011) – TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, announced the establishment of a Center of Excellence to strengthen its level of service and support offerings for TriTech customers. Located at TriTech’s office in Decorah, Iowa, the TriTech National Support Center supplements the existing support infrastructure with additional resources and increased availability of support services. The specialized team is dedicated to providing exceptional and timely customer support. The Center is an important TriTech corporate initiative aimed at ensuring high levels of customer satisfaction through improving the quality, delivery and support of TriTech products and services.

TriTech is acutely aware that in public safety, customer service is paramount. The Decorah Center demonstrates the company’s commitment to achieving the best possible results for its customers by building upon its consistently high level of customer satisfaction. Support levels will be enhanced through expanded business hours and additional staffing resources to ensure quicker call processing and more timely communications. The support staff in Decorah is being cross-trained, allowing them to support any product in the diverse TriTech product suite. With the additional resources available, hold times and response times will be reduced. The Center will be held to strict performance benchmarks, such as average hold times, call processing and issue response times to ensure that premium levels of customer service are delivered to our customers.

“Our customers expect immediate response so that they can, in turn, deliver the highest level of availability,” says Chris Maloney, President and CEO of TriTech Software Systems. “Recognizing that customer service is our highest priority, we have established a central, nationwide support center. The level of service provided by our Decorah office is unmatched, and we are expanding their capabilities to broaden their reach across the company. With this enhanced level of service, we are setting the Gold Standard of service in the public safety industry.”

Initially, the newly expanded service and support team will provide technical support for TriTech’s EMS and Imc customers, as well as provide additional resources for overflow of issues for VisiNet Solutions customers. TriTech’s subsidiary offices will increasingly focus on product delivery and development – further strengthening the quality of products the company provides. With the establishment of the TriTech National Support Center and its public safety experience and knowledge, TriTech continues to deliver on its commitment to excellence.

About TriTech Software Systems
As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies.  Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market.  The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction.  TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland.  For more information on TriTech, please visit www.tritech.com.

Editorial Contact
Chris McAllister, Vice President of Product Management and Marketing
TriTech Software Systems
(858) 799-7000
chris.mcallister@TriTech.com

Medic moves forward on TriTech’ s VisiNet Mobile and Disaster Recovery deployment to support its mission of delivering the highest quality pre-hospital care possible.

TriTech and Medic Partner on Technology Initiatives to Improve Emergency Response
Medic moves forward on TriTech’ s VisiNet Mobile and Disaster Recovery deployment to support its mission of delivering the highest quality pre-hospital care possible

SAN DIEGO, CA (October 31, 2011) – TriTech Software Systems and Medic, Mecklenburg County’s Emergency Medical Service Agency, proudly partner on important technology initiatives designed to improve emergency response. TriTech will provide its VisiNet Mobile data solution in Medic vehicles and install a VisiCAD Disaster Recovery solution for an off-site emergency backup dispatch center. By using TriTech’s solutions to improve field communications and ensure continuity of operations, these important technology initiatives reaffirm Medic’s mission to deliver the highest quality pre-hospital care possible.

“As the busiest 9-1-1 Emergency Medical Services Agency in the state of North Carolina, it is our responsibility to stay abreast of advances in technology that will enable us to be more responsive to our patients and their needs,” says Barry Bagwell, Deputy Director for Medic. “Technology is the cornerstone of making our operations more efficient, and we’re confident that these technology projects will improve emergency response and enable us to continue our service in providing excellent care.”

As a long-time customer of TriTech’s VisiCAD computer-aided dispatch system, Medic will begin an initial deployment of TriTech’ s VisiNet Mobile data solution in manager and supervisor vehicles as well as special operations vehicles. As a seamless extension of CAD functionality to field personnel, VisiNet Mobile will provide Medic management with a global overview to view calls and manage resources remotely.

“Our computer-aided dispatch system contains a wealth of information that can serve as a tremendous resource to field personnel,” says Todd Sims, Operations Manager for Medic. “With capabilities to view attachments, such as building layouts, and SOP documents for easy access to policies and procedures, VisiNet Mobile enables mission-critical information and full dispatch functionality to be available from the field. This will greatly improve our operational efficiency by empowering our managers and supervisors with tools and information to manage operations from the field.”

Medic is also in the early planning stages of developing an emergency backup dispatch center co-located with the city of Charlotte and Mecklenburg County’s Emergency Operations Center (EOC). TriTech is providing its VisiNet Disaster Recovery solution to Medic to serve as a fully redundant off-site system. In the event of a disaster causing Medic’s communications center to be evacuated, the VisiCAD Disaster Recovery solution and EOC is a vital asset for Medic to ensure operational readiness and continuity of emergency medical dispatch operations.

“We strongly value the relationships with our clients, and feel very honored to serve as Medic’s long-term technology partner,” says Chris Maloney, President and CEO of TriTech Software Systems. “We’ve developed our solutions and refined our services to be able to grow with our client’s growing needs and adapt with dynamic changes in technology. As Medic and other public safety clients move forward on technology initiatives to improve their operations, as their long-term technology partner, we will continue to make strides on research and development to support their continued success.”

