Is your agency still dispatching the closest unit? Is this the best way to deal with that specific call for service? In this detailed session Mr. Robertson will cover the recent software trends in public safety and explain why most end-users of agencies of all sizes are moving towards a “work-flow” based model for dispatch, records, court and investigative work of public safety functions. Agency funding pressures are requiring all stakeholders in emergency response to re-look at how they implement technology. The 9-1-1, CAD and RMS budget’s and decision makers are coming together to find a more cost effective, integrated solution. This controversial discussion will explain trends pointing to the death of standalone 9-1-1 solutions and why CAD will take over most traditional 9-1-1 telephony functions and overtime RMS will take over most traditional CAD dispatch and 9-1-1 functions. An example of how these trends are playing out as well as in-depth audience participation is encouraged. At the end of this session you will look at PSAP and dispatch technology in a whole new way.
Be a part of this interactive discussion and register for TriCON.
Bio
Mr. Robertson is currently authoring a book on the emergency dispatch process, its history, funding, governance and future. Most recently he has been CEO and Vice President & General Manager of notable industry players like; CML Emergency Services, TCI – Tel Control, Comcast and Intergraph this executive level experience will help shape and explain the technology trends of the future in public safety from everything from 9-1-1, computer aided dispatch, records, mobile and radio functions.
Most recently Mr. Robertson was Vice President and General Manager for Intergraph's Public Safety Business. He served as CEO of CML Emergency Services and President of TCI - TelControl both cutting edge technology companies specializing in 9-1-1 dispatch. Mr. Robertson served a two-year term as Executive Director of the 9-1-1 Industry Alliance as he advocated for the modernization of the dispatch process and funding emergency dispatch. As a past sworn officer of the Peel Regional Police he understands the “real world” approach to handling a broad range of emergency dispatches and the workflow associated with each.
