The Leader in Public Safety and Medical Transport Solutions

Computer-Aided Dispatch (CAD)

People rely on communications personnel and the Computer-Aided Dispatch (CAD) system every day. Whether it’s a burglary in progress, a structure fire, or a domestic situation, taking control of these calls is vital. The number one priority is clear: the rapid dispatch of relevant resources to the community.

The CAD system must be reliable and provide the ability to manage the resources and information needed to effectively respond to a call for help.  TriTech’s computer aided dispatch system supports comprehensive dispatching and incident control for law enforcement, fire, and emergency medical services.  There is no time for the system to go down.

The dispatch system is mission-critical and must operate 24x7. TriTech’s dispatch solution operates on a Microsoft® Windows® and Micorsoft .NETtm platform with its unique Service Oriented Architecture to provide superior integration,  scalability and reliability for all critical functions. Providing the optimum in availability, disaster tolerance, scalability, and deployment options, TriTech’s dispatch solutions set the standard for public safety command and control solutions worldwide.

Basic functions for CAD include:  Streamlined Call-Taking and Dispatching, Integrated Mapping with Live Routing, Flexible Response Plans and Dynamic Unit Recommendations, Scheduled Call taking, Flexible Call scheduling, Call Loading, System Status Management and Timers and Warnings.

Mobile Data

Effective mobile data solutions serve as an extension of the office in the field.  By providing field personnel with mobile application with integration to your computer-aided dispatch and records management applications, you provide for efficient field operations and improved personnel safety. 

Mobile data as an extension of your computer-aided dispatch solution provides increased situational awareness and safety for field personnel.  Fire personnel can have access to fire pre plans and layouts from the field to map out emergency response effectively.  Law enforcement personnel can perform records checks from their vehicles and request assistance prior to approaching a suspect or vehicle.  Integrated mapping in mobile data solution provides an additional layer of situational awareness so units can accurately pinpoint incident location and visually locate the proximity of nearby units.  By having this information at their fingertips and without the need for dispatcher assistance, mobile data empowers field personnel to make important, timely decisions from the field.  Decisions that can expedite response and save lives. 

Through field-based reporting solutions, mobile data application serves as an extension of your records management solution in the field to streamline administrative operations.  An intuitive user interface, prebuilt narratives and customized workflows, and intuitive user interface combine streamline reporting process from the field. By enabling field personnel to create, maintain, and sumbit paperwork from their vehicle gives them more time where they are needed most -- on the streets.

Law Records Management System (RMS)

Records Management is a truly integrated, enterprise-wide information system and the result of decades of research, development, and direct feedback from hands-on users – the people in the trenches who prepare reports, manage records, investigate crime, and deploy resources on a day-to-day basis. It's comprehensive and allows users to capture, manage, and report on data on an enterprise-wide level, including operational, investigative, analytical, reporting, and administrative functional areas.

RMS allows users to accurately manage complex, comprehensive investigations with detailed master files on names, vehicles, locations, and businesses – without having to enter duplicate data. Complete criminal histories on individuals with the Master Names module is available with drill down capabilities to find the exact data needed via detailed search screens. RMS also covers the full scope of an investigation needs by attaching digital images, audio files, and video files to specific records and cases. RMS seamlessly integrates with a wide variety of external systems, including Computer-Aided Dispatch, information sharing, court, state and federal systems.

ePCR (electronic Patient Care Reporting)

EMS professionals write patient care reports (PCRs) as a means to document any relevant information that relates to the care or treatment of the patient, if it isn't written, it didn't happen! While the main purpose of the patient care report is to document the care or treatment of the patient, other usages of the patient care report include Quality Assurance, reimbursement, legal record, and Data Collection at the Local, Regional, State and National levels.

The advantages of an electronic Patient Care Report (ePCR) over a paper-based PCR include standardized documentation, a reduction in redundant data entry, completeness, an easier to read PCR, a better Quality Assurance processes, and faster reimbursement. While a well written and thorough patient care report may not avoid a law suit, it certainly will protect service providers in the event one is filed, compared to a poorly written, hard to read, or incomplete PCR report.