The Leader in Public Safety and Medical Transport Solutions

Our Service methodology is designed to get you results quickly.

The Client Account Management (CAM) team provides ongoing account management support to assigned clients throughout the life of their system. Once a system is live, the customer is assigned a regionally-based Client Account Manager (CAM).

The CAM is the primary contact and liaison for non-technical support issues, system changes and billing questions. They provide support for general customer service requests, manage requests for new software and services, and provide assistance with planning technology upgrades.

Reliable Technology matched with Reliable Services.

The TriTech Technical Services provides unparalleled technical support and solutions for client issues. The team operates a call center and provides first and second line support, diagnosis and resolution of issues. The team functions as the focal point for managing critical issues, trouble-shooting common problems, and investigating client's technical concerns. The team includes a blend of personnel with in-depth technical and public safety expertise.

Our multi- tiered response methodology ensures that client issues are immediately assessed and assigned to the appropriate technical services team member for expeditious handling. The support process manages issues based upon the seriousness of the matter and provides for prompt escalation to the appropriate team member for resolution.

Web-based access is available to clients to track the status of their issues. From basic functionality questions, to interface inquiries, to complex diagnoses, our clients have the assurance that a TriTech technical team member will work closely with them to resolve the issue in a timely manner.

Where Information Systems and Installation Meet.

The TriTech Client Installation Services team manages and implements hardware and network projects for TriTech clients. The team also provides technical support for these systems which is coordinated through the Technical Services call center. The team is staffed by information technology professionals who have been additionally trained to support the applications and hardware/network configurations that are used by our systems.

The team assists with proposals to customers, defines hardware and network requirements for systems, installs hardware and software for new client systems and provides support for those systems. Additionally they continually test new technologies for deployments in conjunction with TriTech software solutions.