About Medic
Medic has served as Mecklenburg County’s EMS Agency since 1978. With more than 425 employees and a diverse fleet consisting of various ambulances, mass casualty vehicles and emergency response assets, Medic will respond to more than 100,000 calls for assistance received by the organization’s 911 emergency response dispatch center in 2011 alone. For more information please log on to www.medic911.com.

About TriTech Software Systems
As the industry-leading public safety software company, TriTech Software Systems provides innovative, comprehensive solutions for law enforcement, fire and EMS agencies.  Through its extensive suite of products and sole focus on public safety, TriTech offers a solution for every size and segment of the law, fire and EMS market.  The company leverages its extensive public safety experience and expertise to consistently deliver successful results and ensure high levels of customer satisfaction.  TriTech is the largest public safety solution provider in America with more than 2,500 clients across the United States, and in other countries including Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland.  For more information on TriTech, please visit www.tritech.com.

TriTech Software Systems is pleased to announce that Rotation Provider, a module within its VisiCAD computer-aided dispatch solution, has been selected by Public Safety Communications as a 2011 APCO Hot Product.

TriTech Software System’s Rotation Provider Module Selected as 2011 APCO Hot Product

VisiCAD’s Rotation Provider Module Selected as a “Hot Product” Based on Reviews from Public Safety Communications Professionals

SAN DIEGO, CA (October 18, 2011) – TriTech Software Systems is pleased to announce that Rotation Provider, a module within its VisiCAD computer-aided dispatch solution, has been selected by Public Safety Communications as a 2011 APCO Hot Product.  Public Safety Communications is a monthly publication published by Elsevier Public Safety on behalf of the Association of Public Safety Communications Officials (APCO) International.  This is the second year in a row that a VisiCAD Module was selected as an APCO HOT Product.

“We are experiencing a dynamic shift in public safety in which agencies are collectively trying to balance a lack of funds and resources with an increased workload,” says Chris Maloney, President and CEO of TriTech Software Systems.  “To help our clients overcome their current challenges, we are enhancing our computer-aided dispatch and mobile data product offerings with modules, such as the Rotation Provider, that improve work flow and reshape the way agencies manage information.”

This year, 70 companies submitted 80 products for consideration in the Hot Products review opportunity.  An anonymous team examined the products during the APCO Conference in Philadelphia. Based on the reviewers’ experience and comments, the editors selected 25 products as the 2011 Hot Products. In 2010, VisiCAD’s Advisor module was selected as an APCO Hot Product.

Through Rotation Provider, VisiCAD provides the ability to track and request resources/services not directly associated with your agency and that are used on a rotational basis, such a towing services, ambulance transport, locksmith, etc.  VisiCAD’s Rotation Provider features flexibility in set up of providers and rotation order, defining service areas and request for services. The Rotation Provider module simplifies the automation, tracking and rotation of services through VisiCAD to increase coordination and efficiency between Dispatch, designated public safety agencies and local support services involved in a single incident.

Full details of the Hot Products review will be featured in the November issue of Public Safety Communications magazine.  For more information on the new Rotation Provider or VisiCAD, download our datasheet or email sales@tritech.com.

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,500 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, today announced its acquisition of VisionAIR, a privately held company that specializes in providing mission-critical Computer-Aided Dispatch, Law and Fire-EMS Records Management, Mobile, Jail Management, Civil Processing and multi-agency data sharing solutions to public safety agencies primarily for the mid-tier market.

Partnership creates the largest and most diverse public safety software company in North America

SAN DIEGO, CA (Sept. 19, 2011) – TriTech Software Systems, a leading provider of Public Safety and Medical Transportation software solutions, today announced its acquisition of VisionAIR, a privately held company that specializes in providing mission-critical Computer-Aided Dispatch, Law and Fire-EMS Records Management, Mobile, Jail Management, Civil Processing and multi-agency data sharing solutions to public safety agencies primarily for the mid-tier market.

The partnership strengthens TriTech’s market share leadership by adding more than 500 VisionAIR clients to the TriTech family, bringing the total of agencies served to more than 2,500 agencies worldwide. With expanded presence and more than 300 employees dedicated to public safety, both companies can leverage their leadership, resources, and capabilities to support the increasing demands placed on public safety services through consolidation, regionalization, information sharing, limited budgets, and the convergence of technology.

“Public safety agencies in North America are facing challenging times. They increasingly look to safer, more resilient solutions from companies who can exhibit leadership, longevity and stability. The partnership between VisionAIR and TriTech is about bringing together two strong leaders in different segments of the market to create the largest, most stable company in our market,” said Chris Maloney, President and Chief Executive Officer of TriTech Software Systems. “Today, we significantly strengthened both companies, not only in terms of our market presence, personnel and leadership, but having scalable solutions to support any type (Fire, Law and EMS) or size public safety agency.”

