The Leader in Public Safety and Medical Transport Solutions

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Contact Us

By phone, fax or e-mail, please feel free to contact us with any inquiries, concerns, or suggestions. If you are a customer seeking assistance, please contact customer support directly.


Do you need Technical Support?

Our Support Specialists are focused by product line and ready to assist you with your needs.

EMS
Products: Fusion ePCR, Sweet-CAD, Sweet-Billing, FDR
Customer Support: 563.387.9338
Emergency After Hours CAD Support: 319.291.8833
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Imc
Products: ImcCAD, ImcRecords, ImcMobile, ImcCorrections, ImcCivil Process
Customer Support: 800.788.0015
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VisiNet
Products: VisiCAD, VisiNet Mobile, VisiNet Law RMS
Customer Support: 800.VISICAD (847.4223)
Emergency Back Up Support: 858.229.8786
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VisionAIR
Products: VisionCAD, VisionRMS, VisionFBR, VisionFIRE
Technical Support: 1.800.756.8324
VisionAir Client Service Center Portal
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Contact Information

Corporate Headquarters - VisiNet Solutions

TriTech-sandiego

  • Primary Products: VisiCAD, VisiNet Mobile, VisiNet Law RMS
  • Address: 9860 Mesa Rim Road - San Diego, CA 92121
  • Phone: 858.799.7000
  • Fax: 858.799.7010
  • Customer Support: 800.VISICAD (847.4223)
  • Emergency Back Up Support: 858.229.8786
  • support@tritech.com

Decorah, IA - TriTech Emergency Medical Systems

decorah

  • Primary Products: Sweet-CAD, Sweet-Billing, Fusion ePCR and FDR
  • Address: PO Box 276 - Decorah, IA 52101
  • Phone: 563.387.3191
  • Fax: 563.387.9333
  • Customer Support: 563.387.9338
  • Emergency After Hours CAD Support: 319.291.8833
  • EMSsupport@tritech.com

North Grafton, MA - Imc Solutions

grafton

  • Primary Products: Imc CAD, Imc Records, Imc Mobile,
    Imc Civil Process and Imc Corrections Management
  • Address: 13 Centennial Drive - North Grafton, MA 01536
  • Phone: 508.839.6445
  • Fax: 508.839.2354
  • Customer Support: 800.788.0015
  • Imcsupport@tritech.com

Castle Hayne, NC - VisionAIR

VisionAIR

  • Primary Products: VisionCAD, VisionRMS, VisionFBR, VisionFIRE
  • Address: 5601 Barbados Blvd. - Castle Hayne, NC 28429
  • Phone: 800.882.2108
  • Fax: 910-602-6190
  • Technical Support: 1-800-756-8324
  • ClientServicesTriage@visionair.com