VisionAIR includes a 20-plus year track record of client success and joins the growing TriTech product family. VisionAIR is a strong competitor in the medium-size public safety market. When combined with TriTech’s large tier and small tier solutions, the company can now provide solutions to any agency in the market. VisionAIR also brings new products to the TriTech family that complement the suites of the sister organizations.

Business continuity underlines the new partnership, as VisionAIR’s executive team, including Mike Lyons, Gary Bunyard, and Scott MacDonald, will continue to manage VisionAIR‘s day-to-day operations and maintain their focus on delivering high quality products and services. “The VisionAIR team is excited to be partnering with TriTech Software Systems. The two companies share the same values and long-term commitment to customer success. We succeed when our clients succeed so providing superior services, delivering innovative technology and building long-term partnerships are mission critical. Our new partnership strengthens VisionAIR’s resources and capabilities to meet their growing needs and challenges,” said Mike Lyons, President and CEO, VisionAIR Inc.

With TriTech’s headquarters in San Diego, CA and offices already in Decorah IA and North Grafton MA, the addition of VisionAir’s office in North Carolina, expands its presence on the east coast – The combined company is one of the largest public safety solution providers worldwide with more than 2,500 installations and more than 3,000 agencies relying TriTech’s technology around the globe.

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate and share resources and data to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety solution providers in the world with clients across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit http://www.tritech.com.

About VisionAIR®
Drawing on extensive industry experience, VisionAIR provides an open, integrated software solution tailored for medium to large departments that includes Computer Aided Dispatch and Mapping, Records Management, Mobile Data, and Web-Based Data Sharing for 911 centers, law enforcement, fire service, and corrections. As a Microsoft® Gold Certified Partner and IJIS Institute Member, VisionAIR offers solutions built on industry standard platforms. VisionAIR enables public safety agencies to improve the quality of life through technology. For more information, call 800-882-2108 or visit http://www.visionair.com.

Editorial Contact
TriTech Software Systems
(858) 799-7362
info@TriTech.com

TriTech Software Systems announces the signing of several new clients of its VisiCAD and VisiNet Mobile suite: Rural Metro Orlando/Sumter County (FL), North Island 9-1-1 (BC), Montgomery County Hospital District (TX) and Dane County (WI)

Several Public Safety Agencies Partner with TriTech Software Systems for on Public Safety Communication Upgrade Projects

San Diego, CA (August 07, 2011) - TriTech Software Systems, the leading provider of public safety and medical transport solutions, proudly announces the signing of several new clients for its VisiCAD and VisiNet Mobile suite. These new contract signings are a strong testament to the robust capabilities of the VisiNet Solution Suite to efficiently manage dispatch operations for high volume communication centers; and they also signify TriTech’s continued momentum as the fastest growing company in the public safety industry.

“We are honored to be the preferred solution provider for Rural Metro, North Island 9-1-1 Corporation, Montgomery County Hospital District, and Dane County on their important communication upgrade projects,” says Chris Maloney, president and CEO of TriTech Software Systems. “With the dynamic changes in technology and the importance of operational efficiency in public safety, we are excited to enter into a long-term partnership with our new clients to ensure that our solutions and services enable them to continue to meet their goals for providing superior services to the communities they serve.”

Rural Metro Orlando and Sumter County (Florida)
Rural/Metro has acquired TriTech’s computer-aided dispatch and mobile data solutions to provide emergency and non-emergency ambulance services for Orlando and Sumter-County. Rural Metro’s recent contract for 911 ambulance services in Sumter County, the fifth fastest growing county in the nation by Forbes magazine, adds to its growing operations in Central Florida. Rural Metro Orlando and Sumter County join TriTech’s expanding list of Rural Metro clients including San Diego (CA), Maricopa County (AZ), Tucson (AZ) and Yuma (AZ).

North Island 9-1-1 Corporation (British Columbia)
North Island 9-1-1 Corporation will be upgrading their computer-aided dispatch and mobile data software to TriTech’s VisiNet Solutions platform to manage 9-1-1 communications services for northern Vancouver Island and the Powell River area of British Columbia, Canada. As the proven solution for many leading fire and EMS agencies, VisiCAD and VisiNet Mobile will enable North Island 9-1-1 Corporation to efficiently manage incident and resources for its 50 separate fire departments over a geographic area of 56,000 square kilometers.

Montgomery County Hospital District (Texas)
The Montgomery County Hospital District (MCHD) operates two communication centers, the Montgomery County Hospital District in Conroe and Woodlands Fire Department in Shenandoah, to provide call-taking and dispatch services for Montgomery County EMS and 14 fire departments. Covering 1,100 square miles and serving a population of 360,000, TriTech’s VisiCAD and VisiNet Mobile will enable the two communication centers to work seamlessly together in responding to approximately 70,000 calls for service annually.

Dane County (Wisconsin)
Dane County Public Safety Communications Center provides 911 emergency call-taking services countywide including Dane County Sheriff’s Department, Madison Police and Fire Departments as well as 21 local law enforcement, 26 local fire, and 21 local EMS agencies. After a thorough evaluation of proposals and demonstrations, a cross-functional team selected TriTech’s VisiCAD and VisiNet Mobile solutions. The combined solution provides a comprehensive incident and unit management system that allows Dane County communicators to efficiently manage their service area, incidents and resources to make informed and timely decisions.

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit http://www.tritech.com.

TriTech Software Systems launches new advertising campaign titled “Reshaping the Future” at APCO.

TriTech Software Systems Launches New Advertising Campaign: Reshaping the Future

Campaign focuses on the challenges faced by Public Safety agencies and highlights new models embraced to improve operations

SAN DIEGO, CA (August 6, 2011) TriTech Software Systems, the leading provider of public safety and medical transport solutions, launches new advertising campaign titled “Reshaping the Future” at APCO International Conference and Expo. The campaign focuses on the current challenges public safety agencies are experiencing and how new models of operations are enabling agencies to succeed.

“The public safety industry has changed dramatically within the past five years – budget limitations, increased demands and consolidations,” says Chris Maloney, TriTech president and CEO. “With no end in sight to economic restrictions amidst continued growths in service, agencies have to reshape the way they manage information and conduct operations. We’re providing flexible solutions and proposing new models of operating to help clients reshape the way they manage information to help them focus on what’s important – ensuring public safety.”

The series of advertisements juxtapose historical photos of communication centers, law enforcement vehicles and patient care systems with current, more technologically advanced photos. The photos and case studies of the “Reshaping the Future” campaign highlight the use of TriTech solutions in reshaping and streamlining information management and operations.

The highlights of the campaign include case studies that focus on how TriTech reshapes client operations including:

VisiNet Advisor, a 2010 APCO Hot Product, provides a new dispatch workflow by concisely prioritizing and displaying information and suggested actions in a cleanly formatted window. The dispatcher can immediately execute or clear the recommended action without leaving the Advisor window.
Through an integrated mapping display in the VisiCAD computer-aided dispatch system, the City of Loveland is reshaping incident and unit information into an easy-to-read map and accurately directing responders to the exact location of an incident.
Bexar County Sheriff’s Office has developed a customized VisiNet Mobile data system that is intuitive and is reshaping the way deputies receive important incident and criminal information.

With a fully integrated solution with quick and easy information retrieval from the field and the office, the Gahanna Division of Police have reshaped operations and experiencing administrative workflow improvements with TriTech’s Imc Solutions.

Kanawha County Emergency Ambulance Authority uses information captured in Fusion ePCR to improve efficiency in their ambulance transports.
TriTech’s vision of the future of public safety is grounded upon streamlining workflows to reshape the way agencies manage information and utilize advanced technology. As part of the campaign, TriTech is soliciting ideas from the general public on their vision of the future at www.tritech.com/future. Entries are being pooled and a winner will be selected randomly to win an iPad 2. The winner will be announced on Tuesday, August 9 at APCO International Conference.

To learn more about TriTech Software Systems, visit us APCO International Conference & Expo (booth #1025) in Philadelphia, PA on August 7 through 9, or call 858-799-7900.

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

TriTech Software Systems EMS Solutions is excited to announce its Version 6.1 release of Fusion ePCR. This release is power-packed with cool new features and updates.

Fusion ePCR Version 6.1 Release Now Available

SAN DIEGO, CA (July 15, 2011) TriTech Software Systems EMS Solutions is excited to announce its Version 6.1 release of Fusion ePCR. This release is power-packed with cool new features and updates.

A full demo of some new items can be viewed in the June 23, 2011 webinar recording here.

The Release notes can be viewed here.

Some of the new Version 6.1 features include (click here for a complete list with descriptions):

Authorizing, through security, users other than the PCR author or Crew Member to make changes to Responses.
Additional filter capabilities added to QA Review to review responses by the PCR Author or Crew Members.
Set Signature Types Required, Prompt if Missing, or unused based on Disposition Type.
Require or Prompt Caregivers to perform a Patient Assessments and/or Injury Observation.
Eliminate accidental modification of Completed Responses
Automatic notification of Responses which have failed to successfully transfer to Sweet-Billing
Create shift defaults to speed the insertion of the Vehicle and Crew on the Response.
Configure an internal and external Datalink address on Disconnected Units
Automatically Fax completed response to the receiving hospitals
Quickly add Private Pay Payor to a patient’s insurance profile.
Support multiple EMS providers on a single Fusion ePCR installation
Due to the size of this update a detailed release schedule has been assembled to aid Fusion ePCR customer in a smooth transition to version 6.1. Customers who need the update to resolve urgent issues, followed by customers scheduled for on-site training, followed by those who have yet to be updated. The TriTech Support Team is aggressively working with customers to get the systems updated as soon as possible. For addition Information call 800-537-3927 or email sales@tritech.com.

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

TriTech Software Systems Partners with Dane County Public Safety Communications to Improve Emergency Response. VisiCAD and VisiNet Mobile to facilitate the efficient and effective communications and emergency response among its 85 agencies

TriTech Software Systems Partners with Dane County Public Safety Communications to Improve Emergency Response

New computer-aided dispatch and mobile data system to facilitate efficient and effective communications and emergency response among its 85 agencies

SAN DIEGO, CA (July 12, 2011) TriTech Software Systems, the leading provider of public safety and medical transport solutions, announces that Dane County has signed a contract for its VisiCAD computer-aided dispatch (CAD) and VisiNet Mobile data solutions. TriTech will provide its state-of-the-art CAD and Mobile system to facilitate efficient and effective communications and emergency response to the citizens of Dane County, Wisconsin.

“A computer-aided dispatch system is the cornerstone of our communications center,” says Dane County Public Safety Communications Director John Dejung. “Our existing CAD system is over 20 years old, and our team is excited about implementing new technology which will modernize our center enabling us to improve the level of service we can provide to citizens of Dane County and our law enforcement, fire and emergency medical responders.”

The replacement of their CAD system was one of the recommendations of a 2009 audit conducted for the Dane County Board. After a thorough evaluation of proposals and demonstrations, a cross-functional team selected TriTech’s VisiCAD and VisiNet Mobile solutions. Both solutions feature a user-friendly interface that is easily configurable to suit law, fire and EMS agency preferences. The combined solution provides a comprehensive incident and unit management system that allows Dane County communicators to efficiently manage their service area, incidents and resources to make informed and timely decisions.

“The Dane County Public Safety Communications Center is a true multi-agency, multi-jurisdiction center providing call-taking and dispatch services for over 85 law enforcement, fire and EMS agencies,” says Technical Services Manager Rich McVicar. “The flexibility of the TriTech CAD system enables all of the agencies we service to cohesively work together on the same system while still being able to adhere to their own business processes and dispatch protocols.”

Dejung continues, “The user acceptability of VisiCAD solution was a key component in our selection process. With the large number and variety of agencies that our communicators serve, our review team was able to see how the new system, which features dynamic unit recommendations and advanced dispatch logic, would help them do things better and make their jobs easier.”

“We recognize the pressure that many counties and municipalities are experiencing - increased service demands, full accountability, limited resources,” says Chris Maloney, president and CEO of TriTech Software Systems. “Our VisiCAD and VisiNet Mobile solutions have been proven to improve response times and enhance operational efficiency for call-takers, dispatchers, and field personnel. As a technology provider, we strongly value our role in improving public safety; and we look forward to our long partnership with Dane County helping them to improve the level of service they can provide to its citizens.”

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

The Police Department of the City of Maumelle, located in Central Arkansas and a neighboring town to Little Rock, went live with their new TriTech Software System’s Imc Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile, Administrative and Bar Coding applications at 1900 hours on June 29, 2011.

Maumelle Police Department Goes Live with TriTech Software System’s Imc CAD, RMS, Mobile, Administrative and Bar Coding Applications

MAUMELLE, AR (June 30, 2011) ‐ The Police Department of the City of Maumelle, located in Central Arkansas and a neighboring town to Little Rock, went live with their new TriTech Software System’s Imc Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile, Administrative and Bar Coding applications at 1900 hours on June 29, 2011. The department is anticipating huge improvements in the administrative and operational workflow with the new system, saving their staff thousands of hours over the old paper and Microsoft Access database system which had been used for managing reports and communications previously.

TriTech’s integrated applications will make a dramatic impact on the operational flow at Maumelle Police Department by automating several previously manual tasks, as well as improving communication, efficiency, and statistical analysis and evaluation of several key performance areas. The resulting impact of the new technology is expected to be seen not only in the internal departmental efficiencies and communication improvements, but also in the quality of service delivered to the 20,000 citizens that the 20 Maumelle officers are responsible for as they gain better information from which to evaluate and respond.

“There is simply no way we could be more pleased with the software or support staff,” said Mike Wilson, the Professional Standards Commander at Maumelle Police Department. This process for our department had become a bit of a tragedy when we entered into an agreement with another, less than scrupulous, provider who absconded with most of our operating capital. In the middle of this disaster, Tritech’s Imc Solutions stepped in and literally came to our rescue by offering Maumelle PD a complete and state-of-the-art package at a price point far superior to any other vendor we had sampled. Needless to say, our level of skepticism was at an all-time high; however, Tritech’s Imc Solutions not only delivered what they promised, but their product has proven to be better than expected.”

Join Mike and other field and industry experts on August 16th for a live, complimentary webinar on how to get the budget you need for time-saving and efficiency-building technology by proving the value and return on investment for your agency. More information here >>

Media Contacts:

Mike Wilson:
Maumelle Police Department, Professional Standards Commander at Maumelle Police Department
501-851-1337, ext. 111
mwilson@maumellepd.com

Tyler Riddell:
Director of Marketing, TriTech Software Systems
858-245-7249
tyler.riddell@tritech.com

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

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DECORAH, IOWA –– (June 27, 2011) –– TriTech Software Systems, a leading developer of public safety and medical transport software, has partnered with Page,Wolfberg and Wirth’s Steve Johnson, Director of Reimbursement Consulting, to offer the EMS industry a complimentary webinar on the issues to consider when evaluating whether to outsource your EMS Billing or bring it in-house.

DECORAH, IOWA –– (June 27, 2011) –– TriTech Software Systems, a leading developer of public safety and medical transport software, has partnered with Page,Wolfberg and Wirth’s Steve Johnson, Director of Reimbursement Consulting, to offer the EMS industry a complimentary webinar on the issues to consider when evaluating whether to outsource your EMS Billing or bring it in-house. This live, interactive event will take place on Tuesday, July 19 at 2pm ET (1 pm CT, Noon MT, 11am PT) and will cover related topics, such as: control issues, financial considerations, liability and accountability, compliance, HIPAA and more.

Recommended attendees include EMS Billing Supervisors/management, Operations management, EMS Billers and Coders. This webinar has been approved for 1.0 continuing education credit with the National Academy of Ambulance Coding.

To register for this complimentary, live event, click here.

Please call us at 800-537-3927 or email sales@TriTech.com for questions or inquiries.

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

TriTech Software Systems proudly announces the first Go Live of VisiCAD computer-aided dispatch system for the California Highway Patrol (CHP)

CALIFORNIA HIGHWAY PATROL – SACRAMENTO GOES LIVE ON TRITECH’S VISICAD COMPUTER-AIDED DISPATCH SYSTEM

TriTech Software Systems, the leading provider of public safety and medical transport solutions, proudly announces the first Go Live of VisiCAD computer-aided dispatch system for the California Highway Patrol (CHP). The first Go Live occurred at the Sacramento dispatch center which support 20 call-taker stations, seven dispatch stations and two supervisor stations. This is the first of four major Go Live events for CHP, the largest state patrol agency in the nation with approximately 7,300 uniformed and 3,200 civilian personnel, including more than one-thousand 911 call-takers and dispatchers.

The TriTech implementation for CHP – Sacramento includes the following systems and interfaces:

VisiCAD 5.0.2 Patch 4
VisiNet Browser
ANI/ALI interface
CLETS/NCIC and Local Records Check Interface
Custom MDC Interface
Custom AVL Interface
TriTech Software Systems was selected through its partner, Affiliated Computer Services, Inc. to provide a state-of-the-art computer-aided dispatch for CHP. Additional Go Live milestones include Golden Gate, Los Angeles and Inland hubs with complete implemention in 2012.

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

TriTech Software Systems announces that the City of Tulsa has signed a contract for its VisiCAD computer-aided dispatch system (CAD). The selection of TriTech provides an upgraded CAD system for Tulsa’s Public Safety Communications Center to facilitate quick and effective emergency response for the City of Tulsa’s Fire and Police Departments.

CITY OF TULSA SIGNS CONTRACT WITH TRITECH TO IMPROVE EMERGENCY RESPONSE

New computer-aided dispatch system to facilitate quick, coordinated multi-agency response

SAN DIEGO, CA (May 26, 2011) TriTech Software Systems, the leading provider of public safety and medical transport solutions, announces that the City of Tulsa, Oklahoma, has signed a contract for its VisiCAD computer-aided dispatch system. The selection of TriTech provides an upgraded CAD system for Tulsa’s Public Safety Communications Center to facilitate quick and effective emergency response for the City of Tulsa’s Fire and Police Departments.

TriTech will provide its VisiCAD computer-aided dispatch solution to minimize response times and improve operational efficiencies for the Tulsa Public Safety Communications Center. As a map-centric system, VisiCAD features live routing capabilities to provide Tulsa’s telecommunicators with unit recommendations based on closest available unit by fastest estimated drive time. By analyzing the street network and assessing the drive time of each of the appropriate units, emergency response times for are minimized.

The upgraded VisiCAD system also provides interoperability and seamless information sharing with Emergency Medical Services Authority (EMSA), the City of Tulsa’s provider of emergency medical services. EMSA similarly utilizes VisiCAD in its communication centers and will be able to integrate with City of Tulsa’s VisiCAD system via a CAD-to-CAD interface. By operating on the same communications platform, the City of Tulsa and EMSA will be able to share critical incident information and view locations and statuses of each agency’s units to coordinate joint emergency response. By working on a similar platform, the City of Tulsa will recognize important operational and communication efficiencies through the real-time, immediate sharing of information.

“The City of Tulsa, like many other cities throughout the nation, is making critical investments in technology to help them balance the increased demands on services with reduced staff and vehicle resources,” says Chris Maloney, president and CEO of TriTech Software Systems. “VisiCAD helps communication center staff manage the overwhelming amount of information coming into the center and their resources to provide swift and efficient emergency response. Through the VisiCAD information sharing initiative with EMSA, the City of Tulsa will further maximize operational efficiencies by providing quick, coordinated multi-agency emergency response to the citizens of Tulsa.”

About TriTech Software Systems

TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

Maumelle Police Department is anticipating huge improvements in the administrative and operational workflow with the implementation of their new TriTech Software System’s Imc Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile, Administrative and Bar Coding applications.

Maumelle Police Department to Enhance Records Management and Communications with TriTech Imc Solutions’ Products

MAUMELLE, AR (February 22, 2011) ‐ The Police Department of the City of Maumelle, located in Central Arkansas and a neighboring town to Little Rock, is anticipating huge improvements in the administrative and operational workflow with the implementation of their new TriTech Software System’s Imc Computer Aided Dispatch (CAD), Records Management System (RMS), Mobile, Administrative and Bar Coding applications. “When you have about 20 officers responsible for 20,000 citizens, saving time on the administration and operations side of the organization will result in big improvements on the service and safety side,” said Mike Wilson, the Professional Standards Commander at Maumelle Police Department.

Maumelle Police Department has been using a combined paper and Microsoft Access database system for managing reports and communications for the last decade. Wilson, who has been with the Maumelle Police Department for 21 years, created a 15-table database in 1998 to try and manage all of their records. He started investigating CAD and RMS systems in 2004 to help manage information and workload. After researching several options, the Maumelle Police Department chose TriTech because of their solid product offerings and strong company reputation in law enforcement.

“Statistical analysis for evaluation of several key performance areas has been almost impossible to do efficiently in the old system and with the new integrated system, data will not only be more accessible, but also more accurate across the department. The concept of having a paperless office someday is very intriguing and a possible future objective. The implementation of the TriTech Software System’s Imc CAD, RMS, Mobile, Administrative and Bar Coding applications is a big step in that direction,” said Commander Wilson.

The flow of operations at the Maumelle Police Department will also change dramatically with the computerization of tasks. For example, instead of creating multiple paper reports for various departments and personnel, the Imc RMS system makes information available for authorized personnel to access, whether from their mobile or office computers. The mobile software installed in the vehicles is a seamless extension of the records management system’s data, as well as the CAD system, which provides real-time mission critical information. With just the mandatory monthly NIBRS (National Incident Based Reporting System) reporting alone, the department may save several hundred hours because of the automated Error Checking tab in the RMS system which should eliminate reports with errors coming back for revision. The report generator in the system also shortens the monthly state report submission process to about two minutes, which frees up staff to be repurposed for other needs in the department.

“We recognize the economic impact on many local municipalities and feel very privileged to be selected as the public safety technology partner for Maumelle PD,” says Leo Hisoire, vice president of operations at TriTech’s North Grafton office – where the Imc Solutions suite is developed. “TriTech’s Imc Solutions serve a critical role in improving administrative and operational workflow of law enforcement and fire-rescue departments to provide continued protection of people, life and property. Our focus is on delivering the best solutions and services to assist our clients in achieving their goals.

“This is a pretty big change for us; we’re so excited to have everything automated,” said Commander Wilson. “We’re chomping at the bit to get the system up and running.”

Media Contacts:
Mike Wilson:
501-851-1337, ext. 111
mwilson@maumellepd.com
Mike Wilson, Professional Standards Commander at Maumelle Police Department

Tyler Riddell:
858-245-7249
tyler.riddell@tritech.com
TriTech Software Systems

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

New computer-aided dispatch and mobile data solution to enhance efficiency and improve pre-hospital care

Harris County Emergency Corps Upgrades FIRE and EMS Communications Center with TriTech Software Systems CAD and Mobile products

New computer-aided dispatch and mobile data solution to enhance efficiency and improve pre-hospital care

SAN DIEGO, CA (January 21, 2011) ‐ TriTech Software Systems, the leading provider of integrated EMS and public safety software solutions, proudly announces the partnership with Harris County Emergency Corps in Houston, TX for its VisiCAD computer-aided dispatch and VisiNet Mobile data solutions. The new communications solution will enable the operation to become more efficient and enhance the response of its 14 Fire and EMS agencies.

HCEC Executive Director Jeremy Hyde said, “We are very excited to work with TriTech on this project and value the technology and added productivity it provides. The new TriTech VisiCAD product will enable us to more efficiently monitor our truck movements, capture reportable data, and effectively monitor our performance standards. This will allow for consistency in our procedures and to move toward the ultimate goal of improved patient care.”

Hyde explained that HCEC currently operates on an aging DOS-based platform which is unable to scale with their continued growth. As a result, Hyde said, “the management team and Board of Commissioners evaluated several vendors’ solutions and approved the selection of TriTech’s Computer-Aided Dispatch and Mobile Data solutions because of Tritech’s proven reputation for reliability and the ability to meet the complex needs of our Center.”

“Customization and configurability was the key in our decision,” states Keir Scrivener, Communications Manager at HCEC. “VisiCAD is a robust system that can be tailored to the needs of our clients, and meet the demands of our staff. With the ANI/ALI interface we can quickly identify the caller, visualize the incident and unit location on the map; and with integration of the VisiNet Mobile Data solution, enable the dispatcher to send call information and turn-by-turn directions directly to the units in the field without any radio traffic.”

In striving to become officially recognized as an Accredited Center of Excellence (ACE) by the National/International Academies of Emergency Dispatch, “Enhancements such as updates to Emergency Medical and Fire dispatch protocols and a Quality Assurance component, will offer significant improvements and are key pieces needed to complete this project,” Scrivener continued. “We set an aggressive deadline to be fully operational on VisiCAD by March 2011. While this will be a significant transition from our current system, with the support and flexibility of the TriTech staff, we are confident that we will meet our goal.”

According to Chris Maloney, president and CEO of TriTech Software Systems, “Our technology serves a critical role for many EMS and public safety agencies today – it is a vital operation tool in empowering clients to become more efficient with the limited resources available. We are privileged to partner with Harris County Emergency Corps and provide them with the leading Fire and EMS dispatch and mobile data technology on the market. We are committed to our clients and our solutions’ capabilities to enhance their overall operations and enable them to continue to provide exceptional service to their clients.”

Media Contact:
Tyler.riddell@tritech.com
858.799.7409

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

Investment to Provide TriTech with Financial Strength and Support Organic Growth and Acquisitions

Friedman Fleischer & Lowe Invests in TriTech Software Systems

SAN FRANCISCO and SAN DIEGO–– (January 5, 2011) –– TriTech Software Systems (“TriTech”), a leading provider of public safety software to law enforcement, fire and emergency medical service agencies and Friedman Fleischer & Lowe (“FFL”) today announced that FFL has made a strategic investment in TriTech.

The FFL investment will provide TriTech with the additional capital to expand in its existing markets both organically and through acquisitions, improve its competitive profile and further solidify its position as a market leader.

“We are pleased to partner with FFL and look forward to leveraging their financial and operational expertise to continue TriTech’s success,” said Chris Maloney, TriTech founder and Chief Executive Officer. “FFL has a proven reputation for helping companies execute on their strategic objectives. We look forward to working together to achieve continued growth for our company and expand our suite of innovative products, while maintaining the highest levels of customer satisfaction for our clients.”

“Public safety software plays a vital role in the effectiveness of emergency response teams around the world and there is significant potential for growth in the industry,” said Chris Harris, Vice President at FFL. “We are excited to partner with TriTech and to be a part of such a mission-critical business.” Chris Masto, Senior Managing Director, added, “TriTech has unmatched public safety expertise and technology and we look forward to working closely with Chris Maloney and his management team to support the law enforcement, fire and EMS agencies that keep us all safe.”

In conjunction with its investment, FFL has partnered with Chris Maloney to acquire shares from Westview Capital Partners and other shareholders. FFL also expects to invest further capital to support future acquisitions by TriTech. Financing for the transaction was provided by Wells Fargo Capital Finance LLC and Fortress Investment Group LLC. Financial terms of the transaction were not disclosed.

About TriTech Software Systems
TriTech Software Systems provides innovative, comprehensive public safety solutions for law enforcement, fire and EMS agencies through its integrated suite of public safety applications. From small towns to major metropolitan areas, TriTech’s flexible and configurable solutions enable agencies to consolidate or share resources to streamline operations, minimize response times, and maximize operational efficiencies. The company is one of the largest public safety software companies in the world with more than 2,200 agencies across the United States, Canada, Australia, New Zealand, Singapore, United Kingdom and Ireland. For more information on TriTech, please visit www.tritech.com.

About Friedman Fleischer & Lowe
Friedman Fleischer & Lowe, LLC is a San Francisco-based private equity firm with approximately $2.5 billion under management that is focused on investing in U.S. middle-market companies. Formed in 1998, FFL’s strategy is to invest in companies where the substantial strategic and operating expertise of FFL’s principals can help management improve margins, make acquisitions and grow earnings. FFL’s targeted sectors include consumer products, financial services, outsourced business services, education, healthcare and marketing and media. Previous investments include: Tempur-Pedic International, Discovery Foods, Milestone AV Technologies, CapitalSource, Korn/Ferry International, Guardian Home Care and GeoVera Insurance Group. For more information on Friedman Fleischer & Lowe, visit www.fflpartners.com.

Friedman Fleischer & Lowe Contact:
Chris Harris 415-402-2137

TriTech Contact:
Tyler Riddell 858-799-7409